Complaint: [redacted] I am rejecting this response because:1) A return policy of hours is practically unheard of in this day and ageWho even uses the product the same day and realizes that it needs to be exchanged the very same day? The product in question was a Henna coneIf the owners of the business are not aware, let me give you the right informationA henna cone, has to be OPENED in order for us to use itIt contains a paste which is applied to the palms in intricate designsOnce dried, (which can take up to hours), it has to be scraped off and the colour develops gradually over a period of timeOne cannot KNOW that the product is defective UNTIL the paste has dried and been scraped off 2) In reply to point #of the email, let me direct you to the above mentioned pointIn order for us to KNOW if a product is defective, we HAD TO OPEN the coneOne cannot just look at the packaging and decide thatThe same goes for practically any product that is sold in their storeYou have to open it in order to know if a product is any goodThe notion that , in order for them to accept any returns it must be unopened, is ridiculous to say the least 3) The receipt was not presented at the time, but both the cashier and the store manager established after checking their own stock, that it might have been a product that they had soldIn spite of not having a receipt, we assumed that they would accept our claim in good faithEven while we presented the case, no mention of the receipt was made, and all we were told was that they would look into the manufacturer and take the stock off of their shelves Lastly, the henna cone in question was not even stored in its proper conditionsIt needs to be stored in the refrigerator at 2-degrees CelsiusThe product in question was kept at room temperature.Another well reputed Indian Store, which also carries the product, stores them in the refrigeratorWhat is more, they sell it at a lower cost than this particular establishment and are known for their customer serviceA food item, that didn't turn out ideal, was taken back, no questions asked in exchange for store creditEven in this case, all we asked for is a refund ( $ ) for the product and if not that, then a store credit would have sufficedBut the store manager, not concerned with the customers that he would lose in the process, refused us bothHe would have benefited ,had he offered us a store credit because I'm sure we would have bought products more than the value of the coneBut instead, he lost our family and many other families as customers, because we will be sure to let other people know about our experienceWe would like to make the same request as stated previously, a FULL Refund and a formal apology Sincerely, [redacted] ***
Complaint: [redacted]
I am rejecting this response because:1) A return policy of 24 hours is practically unheard of in this day and age. Who even uses the product the same day and realizes that it needs to be exchanged the very same day? The product in question was a Henna cone. If the owners of the business are not aware, let me give you the right information. A henna cone, has to be OPENED in order for us to use it. It contains a paste which is applied to the palms in intricate designs. Once dried, (which can take up to 24 hours), it has to be scraped off and the colour develops gradually over a period of time. One cannot KNOW that the product is defective UNTIL the paste has dried and been scraped off.
2) In reply to point #2 of the email, let me direct you to the above mentioned point. In order for us to KNOW if a product is defective, we HAD TO OPEN the cone. One cannot just look at the packaging and decide that. The same goes for practically any product that is sold in their store. You have to open it in order to know if a product is any good. The notion that , in order for them to accept any returns it must be unopened, is ridiculous to say the least. 3) The receipt was not presented at the time, but both the cashier and the store manager established after checking their own stock, that it might have been a product that they had sold. In spite of not having a receipt, we assumed that they would accept our claim in good faith. Even while we presented the case, no mention of the receipt was made, and all we were told was that they would look into the manufacturer and take the stock off of their shelves. Lastly, the henna cone in question was not even stored in its proper conditions. It needs to be stored in the refrigerator at 2-8 degrees Celsius. The product in question was kept at room temperature.Another well reputed Indian Store, which also carries the product, stores them in the refrigerator. What is more, they sell it at a lower cost than this particular establishment and are known for their customer service. A food item, that didn't turn out ideal, was taken back, no questions asked in exchange for store credit. Even in this case, all we asked for is a refund ( $ 2.99 ) for the product and if not that, then a store credit would have sufficed. But the store manager, not concerned with the customers that he would lose in the process, refused us both. He would have benefited ,had he offered us a store credit because I'm sure we would have bought products more than the value of the cone. But instead, he lost our family and many other families as customers, because we will be sure to let other people know about our experience. We would like to make the same request as stated previously, a FULL Refund and a formal apology. Sincerely,
[redacted]
We have a store policy that we have to follow:1. No refunds after 24 hours from purchase.(they came after 24 hours according to the complaint)2. No refund if item is used.(henna cone was more then half empty)3. No refunds without the receipt.(they did not have the receipt so we don't know if they...
