Mineral Wells Chevrolet Buick GMC

Ms [redacted] contacted us the morning of August 10, alerting us that her vehicle, she had purchased at this dealership before the ownership change, seemed to be handling differently that what she was accustomed toWe made sure that Ms [redacted] felt safe driving the vehicle and asked that she came in to let us look at it, she said that she would be in that afternoonUpon arrival Ms [redacted] let us know that she pushed the traction control button and it began to handle normally again, but that the was interested in looking at a new Silverado, the options that she requested were Blue and wheel drive, also it needed to give her a monthly payment that did not increase too much over what she was currently payingWe showed Ms [redacted] the only truck we had that met the requirements of Blue and wheel drive and alerted her to the fact that it had previously been a service loanerAt that time we showed Ms [redacted] a couple of other options that would be a little more expensive, which she refused and insisted on wanting the blue truckMs [redacted] signed paperwork to finalize the deal, including an odometer statement showing the current mileage, Ms [redacted] also signed a WE OWE statement which states: that we would take the grill guard off of her traded vehicle and put it on her new vehicle, it also states: zero other items owedOn August 12, Ms [redacted] contacted us in regards to her new truck not having a hitch and to take care of her we put a hitch on her new truckOn August 15, Ms [redacted] contacted us about her tires not appearing new, we assured her that the tires were in good condition and could have our service department take a look to make sureOn August 17, Ms [redacted] came to the dealership where our service department verified that her tires are in good condition and changed her oil at at no cost to Ms [redacted] , at this point we began to attempt to put the grill guard from her traded vehicle on to her new vehicle, meanwhile because we told Ms [redacted] we would not be replacing the tires, she began telling customers in the store to not do business with us and tried to stop potential customers from continuing to look at vehicles, she was asked to leave and told that we would contact her when her truck was ready and she refused to leave so we called the police to have her removed from the buildingAfter she was removed we discovered the grill guard would not fit and have ordered a new grill guard for her truck.In regard to the price, Ms [redacted] paid the agreed upon price for the vehicleIn regard to the payoff of the traded vehicle, Ms [redacted] signed a day payoff agreement on 08/10/and the vehicle will be paid off on time according to the agreementMs [redacted] 's loan is a simple interest loan, there are no pre-payment penalties, therefore she is able to refinance the loan at any point that she chooses to do so

Pre-Owned vehicles are sold As Is and the customer acknowledged and agreed to the purchaseMrsRoach as she mentioned in her complaint, he mother purchased the Vehicle and after a week she contacted the dealership and spoke to a Manager in regards to a concern that the vehicle would not startShe mentioned that she is getting someone to look at it and then suggested that the battery needed to replaced We will be glad to reimburse her the amount for the batteryIf she can fax it to ###-###-#### or email [redacted]

We have made every effort to accommodate Ms*** and make sure she is satisfied with the purchase of her new vehicleMs*** had every opportunity to inspect the vehicle before the purchase, she also had every opportunity to review the paperwork before the purchase.Ms*** accepted a check from us in the amount of $on August 18, 2016, she was satisfied at this point. We put a trailer hitch on her truck at no cost to her to accommodate her needs, she was satisfied at this point. We have ordered a new grill guard for her purchased vehicle, at no cost to Ms***, because the grill guard she wanted from her traded vehicle would not fit on the new vehicle, again she was satisfied and thanked us multiple times for helping her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe resolved the matter and I have no more issues with them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my disputeThey have not tried to satisfy meThey only put hitch on because salesman lied and said it had oneNo I was never satisfiedThe only paperwork I couldn't read was the computer tablet they had me sign and it DID NOT show my income on it! They asked my income and they wrote it down! None of my copies of paperwork have my income listed! I would never lie about my income! I'm a Christian lady and I dont lie! Even when I was a child I didn't lie! Jason usually averted his eyes when he was lyingIt's taking too long on the cattle guard and they didn't not show me any pics of it! So if it doesn't look as nice as my old one that should've fit because I looked at it and my new truck side by side when at dealer, then I will turn it downI would've preferred they showed me a pic of the one they planned to order so I could make sure it was as nice as the one on my old truckThe one they ordered is on back order,so no telling when it will come inI would rather they let me pick out my own since it is my truck!The $was only to add to my truck pymt over a period of mthsThen they said they'd "refinance", but they won't truly refinance,because GMAC doesn't refinance! They plan to finance through another company and I will get a higher interest rate because then it will be considered usedThey kept after me and after me til I gave into the high mthly pymt! I should've just walked out! My friend went with me to dealer a couple of times after purchase and he saw first hand how they treated me and lied to me! I want them to know they CANNOT LIE AND TREAT CUSTOMERS THIS WAY! I was told by an exemployee that is their regular practice to overprice and lie to customers on a daily basisThere's no way I want to see those lying faces againThey give me dirty looks everytime I go up thereI called yesterday afternoon and asked a young man to give a message to Jason, but Jason never called me back and he was thereI asked for Jason to let me go pick out my own cattle guard somewhere else since they haven't been about to get oneThat way I can make sure it's comparable to the one I had.They wouldn't give me back my old oneI don't trust them to purchase the new one They are very underhanded and lied about me being satisfiedThe only thing I've been happy about was when they put the hitch onI hate the truck because of them! You're supposed to enjoy buying a new vehicle! They sold it to me as a loaded new truck and the price was higher than one that is loaded
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my disputeThey have lied about almost everything thereI only said something to one customerThey DID NOT tell me it was a demo until the day after the saleI also found out that they told GMAC Financial that I make $a mth plus $a monthThis is a lieIm on sosec and after paying Medicare I get $a mth and that is all I get! They lied to GMAC to get them to approve a loan I cannot affordThey lied GMAC said they dint refinanceSo in order to "refinance" I will have to go back to that dealership ans they would find another finance company to start me up on a new loan and the truck will be called used so the interest will be higher on a used vehicleAlso THEY DID NOT ASK ME TO LEAVEI told them I was sitting there till they put new tires on the truckI went up to one customer and said,"do you plan to buy a new vehicle here?" He said yesI told him that they lied and cheated me on what I was told was a new truckThen I went back and sat back downIt's hard to respond to all their lies without seeing the message in front of meSo I don't know if I covered it all, but almost everything they expunged to was either a lie or they twisted itSomeone needs to put a stop to how they do business and lie and cheat their customers
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

