Mini Moxie

Item was received by the buyer as verified by the proof of shipment attached It is clearly stated in my policies below that item processing times vary to due leather availability The buyer was using Revdex.com complaint to try and rush her order ahead of others The baby shoes are
handmade to order by one artisan ??? Please read shop policies before purchase ???ShippingProcessing time: Moccs are sewn as they are ordered, and my current turn around time is 4-weeks for moccs to shipI do not offer rush processing at this timeOrders are filled Monday through Friday and Minimoxie can NOT meet the deadlines of the buyer, and will NOT guarantee delivery by a certain dateIf a supply is out of stock to complete a product, a suitable similar substitution of material may be made Disclaimer: Moxies may contain small parts and children should not be left unattended while wearing. International Orders: Customer is responsible for any custom's taxes/fees.All Packages are send out with tracking via ***. Packages that go missing via *** priority mail are insured and buyer must claim refund via the postal service.Problem with your order? Please contact me via email (***) so I can help!Shipping and production times are listed on the item description - but please expect 4-weeks for production.TURNAROUND TIMES ARE SUBJECT TO VARY DUE TO DEMAND AND THE AVAILABILITY OF LEATHER (varies upon wholesale dealer supply) THANKS FOR YOUR UNDERSTANDING. Refunds and ExchangesReturn Policy:All sales are final. Minimoxie is proud to be able to offer very unique designs while using the same premium leather as competitors at a much lower price Due to the handmade nature of the product and low overhead all sales are final at this time.Exchange Policy:Exchanges are offered for defective merchandise only Moccasins must be returned within days of the date they were received All returned moccasins will be inspected once we have received them, after we have inspected them and there is no damage, or any sign of wear we will ship out a new pair to you .There will be a $restocking fee for all exchanges.Cancellation of an Order:If for any reason you would like to cancel your order, you will be given an in-store credit

I don't know if this Mini Moxie is a scam, but I placed an order in March, after many e-mails I was informed in June that the item was shipped via USPS, this item was never delivered. Was informed by Mini Moxie (Beth S[redacted]) that the USPS is sometime finicky about their shipments. Does this sound strange. Have e-mailed and I continue to e-mail, but no response. Please be careful when ordering from this web site.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Based on the shop owner policies, my order should have been shipped in November (since I ordered the product in Sept 2014).  However, no communication was provided on delay times, nor were any responses to emails that I sent received, other than automated emails providing shop policies.  Shipping notification was sent out in mid January which is 4 months turnaround time (more than double what is stated in shop policy).  Seller did not communicate any delays in supply availability.  Given that the items being sold are based on age and size of babies/toddlers, she should be communicating more effectively with her customers and selling only what can be produced according to her own shop policies.  Products are ordered based on size which is time-sensitive when you are ordering an item for an infant.  Not only does communication not take place, the seller deletes any negative or inquiring comments made in her instagram account (related to ship dates).  I do not make these comments to be rude or mean, but to encourage you to improve your business practices if you mean to continue selling your products.  It is very discouraging and frustrating to have to wait and not receive responses from a seller.  That is why a complaint to Revdex.com was submitted.  
Regards,[redacted]

Buyer fully refunded.  Policies clearly state minimoxie is not responsible for lost international shipments.

I don't know if this Mini Moxie is a scam, but I placed an order in March, after many e-mails I was informed in June that the item was shipped via USPS, this item was never delivered. Was informed by Mini Moxie (Beth S[redacted]) that the USPS is sometime finicky about their shipments. Does this sound strange. Have e-mailed and I continue to e-mail, but no response. Please be careful when ordering from this web site.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Based on the shop owner policies, my order should have been shipped in November (since I ordered the product in Sept 2014).  However, no communication was provided on delay times, nor were any responses to emails that I sent received, other than automated emails providing shop policies.  Shipping notification was sent out in mid January which is 4 months turnaround time (more than double what is stated in shop policy).  Seller did not communicate any delays in supply availability.  Given that the items being sold are based on age and size of babies/toddlers, she should be communicating more effectively with her customers and selling only what can be produced according to her own shop policies.  Products are ordered based on size which is time-sensitive when you are ordering an item for an infant.  Not only does communication not take place, the seller deletes any negative or inquiring comments made in her instagram account (related to ship dates).  I do not make these comments to be rude or mean, but to encourage you to improve your business practices if you mean to continue selling your products.  It is very discouraging and frustrating to have to wait and not receive responses from a seller.  That is why a complaint to Revdex.com was submitted.  

Regards,[redacted]

Item was received by the buyer as verified by the proof of shipment attached.  It is clearly stated in my policies below that item processing times vary to due leather availability.  The buyer was using Revdex.com complaint to try and rush her order ahead of others.   The baby shoes are...

handmade to order by one artisan.  ??? Please read shop policies before purchase ???ShippingProcessing time: Moccs are sewn as they are ordered, and my current turn around time is 4-6 weeks for moccs to ship. I do not offer rush processing at this time. Orders are filled Monday through Friday and Minimoxie can NOT meet the deadlines of the buyer, and will NOT guarantee delivery by a certain date. If a supply is out of stock to complete a product, a suitable similar substitution of material may be made.  Disclaimer:  Moxies may contain small parts and children should not be left unattended while wearing. International Orders: Customer is responsible for any custom's taxes/fees.All Packages are send out  with tracking via [redacted].  Packages that go missing via [redacted] priority mail are insured and buyer must claim refund via the postal service.Problem with your order? Please contact me via email ([redacted]) so I can help!Shipping and production times are listed on the item description - but please expect 4-6 weeks for production.TURNAROUND TIMES ARE SUBJECT TO VARY DUE TO DEMAND AND THE AVAILABILITY OF LEATHER (varies upon wholesale dealer supply) THANKS FOR YOUR UNDERSTANDING. Refunds and ExchangesReturn Policy:All sales are final.  Minimoxie is proud to be able to offer very unique designs while using the same premium leather as competitors at a much lower price.  Due to the handmade nature of the product and low overhead all sales are final at this time.Exchange Policy:Exchanges are offered for defective merchandise only.  Moccasins must be returned within 15 days of the date they were received.  All returned moccasins will be inspected once we have received them, after we have inspected them and there is no damage, or any sign of wear we will ship out a new pair to you .There will be a $5 restocking fee for all exchanges.Cancellation of an Order:If for any reason you would like to cancel your order, you will be given an in-store credit.