MindCross Training and Consulting LLC

We received the initial email on 12/and responded on 12/to begin the resolutionOur first response was within the hour window specified on our website.Our system uses the email used by the student at time of purchase to send the autoreply with the login credentialsSometimes our response gets swept up by spam filters or the email used at the time of purchase is different from the email the student's generally usedThat is what occurred in this case.The student has been able to sign on and take multiple courses purchasedWe believe this issue has been resolved

We received the initial email on 12/22 and responded on 12/23 to begin the resolution. Our first response was within the 24 hour window specified on our website.Our system uses the email used by the student at time of purchase to send the autoreply with the login credentials. Sometimes our response...

gets swept up by spam filters or the email used at the time of purchase is different from the email the student's generally used. That is what occurred in this case.The student has been able to sign on and take multiple courses purchased. We believe this issue has been resolved.