Complaint: [redacted] I am rejecting this response because:1) A return policy of hours is practically unheard of in this day and ageWho even uses the product the same day and realizes that it needs to be exchanged the very same day? The product in question was a Henna coneIf the owners of the business are not aware, let me give you the right informationA henna cone, has to be OPENED in order for us to use itIt contains a paste which is applied to the palms in intricate designsOnce dried, (which can take up to hours), it has to be scraped off and the colour develops gradually over a period of timeOne cannot KNOW that the product is defective UNTIL the paste has dried and been scraped off 2) In reply to point #of the email, let me direct you to the above mentioned pointIn order for us to KNOW if a product is defective, we HAD TO OPEN the coneOne cannot just look at the packaging and decide thatThe same goes for practically any product that is sold in their storeYou have to open it in order to know if a product is any goodThe notion that , in order for them to accept any returns it must be unopened, is ridiculous to say the least 3) The receipt was not presented at the time, but both the cashier and the store manager established after checking their own stock, that it might have been a product that they had soldIn spite of not having a receipt, we assumed that they would accept our claim in good faithEven while we presented the case, no mention of the receipt was made, and all we were told was that they would look into the manufacturer and take the stock off of their shelves Lastly, the henna cone in question was not even stored in its proper conditionsIt needs to be stored in the refrigerator at 2-degrees CelsiusThe product in question was kept at room temperature.Another well reputed Indian Store, which also carries the product, stores them in the refrigeratorWhat is more, they sell it at a lower cost than this particular establishment and are known for their customer serviceA food item, that didn't turn out ideal, was taken back, no questions asked in exchange for store creditEven in this case, all we asked for is a refund ( $ ) for the product and if not that, then a store credit would have sufficedBut the store manager, not concerned with the customers that he would lose in the process, refused us bothHe would have benefited ,had he offered us a store credit because I'm sure we would have bought products more than the value of the coneBut instead, he lost our family and many other families as customers, because we will be sure to let other people know about our experienceWe would like to make the same request as stated previously, a FULL Refund and a formal apology Sincerely, [redacted] ***
Complaint: [redacted]
I am rejecting this response because:1) A return policy of 24 hours is practically unheard of in this day and age. Who even uses the product the same day and realizes that it needs to be exchanged the very same day? The product in question was a Henna cone. If the owners of the business are not aware, let me give you the right information. A henna cone, has to be OPENED in order for us to use it. It contains a paste which is applied to the palms in intricate designs. Once dried, (which can take up to 24 hours), it has to be scraped off and the colour develops gradually over a period of time. One cannot KNOW that the product is defective UNTIL the paste has dried and been scraped off.
2) In reply to point #2 of the email, let me direct you to the above mentioned point. In order for us to KNOW if a product is defective, we HAD TO OPEN the cone. One cannot just look at the packaging and decide that. The same goes for practically any product that is sold in their store. You have to open it in order to know if a product is any good. The notion that , in order for them to accept any returns it must be unopened, is ridiculous to say the least. 3) The receipt was not presented at the time, but both the cashier and the store manager established after checking their own stock, that it might have been a product that they had sold. In spite of not having a receipt, we assumed that they would accept our claim in good faith. Even while we presented the case, no mention of the receipt was made, and all we were told was that they would look into the manufacturer and take the stock off of their shelves. Lastly, the henna cone in question was not even stored in its proper conditions. It needs to be stored in the refrigerator at 2-8 degrees Celsius. The product in question was kept at room temperature.Another well reputed Indian Store, which also carries the product, stores them in the refrigerator. What is more, they sell it at a lower cost than this particular establishment and are known for their customer service. A food item, that didn't turn out ideal, was taken back, no questions asked in exchange for store credit. Even in this case, all we asked for is a refund ( $ 2.99 ) for the product and if not that, then a store credit would have sufficed. But the store manager, not concerned with the customers that he would lose in the process, refused us both. He would have benefited ,had he offered us a store credit because I'm sure we would have bought products more than the value of the cone. But instead, he lost our family and many other families as customers, because we will be sure to let other people know about our experience. We would like to make the same request as stated previously, a FULL Refund and a formal apology. Sincerely,
[redacted]
We have a store policy that we have to follow:1. No refunds after 24 hours from purchase.(they came after 24 hours according to the complaint)2. No refund if item is used.(henna cone was more then half empty)3. No refunds without the receipt.(they did not have the receipt so we don't know if they...
bought it from us or someone else)