My name is Nick K[redacted], I am a Sales Manager at MINI of Montgomery County. This letter is in reference to Complaint #[redacted] set an appointment to visit our dealership 12/17/2016 to drive a pre-owned 2013 MINI [redacted]. The salesman who assisted [redacted] washed the vehicle of interest...
prior to his arrival which would have removed any snow, ice or other items hiding any defects.After the test drive, [redacted] began the negotiation process. [redacted]' terms of negotiation were: Discount Vehicle Install rally lights Replace a fully functional battery Exchange our new factory recommended run-flat tires for his standard tiresThere was no mention of any concerns with scratches.We agreed to his terms, then proceeded with finishing the sale. After completion of discussed items, [redacted] came to pick up his vehicle.[redacted] then stated that there was a paint blemish on the hood and asked what our facility could do about it, then told vir. [redacted] that we agreed to several items to complete the sale and painting the hood was not one of them. He then informed me that he would address the issue with his body shop, We shook hands and [redacted] left.[redacted] was shown a pre-owned vehicle. He inspected the vehicle, drove the vehicle, negotiated terms then decided to purchase the vehicle, Our dealership upheld ail agreed uponRegards,Nick K[redacted]-Sales Manager
have resolved the situation with the company Please close complaint[redacted] *** [redacted] ***Silver Spring, MD ***
have resolved the situation with the company. Please close complaint.[redacted]Silver Spring, MD [redacted]
My name is Nick K[redacted], I am a Sales Manager at MINI of Montgomery County. This letter is in reference to Complaint #[redacted] set an appointment to visit our dealership 12/17/2016 to drive a pre-owned 2013 MINI [redacted]. The salesman who assisted [redacted] washed the vehicle of interest...
prior to his arrival which would have removed any snow, ice or other items hiding any defects.After the test drive, [redacted] began the negotiation process. [redacted]' terms of negotiation were: Discount Vehicle Install rally lights Replace a fully functional battery Exchange our new factory recommended run-flat tires for his standard tiresThere was no mention of any concerns with scratches.We agreed to his terms, then proceeded with finishing the sale. After completion of discussed items, [redacted] came to pick up his vehicle.[redacted] then stated that there was a paint blemish on the hood and asked what our facility could do about it, then told vir. [redacted] that we agreed to several items to complete the sale and painting the hood was not one of them. He then informed me that he would address the issue with his body shop, We shook hands and [redacted] left.[redacted] was shown a pre-owned vehicle. He inspected the vehicle, drove the vehicle, negotiated terms then decided to purchase the vehicle, Our dealership upheld ail agreed uponRegards,Nick K[redacted]-Sales Manager