We spoke with Ms*** today, this matter has been taken care of and resolved

Ms. [redacted] contacted us the morning of August 10, 2016 alerting us that her vehicle, she had purchased at this dealership before the ownership change, seemed to be handling differently that what she was accustomed to. We made sure that Ms. [redacted] felt safe driving the vehicle and asked that she...

came in to let us look at it, she said that she would be in that afternoon. Upon arrival Ms. [redacted] let us know that she pushed the traction control button and it began to handle normally again, but that the was interested in looking at a new Silverado, the options that she requested were Blue and 4 wheel drive, also it needed to give her a monthly payment that did not increase too much over what she was currently paying. We showed Ms. [redacted] the only truck we had that met the requirements of Blue and 4 wheel drive and alerted her to the fact that it had previously been a service loaner. At that time we showed Ms. [redacted] a couple of other options that would be a little more expensive, which she refused and insisted on wanting the blue truck. Ms. [redacted] signed paperwork to finalize the deal, including an odometer statement showing the current mileage, Ms. [redacted] also signed a WE OWE statement which states: that we would take the grill guard off of her traded vehicle and put it on her new vehicle, it also states: zero other items owed. On August 12, 2016 Ms. [redacted] contacted us in regards to her new truck not having a hitch and to take care of her we put a hitch on her new truck. On August 15, 2016 Ms. [redacted] contacted us about her tires not appearing new, we assured her that the tires were in good condition and could have our service department take a look to make sure. On August 17, 2016 Ms. [redacted] came to the dealership where our service department verified that her tires are in good condition and changed her oil at at no cost to Ms. [redacted], at this point we began to attempt to put the grill guard from her traded vehicle on to her new vehicle, meanwhile because we told Ms. [redacted] we would not be replacing the tires, she began telling customers in the store to not do business with us and tried to stop potential customers from continuing to look at vehicles, she was asked to leave and told that we would contact her when her truck was ready and she refused to leave so we called the police to have her removed from the building. After she was removed we discovered the grill guard would not fit and have ordered a new grill guard for her truck.In regard to the price, Ms. [redacted] paid the agreed upon price for the vehicle. In regard to the payoff of the traded vehicle, Ms. [redacted] signed a 25 day payoff agreement on 08/10/2016 and the vehicle will be paid off on time according to the agreement. Ms. [redacted]'s loan is a simple interest loan, there are no pre-payment penalties, therefore she is able to refinance the loan at any point that she chooses to do so.

Pre-Owned vehicles are sold As Is and the customer acknowledged and agreed to the purchase. Mrs. Roach as she mentioned in her complaint, he mother purchased the Vehicle and after a week she contacted the dealership and spoke to a Manager in regards to a concern that the vehicle would not start. She...

mentioned that she is getting someone to look at it and then suggested that the battery needed to replaced.  We will be glad to  reimburse her the amount for the battery.. If she can fax it to ###-###-#### or email [redacted]