Mindy Mae's Market

Hi ***, I'm so so sorry about the delayed response to the issues with your orderThis is not usual for us and we cannot apologize enough that it has caused you any kind of inconvenienceWe have issued the refund for your item and you should be receiving a confirmation for the refund shortly via emailPlease let us know if you have any further issues or need any more info from usAgain we are so sorry for the poor communication on our part and we thank you so much for your patience and understanding in finding a solution to our mistake! Thanks!

Hi [redacted] ,We are so sorry for the huge headache this has been for you, we had a much larger response to our Cyber Monday sale than we were prepared for and have not been able to handle the orders with as much attention as we'd love to giveI apologize for the lack of communication about your order, it does look like the order was shipped and labeled this morning with 2-Day Priority shippingAttached is the tracking number for your items: [redacted] they will be picked up from our warehouse around pm today and the tracking should be updated by this evening/early tomorrow morningWe are so sorry you had to go to any trouble to contact us regarding your order, we hope that you'll give us another chance! Thank you so much for your patience, understanding, and support!xoxo

Hi ***, I'm so sorry you've had so much trouble getting a response from us, this is not typical and I assure you we are taking action to correct any issues like this in the futureIt looks like the refund for your items was issued on August 22nd in the amount of $to your Visa card
ending in ***It may take a few days for these funds to reach your account based on your banks processing time, but please let us know if for any reason they do not make it to you or you have any further issuesAgain we apologize for our lack of communication and action, it is never acceptable and we never want to make anything hard for our customersThank you for giving us the chance to resolve the problem for you we really appreciate your business and support! Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,Thanks for getting in touch, we are so sorry that we haven't resolved the issue with your order yet! It looks like according to our correspondence we haven't yet received photos of the damage to your itemWe did send a reply requesting that you resend them in case they got lost in the mix
somehow but as of now we haven't received a new email with the photosI'm so sorry if you have sent them and we have gotten the email for some reasonWe'd be happy to either issue a refund or send a new hoodie for you right away! If you can just let us know which is your preferred solution we'd love to be able to resolve the issue for you!Thank you!

We are so sorry for the inconvenience and miscommunication on our partWe were able to provide the customer with a return shipping label and a refund for the incorrect item

Again we apologize for the error and we are happy to send out a new hoodieIt will ship today, and the tracking may take up to hours to updateHere is a link to the new tracking for your hoodie: *** Thanks!

Hi ***,We are so sorry for the huge headache this has been for you, we had a much larger response to our Cyber Monday sale than we were prepared for and have not been able to handle the orders with as much attention as we'd love to giveI apologize for the lack of communication about your order,
it does look like the order was shipped and labeled this morning with 2-Day Priority shippingAttached is the tracking number for your items: *** they will be picked up from our warehouse around pm today and the tracking should be updated by this evening/early tomorrow morningWe are so sorry you had to go to any trouble to contact us regarding your order, we hope that you'll give us another chance! Thank you so much for your patience, understanding, and support!xoxo

Hi ***, I'm so so sorry about the delayed response to the issues with your orderThis is not usual for us and we cannot apologize enough that it has caused you any kind of inconvenienceWe have issued the refund for your item and you should be receiving a confirmation for the refund shortly
via emailPlease let us know if you have any further issues or need any more info from usAgain we are so sorry for the poor communication on our part and we thank you so much for your patience and understanding in finding a solution to our mistake! Thanks!