Mindy Mae's Market

Hi [redacted],We are so sorry for the huge headache this has been for you, we had a much larger response to our Cyber Monday sale than we were prepared for and have not been able to handle the orders with as much attention as we'd love to give. I apologize for the lack of communication about your order,...

it does look like the order was shipped and labeled this morning with 2-Day Priority shipping. Attached is the tracking number for your items: [redacted] they will be picked up from our warehouse around 2 pm today and the tracking should be updated by this evening/early tomorrow morning. We are so sorry you had to go to any trouble to contact us regarding your order, we hope that you'll give us another chance! Thank you so much for your patience, understanding, and support!xoxo

Hi [redacted], I'm so so sorry about the delayed response to the issues with your order. This is not usual for us and we cannot apologize enough that it has caused you any kind of inconvenience. We have issued the refund for your item and you should be receiving a confirmation for the refund shortly...

via email. Please let us know if you have any further issues or need any more info from us. Again we are so sorry for the poor communication on our part and we thank you so much for your patience and understanding in finding a solution to our mistake! Thanks!

Again we apologize for the error and we are happy to send out a new hoodie. It will ship today, and the tracking may take up to 24 hours to update. Here is a link to the new tracking for your hoodie: [redacted] Thanks!

We are so sorry for the inconvenience and miscommunication on our part. We were able to provide the customer with a return shipping label and a refund for the incorrect item.