Dear M [redacted] and Revdex.com: First, we are sorry the product did not work for your businessWe can see from our records that the purchase was made on 11/16/with an initial login of 11/22/which represents the point in time which terms of service were agreed to (Login details: [redacted] @gmail.com Martinez Martial Arts and Family Fitness Center/ TMA Nisei Karate Do Studio Success 11/22/8:33:AM ##.###.###.##We offer all clients a month to month contract and as is standard in most month to month contracts, request days notificationAs described in the terms of service (also visible online at www.mindbodyonline.com/terms-of-service) section 8.1: "We can each end this Agreement anytime by providing days' advance notice TermUnless otherwise specified in an Order Form, the term of this Agreement will be month to month ("Subscription Term")The Subscription Term commences on the Effective Date and will automatically renew on a monthly basis until either party terminates in accordance with this AgreementEither party may terminate the Agreement at any time, for any reason or no reason, by providing notice to the other Party at least thirty (30) days before the end of the relevant Subscription TermUnless otherwise specified in an Order Form, Subscription Fees during any automatic renewal will revert to the current pricing in effect at the time such renewal term commences." Below is a history of the account and attached are the emails sent to the customer on both 3/8/and resent on 3/14/to confirm cancellation and explain the day requirementThe emails were sent toand [email protected] This explains why the customer saw a final charge prorated against the request date for the cancellation on their final bill If there are any further questions, we can be reached at ###-###-#### A [redacted] VP, Customer Service MINDBODY, Inc · CID 287906: Martinez Martial Arts and Family Fitness Center/ TMA Nisei Karate Do · Close date: 11/16/· First training scheduled on 11/19/2015, did not answer · Coordinators reached out around times to schedule training before marking them a “drop out” · There aren’t any technical support tickets · Evan cancelled the client on 03/08/and spoke with the owner · 03/14/she spoke with Brandon and he resent the cancellation email and copied a different email address for the owner
From the day we were "sold" the software to launching we had nothing but problems! We paid the huge start up fee to have them upload our data for ease of switch only to have them royally screw it up not once but twiceWe were delayed over a week and then told we would have to incur the cost of another data change because of their screw upThis cost us huge money in staffing and web changesWe were way oversold on the software and told it could provide more than it actually provided for us as wellWe called support way more than we ever should have needed to and would have almost every staff member tell us something completely different about the same issue every time we calledNo one there seems to have the same knowledge or training on what they are doingAfter a month of "training" in which we learned little to nothing and a week of live software use we cut our losses and ended our contract with the companyAfter over attempts by email and phone to contact someone about our experience and over charges so we could seek some type of reimbursement, we have had no one contact us backEach person states that's not their department and transfers us to someone elseWe finally got email back and we have since attempted to contact this person times and still nothingWORST CUSTOMER SERVICE EXPERIENCE EVER!!!
I was looking into switching from my current software provider to Mindbody, and set up a sales call with a repI had a number of questions regarding their software and service, one of which was whether or not I could keep my current credit card merchant account and switch over to integrate with their software, which I was assured was no problem (this was one of the main reasons that I agreed to switch over to them from my existing software provider in the first place) As soon as I found out I had been misled (which was hours later, AFTER I was sent my software and advised to log into it), I told them that I would not be switching to Mindbody, and told them to cancel the processThey told me that because I had logged into the software, I was not eligible for a refund I never signed anything, everything was done over the phone, with verbal agreements My advice to anyone reading this review, be EXTREMELY careful when dealing with this company, and I would probably stay away from them altogether
Complaint: I am rejecting this response because: I am rejecting your reply because it does not address my request Your employee failed to document that I request a refund because I never use the service and had a recent change in business plan which required me to postpone the use of service A charge of momembership for zero use is clearly excessive regardless of the policy or agreement in placeYour agreement to impose a day notice and add another charge in the future of cancellation is a scam on its own If you get my recording, you will hear that I clearly mention that I considered using the service at later time, however I could never do so which such abusive "contract clause The company would loose a good prospect customer I proceed to tell her, I understand she may not have authority to bypass policy so I request to speak to her manger and she refused yes, I will blast he media with my experience and I do have many friends in the fitness industry with whom I will share my experience too, unless this issue is resolve with a refund It is not for the money, it is a bad faith customer service on the part of the companyA scam to bill service and collect money for service not provided So I hope you will seriously reconsider your reply through this site and I promise you that if you do not, your reply and my complaint will make its way to the company CEO Regards, M [redacted] ***
We've been unhappy with mind body for some time, (for poor customer service and for a website we don't trust and won't let customers ever see) but when evaluating the rates we were paying over the credit card processing rates other competitors were charging, we needed to wake up and finally take actionIn trying to do this well, Mindbody wanted to charge us $to obtain the information we neededGranted, securing credit card data is critical, but charging times the monthly software rate we pay is excessiveThis rate wasn't and isn't disclosed on their agreements, nor on their website and it's difficult to get an answer from Mindbody on how that's even reasonable and fairPut some effort into providing a more viable solution, and stop being a bullyCustomers won't simply stay with you because of a hidden large feeBuyer beware- even if you read the fine print- they'll nickel and dime you for a subpar experience
