The customer set an appointment with us for 3-28-16, and we made the appointment as promisedHe was not home and when we called he stated that he wished to reschedule for 4-4-We accommodated and arrived between the designated time requested by the customerWe showed and again the customer was not homeOur technician inspected the equipment and dug down to light niche # and phoned our office to inform the manager, Don of what he had foundDon called the customer and gave the report and estimate for repairs of $The did not want the work doneon light we installed and made work for him anyways at no chargethe other lights are under concrete and brick and cannot be repairedAll appointments were made to customer's specified date and time, and he never made it to an appointment onceHe was called and given report and cost
Sent: Wednesday, April 20, 1:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** As of today 04/20/these guys never responded back with a quote or anythingReally unprofessional guys to do business withHonestly at this point I do not want to deal with them again and they should refund ($89)my money by wasting my timeI already hired someone else who is really good, responsive, and punctualThanks for your Help Revdex.com and please remove them from your site. Kindly,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We have contacted this customerThe customer agreed to pay the diagnostic fee, but did not agree or like our determination once coming out and reviewing their pool issueWe had scheduled a second appointment with them, which they had to cancelWe have set upon a new time to meet with them
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The customer set an appointment with us for 3-28-16, and we made the appointment as promised. He was not home and when we called he stated that he wished to reschedule for 4-4-16. We accommodated and arrived between the designated time requested by the customer. We showed and again the customer was not home. Our technician inspected the equipment and dug down to light niche # 1 and phoned our office to inform the manager, Don of what he had found. Don called the customer and gave the report and estimate for repairs of $125.00. The did not want the work done. on light we installed and made work for him anyways at no charge. the other lights are under concrete and brick and cannot be repaired. All appointments were made to customer's specified date and time, and he never made it to an appointment once. He was called and given report and cost.
Revdex.com:
This letter is to inform you that Spa Inspector has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/5/2016 and assigned ID [redacted]
Regards,
desired settlement1) detailed instruction on heater being sent to cust.2) instructions on chemicals being sent to cust.3)sending chemical kitwe do not feel comfortable leaving in yard will send via [redacted] no later than Tuesday 8-8-17we would like to address some of the complaint, we...
successfully rebuilt and fixed spa with exception of filter which we were try [redacted] to repair in lew of new filter, however all parties understood if [redacted] did not fix new filter would be needed. we try to be as customer friendly as possible we obviously did not please this customer to their standards and do apologize as stated we set appointment for Friday per customer request we called to set time frame we needed to go first call in morning as tech assigned another tech could do first call 10-11 then go do route way out of area customer needed after 12:30 we told customer we were sorry but would need to reschedule. it is very difficult to set appointments when there is no flex room. our norm is 2 hour window which is pretty standard we try to make route to make most sense to tech time and customer as w offer to reschedule when convenient for customer and when we can make it as well. however as per request we will send instructions and chemicals. we do fill we can do better and appreciate the feed back. sincerelySpa Inspectors,
The customer set an appointment with us for 3-28-16, and we made the appointment as promisedHe was not home and when we called he stated that he wished to reschedule for 4-4-We accommodated and arrived between the designated time requested by the customerWe showed and again the customer was not homeOur technician inspected the equipment and dug down to light niche # and phoned our office to inform the manager, Don of what he had foundDon called the customer and gave the report and estimate for repairs of $The did not want the work doneon light we installed and made work for him anyways at no chargethe other lights are under concrete and brick and cannot be repairedAll appointments were made to customer's specified date and time, and he never made it to an appointment onceHe was called and given report and cost
Sent: Wednesday, April 20, 1:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** As of today 04/20/these guys never responded back with a quote or anythingReally unprofessional guys to do business withHonestly at this point I do not want to deal with them again and they should refund ($89)my money by wasting my timeI already hired someone else who is really good, responsive, and punctualThanks for your Help Revdex.com and please remove them from your site. Kindly,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We have contacted this customerThe customer agreed to pay the diagnostic fee, but did not agree or like our determination once coming out and reviewing their pool issueWe had scheduled a second appointment with them, which they had to cancelWe have set upon a new time to meet with them
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
A refund check was mailed to the customer 7-6-The check number is: 27643, and it is for the amount of $
The customer set an appointment with us for 3-28-16, and we made the appointment as promised. He was not home and when we called he stated that he wished to reschedule for 4-4-16. We accommodated and arrived between the designated time requested by the customer. We showed and again the customer was not home. Our technician inspected the equipment and dug down to light niche # 1 and phoned our office to inform the manager, Don of what he had found. Don called the customer and gave the report and estimate for repairs of $125.00. The did not want the work done. on light we installed and made work for him anyways at no charge. the other lights are under concrete and brick and cannot be repaired. All appointments were made to customer's specified date and time, and he never made it to an appointment once. He was called and given report and cost.
Revdex.com:
This letter is to inform you that Spa Inspector has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/5/2016 and assigned ID [redacted]
Regards,
desired settlement1) detailed instruction on heater being sent to cust.2) instructions on chemicals being sent to cust.3)sending chemical kitwe do not feel comfortable leaving in yard will send via [redacted] no later than Tuesday 8-8-17we would like to address some of the complaint, we...
successfully rebuilt and fixed spa with exception of filter which we were try [redacted] to repair in lew of new filter, however all parties understood if [redacted] did not fix new filter would be needed. we try to be as customer friendly as possible we obviously did not please this customer to their standards and do apologize as stated we set appointment for Friday per customer request we called to set time frame we needed to go first call in morning as tech assigned another tech could do first call 10-11 then go do route way out of area customer needed after 12:30 we told customer we were sorry but would need to reschedule. it is very difficult to set appointments when there is no flex room. our norm is 2 hour window which is pretty standard we try to make route to make most sense to tech time and customer as w offer to reschedule when convenient for customer and when we can make it as well. however as per request we will send instructions and chemicals. we do fill we can do better and appreciate the feed back. sincerelySpa Inspectors,