Mingles Bar and Grill

Dear Mr [redacted] , We appreciate the opportunity to respond to your commentsWe apologize for the delay in our response, but given the severity of your complaint regarding the nature of your experience, and your description of it as a “hate crime.” We wanted to ensure that we had the ability to consult each member of our staff who were on-site that evening, as well as our nightly incident log, where we record any incidents that happen, especially when the Moscow City Police Department (MPD) is notified To begin, we would like to state that in no way was our decision to have you trespassed from the facility related to your interaction with “the gay man.” The decision not to serve you and consequently, ask you to leave, was due to you showing signs of intoxication while in the facility prior to leaving the building to smoke a cigarette, and the conversation you held with a member of our staff while outside of the facility—during which he made the decision that you were not fit to continue drinking based on your inebriated stateOur staff is trained to observe all physical manifestations of intoxication, some of which include: slurred speech, lowered reasoning ability, staggering walk or inability to walk, glossy appearance to the eyes, and slower reaction time Since you displayed some of these common characteristics, to comply with our policy at Mingles, as well as our governing authority, we have the right and responsibility to discontinue service for your own safety, as well as the safety of our other customersWe feel that our staff performed correctly when determining your state of intoxication, and followed the correct steps in letting you know that we were not going to serve you further, and asking you to exit the establishmentOur staff informed you that “you’ve had too much, and it’s time to go ” to which you responded in a confrontational mannerIn order to continue to ensure the safety of our customers and employees, you were physically ushered to the front entrance, at which, our staff notified MPDAs is policy, for any negative altercation towards our staff or customers, we reserve the right to have MPD issue a notice of trespass to anyone that has compromised the safety, well-being, and enjoyment of our customers We also understand that in an establishment like ours, inhibitions are often much lower, and recollection of events can be limited, as is the nature of alcohol consumptionHowever, when situations like this arise and can again, compromise the safety and well-being of our staff and customers, we have a zero-tolerance policy for people that are unable to conduct themselves in a safe and responsible mannerBased on our experience, the testimonies of our staff members, along with our incident log, we stand by the decision to discontinue serving you based on your intoxicated behavior and ensuing belligerence when asked to vacate the premises We also recognize that you are asking for a refund for your meal and drinks, and restitution for the “hate crime” as you have statedWe will not be issuing you a refund, and given that the reason for your asked departure is unrelated to your interaction with “the gay man”, we also respectfully decline any request for restitution for a “hate crime,” as our decision to discontinue service did not involve any consideration to your or the man’s sexual orientationFurther, we take great concern in your description of the event as a “hate crime” against the LGBTQ communityWe have always been strong supporters of all members of our community, making sure to support all members equally Specific to the LGBTQ community, we have been sponsor supporters of the Moscow Pride event, as well as worked to provide assistance and staffing for multiple LGBTQ events Again, we appreciate the opportunity to respond to your complaint, and hope that both sides can work towards a resolution based on the facts presented Regards, [redacted] , Owner Mingles [redacted] Moscow, ID [redacted]

Dear Mr. [redacted],
We appreciate the opportunity to respond to your comments. We
apologize for the delay in our response, but given the severity of your
complaint regarding the nature of your experience, and your description of it
as a “hate crime.” We wanted to ensure that we had the...

ability to consult each
member of our staff who were on-site that evening, as well as our nightly
incident log, where we record any incidents that happen, especially when the
Moscow City Police Department (MPD) is notified.
To begin, we would like to state that in no way was our decision
to have you trespassed from the facility related to your interaction with “the
gay man.” The decision not to serve you and consequently, ask you to leave, was
due to you showing signs of intoxication while in the facility prior to leaving
the building to smoke a cigarette, and the conversation you held with a member
of our staff while outside of the facility—during which he made the decision
that you were not fit to continue drinking based on your inebriated state. Our
staff is trained to observe all physical manifestations of intoxication, some
of which include: slurred speech, lowered reasoning ability, staggering walk or
inability to walk, glossy appearance to the eyes, and slower reaction time.
Since you displayed some of these common characteristics, to comply with our
policy at Mingles, as well as our governing authority, we have the right and
responsibility to discontinue service for your own safety, as well as the safety
of our other customers. We feel that our staff performed correctly when
determining your state of intoxication, and followed the correct steps in
letting you know that we were not going to serve you further, and asking you to
exit the establishment. Our staff informed you that “you’ve had too much, and
it’s time to go…” to which you responded in a confrontational manner. In order
to continue to ensure the safety of our customers and employees, you were
physically ushered to the front entrance, at which, our staff notified MPD. As
is policy, for any negative altercation towards our staff or customers, we
reserve the right to have MPD issue a notice of trespass to anyone that has
compromised the safety, well-being, and enjoyment of our customers.
We also understand that in an establishment like ours, inhibitions
are often much lower, and recollection of events can be limited, as is the
nature of alcohol consumption. However, when situations like this arise and can
again, compromise the safety and well-being of our staff and customers, we have
a zero-tolerance policy for people that are unable to conduct themselves in a
safe and responsible manner. Based on our experience, the testimonies of our
staff members, along with our incident log, we stand by the decision to
discontinue serving you based on your intoxicated behavior and ensuing
belligerence when asked to vacate the premises.
We also recognize that you are asking for a refund for your meal
and drinks, and restitution for the “hate crime” as you have stated. We will
not be issuing you a refund, and given that the reason for your asked departure
is unrelated to your interaction with “the gay man”, we also respectfully
decline any request for restitution for a “hate crime,” as our decision to
discontinue service did not involve any consideration to your or the man’s
sexual orientation. Further, we take great concern in your description of the
event as a “hate crime” against the LGBTQ community. We have always been strong
supporters of all members of our community, making sure to support all members equally.
Specific to the LGBTQ community, we have been sponsor supporters of the Moscow
Pride event, as well as worked to provide assistance and staffing for multiple LGBTQ
events.
Again, we appreciate the opportunity to respond to your complaint,
and hope that both sides can work towards a resolution based on the facts
presented.
Regards,
[redacted], Owner
Mingles
[redacted]
Moscow, ID
83843
[redacted]
[redacted]