Dear M [redacted] and Revdex.com: First, we are sorry the product did not work for your businessWe can see from our records that the purchase was made on 11/16/with an initial login of 11/22/which represents the point in time which terms of service were agreed to (Login details: [redacted] @gmail.com Martinez Martial Arts and Family Fitness Center/ TMA Nisei Karate Do Studio Success 11/22/8:33:AM ##.###.###.##We offer all clients a month to month contract and as is standard in most month to month contracts, request days notificationAs described in the terms of service (also visible online at www.mindbodyonline.com/terms-of-service) section 8.1: "We can each end this Agreement anytime by providing days' advance notice TermUnless otherwise specified in an Order Form, the term of this Agreement will be month to month ("Subscription Term")The Subscription Term commences on the Effective Date and will automatically renew on a monthly basis until either party terminates in accordance with this AgreementEither party may terminate the Agreement at any time, for any reason or no reason, by providing notice to the other Party at least thirty (30) days before the end of the relevant Subscription TermUnless otherwise specified in an Order Form, Subscription Fees during any automatic renewal will revert to the current pricing in effect at the time such renewal term commences." Below is a history of the account and attached are the emails sent to the customer on both 3/8/and resent on 3/14/to confirm cancellation and explain the day requirementThe emails were sent toand [email protected] This explains why the customer saw a final charge prorated against the request date for the cancellation on their final bill If there are any further questions, we can be reached at ###-###-#### A [redacted] VP, Customer Service MINDBODY, Inc · CID 287906: Martinez Martial Arts and Family Fitness Center/ TMA Nisei Karate Do · Close date: 11/16/· First training scheduled on 11/19/2015, did not answer · Coordinators reached out around times to schedule training before marking them a “drop out” · There aren’t any technical support tickets · Evan cancelled the client on 03/08/and spoke with the owner · 03/14/she spoke with Brandon and he resent the cancellation email and copied a different email address for the owner
From the day we were "sold" the software to launching we had nothing but problems! We paid the huge start up fee to have them upload our data for ease of switch only to have them royally screw it up not once but twiceWe were delayed over a week and then told we would have to incur the cost of another data change because of their screw upThis cost us huge money in staffing and web changesWe were way oversold on the software and told it could provide more than it actually provided for us as wellWe called support way more than we ever should have needed to and would have almost every staff member tell us something completely different about the same issue every time we calledNo one there seems to have the same knowledge or training on what they are doingAfter a month of "training" in which we learned little to nothing and a week of live software use we cut our losses and ended our contract with the companyAfter over attempts by email and phone to contact someone about our experience and over charges so we could seek some type of reimbursement, we have had no one contact us backEach person states that's not their department and transfers us to someone elseWe finally got email back and we have since attempted to contact this person times and still nothingWORST CUSTOMER SERVICE EXPERIENCE EVER!!!
I was looking into switching from my current software provider to Mindbody, and set up a sales call with a repI had a number of questions regarding their software and service, one of which was whether or not I could keep my current credit card merchant account and switch over to integrate with their software, which I was assured was no problem (this was one of the main reasons that I agreed to switch over to them from my existing software provider in the first place) As soon as I found out I had been misled (which was hours later, AFTER I was sent my software and advised to log into it), I told them that I would not be switching to Mindbody, and told them to cancel the processThey told me that because I had logged into the software, I was not eligible for a refund I never signed anything, everything was done over the phone, with verbal agreements My advice to anyone reading this review, be EXTREMELY careful when dealing with this company, and I would probably stay away from them altogether
Complaint: I am rejecting this response because: I am rejecting your reply because it does not address my request Your employee failed to document that I request a refund because I never use the service and had a recent change in business plan which required me to postpone the use of service A charge of momembership for zero use is clearly excessive regardless of the policy or agreement in placeYour agreement to impose a day notice and add another charge in the future of cancellation is a scam on its own If you get my recording, you will hear that I clearly mention that I considered using the service at later time, however I could never do so which such abusive "contract clause The company would loose a good prospect customer I proceed to tell her, I understand she may not have authority to bypass policy so I request to speak to her manger and she refused yes, I will blast he media with my experience and I do have many friends in the fitness industry with whom I will share my experience too, unless this issue is resolve with a refund It is not for the money, it is a bad faith customer service on the part of the companyA scam to bill service and collect money for service not provided So I hope you will seriously reconsider your reply through this site and I promise you that if you do not, your reply and my complaint will make its way to the company CEO Regards, M [redacted] ***
We've been unhappy with mind body for some time, (for poor customer service and for a website we don't trust and won't let customers ever see) but when evaluating the rates we were paying over the credit card processing rates other competitors were charging, we needed to wake up and finally take actionIn trying to do this well, Mindbody wanted to charge us $to obtain the information we neededGranted, securing credit card data is critical, but charging times the monthly software rate we pay is excessiveThis rate wasn't and isn't disclosed on their agreements, nor on their website and it's difficult to get an answer from Mindbody on how that's even reasonable and fairPut some effort into providing a more viable solution, and stop being a bullyCustomers won't simply stay with you because of a hidden large feeBuyer beware- even if you read the fine print- they'll nickel and dime you for a subpar experience