I took my car to Fortune Collision Center and loved the work they done for me on my Camry Had my car done in just a few days and before the promised date Great place Great People They kept me updated with the texts that they sent me , If ever the need to have car repairs Fortune Collision is the place I will be taking me car!
I took a chance and it paid off.
Like you I am looking for a reputable place to restore my vehicle. Even through my car is a few years old...I keep it looking new. So I don't want any Joe with a garage to do the repair work. With full coverage on my car, I realized that I can take it anywhere for the repair. So I look into what my Insurance ([redacted]) recommended: Fortune Collision Auto Body Shop on New Circle. Google tells me they have 2.8 stars out of 23 reviews. Now these number did not sit well with me. So I read the review from the worst up and I came across the managers' name Fred Sizemore. Boy am I glad someone have mentioned him. I reached out to him with obvious concern regarding the reviews and he called me back and assured me that they will take care of my car. Something in his voice tells me to take a chance on him. So I made arrangement with my family to have my vehicle dropped off. Upon arriving there...I was surprised to find a VIP parking for [redacted] customer "This Space Reserved for [redacted] Auto Repair Xpress" � so I confidently locked all the doors, dropped my key in an envelope with my contact information in their Key drop door before they open so I can get to work on time. Before you know it, someone by the name of Josh already spoke to my Insurance adjustor and was asking for my permission to start the work. I like (thumbs up). Already know what my deductible was so I say go ahead & start ASAP. By that afternoon...I get a text message of the Status on the repair and survey with an option to STOP to cancel. And a link to the ESTIMATE of record summary. Cool! (thumbs up). Every day for the next few days I get a text update on the progress. Fred also follow up to make sure I am being taking care of. Awesome Customer service! You know what...they got it repaired one day prior to the estimated date...I am excited. So I go over there to pick up, and Rachael greeted me with a smile, I paid and she bring my beautiful restored car back to the original glory. I am happy! Thank you Fortune Collision. I hope this help because I am most grateful for their service. 1425 Jingle Bell Ln, Lexington KY 40509 Behind Ford on Circle 4 (New Circle Rd) 859-253-2337.
I took my car to Fortune Collision Center and loved the work they done for me on my Camry Had my car done in just a few days and before the promised date Great place Great People They kept me updated with the texts that they sent me , If ever the need to have car repairs Fortune Collision is the place I will be taking me car!
I took a chance and it paid off.
Like you I am looking for a reputable place to restore my vehicle. Even through my car is a few years old...I keep it looking new. So I don't want any Joe with a garage to do the repair work. With full coverage on my car, I realized that I can take it anywhere for the repair. So I look into what my Insurance ([redacted]) recommended: Fortune Collision Auto Body Shop on New Circle. Google tells me they have 2.8 stars out of 23 reviews. Now these number did not sit well with me. So I read the review from the worst up and I came across the managers' name Fred Sizemore. Boy am I glad someone have mentioned him. I reached out to him with obvious concern regarding the reviews and he called me back and assured me that they will take care of my car. Something in his voice tells me to take a chance on him. So I made arrangement with my family to have my vehicle dropped off. Upon arriving there...I was surprised to find a VIP parking for [redacted] customer "This Space Reserved for [redacted] Auto Repair Xpress" � so I confidently locked all the doors, dropped my key in an envelope with my contact information in their Key drop door before they open so I can get to work on time. Before you know it, someone by the name of Josh already spoke to my Insurance adjustor and was asking for my permission to start the work. I like (thumbs up). Already know what my deductible was so I say go ahead & start ASAP. By that afternoon...I get a text message of the Status on the repair and survey with an option to STOP to cancel. And a link to the ESTIMATE of record summary. Cool! (thumbs up). Every day for the next few days I get a text update on the progress. Fred also follow up to make sure I am being taking care of. Awesome Customer service! You know what...they got it repaired one day prior to the estimated date...I am excited. So I go over there to pick up, and Rachael greeted me with a smile, I paid and she bring my beautiful restored car back to the original glory. I am happy! Thank you Fortune Collision. I hope this help because I am most grateful for their service. 1425 Jingle Bell Ln, Lexington KY 40509 Behind Ford on Circle 4 (New Circle Rd) 859-253-2337.