Mini of San Diego

Service manager [redacted] called yesterday and left voice messages for Mrs [redacted] on both her cell and work phone numbers Please call him back so we can resolve the issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below During this time I am still discussing with the dealership about how I am unable to trust them to work on my car as the first two visits have only caused my car to have more issuesDue to this, I have taken my car to another mechanic.In regards to their last statementI am stating that the entire last issue with my car resulted in $1,fee in total for the repairsTrue I didn't need to pay this amount and thank goodness as I couldn't afford thisHowever it did take asking Mini to assist in this paymentThis is extremely high mechanical repair and to the point that I find it concerning that more issues were found afterwardsThe amount needed now to make further corrections is also a high amount, which I feel is unfair for me to have to now pay to have resolved.I find it only fair for me to be reimbursed for my recent visits to this dealership and for the amount needed to currently fix my carWhen last spoken to ***, the dealership has agreed to pay this amount, but I am still awaiting for this action to take place Regards, [redacted]

In her original complaint Miss *** noted that the total cost of having the valve cover gasket, spark plugs and coils replaced was $1,and she paid for it. This is not entirely accurate as the manufacturer covered majority of the cost and her total out of pocket was $(see repair order attached). I spoke to Miss *** and offered to repair the oil filter housing leak at no cost to her, even though this leak is unrelated to the valve cover gasket leak that was previously repaired. I told her that I made this offer solely for the purpose of customer satisfaction as I did not want her first experience with us to be a negative one. She refused my offer and indicated that she didn't trust us to perform the work correctly

Although Mr*** is correct in being offered the "preferred plan" over the "standard plan" by the finance manager, we would never claim that "EVERYTHING" under the hood would be covered. Mr*** was given a contract as well as detailed information on what in fact is covered (see
attached brochure). As you can see many items are covered but some wear and tear items like belts, hoses and some gaskets need to be replaced from time to time and would not be considered defective items. Clutch is certainly one of those wear and tear item and not only is not covered under the extended service contract, but also even the original manufacturer's warranty will not cover it. It is commonly replaced around 50,to 80,000 miles based on driving styles. I've also been told that Mr*** had had a conversation with Mo (finance manager) regarding the cancellation of the service contract awhile back, but decided to not go forward with it. I do realize the frustration that Mr*** must feel when being told items in question (oil pan gasket and clutch assembly) would not be covered, but we have to realize that both items wore out over time and were not defective. We are more than happy to help Mr*** with the participating in the cost of these repairs. If he is interested he may reach out to the service manager *** *** for details on what we can do to help

Service manager [redacted] called yesterday and left voice messages for Mrs. [redacted] on both her cell and work phone numbers.  Please call him back so we can resolve the issue.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I went in person to speak to [redacted] today and he did not resolve my issue. He gave me a ton of excuses as to how this issue is irrelevant to them being at fault when in fact they are. He also refused to provide me with a satisfying solution to my problem. Lastly he said that he would be speaking to his general supervisor in regards to this manner. Meanwhile I still awaiting to hear from them. I would like to be refunded for the services I paid them to do and they didn't do. In addition, I would like them to pay for me to have the job done properly by a third party (using another mechanic as I don't trust them to work on my car).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
During this time I am still discussing with the dealership about how I am unable to trust them to work on my car as the first two visits have only caused my car to have more issues. Due to this, I have taken my car to another mechanic.In regards to their last statement. I am stating that the entire last issue with my car resulted in $1,072.94 fee in total for the repairs. True I didn't need to pay this amount and thank goodness as I couldn't afford this. However it did take asking Mini to assist in this payment. This is extremely high mechanical repair and to the point that I find it concerning that more issues were found afterwards. The amount needed now to make further corrections is also  a high amount, which I feel is unfair for me to have to now pay to have resolved.I find it only fair for me to be reimbursed for my 2 recent visits to this dealership and for the amount needed to currently fix my car. When last spoken to [redacted], the dealership has agreed to pay this amount, but I am still awaiting for this action to take place.
Regards,
[redacted]

Review: I recently purchased a used Mercedes C300 from Mini of San Diego and was told by both of the Used car sales managers that the Mercedes was a certified pre-owned vehicle and still had coverage remaining under the Mercedes warranty. So when they offered me to pruchase any extended warranty from them I declined. When I completed the purchase there were a couple of issue with the car that they agreed to taken care of at no cost to me. There was minor damaged to the rear bumper that they were going to paint and also the passenger side dock lock was not working so they were going to repair that as well. I contacted them several times trying to scheduled to bring the car in and no one would return my call. So finally after the third week I just ended bringing the car to them in person, then at that time the scheduled for me to bring the car in the next week to be repaired. Once I brought the car to them to repair they had the car longer than expected becuase they were unable to fix the door lock issue themselves and had to take it to the Merecedes dealership. That was when they were informed there was no longer any warranty left on the car so Mini of San Diego had to pay the Mercedes dealership to do the repair. So bascially I am very unpleased that I was mislead reagrding warranty coverage on the car. If I had know the warranty had expired I may not have purchased the car to begin with.

Business

Response:

Hi [redacted]-

Just wanted to let you know that the Manager ([redacted]) at MINI of San Diego contacted the customer and explained to him that there is indeed a CPO warranty in effect for the vehicle and that there was no misrepresentation about this at the time he purchased the vehicle. The customer was grateful for the clarification and indicated that he intended to withdraw this complaint. I don’t know if this has been done. But in any case, the customer incurred no expense in having the vehicle repaired by the dealership, and he still has an extended warranty currently in effect as he expected when he purchased the vehicle. If there is anything more that you need from MINI of San Diego on this, please let me know.

Thank you for all your help!

Review: I purchased a pre-owned vehicle 2 weeks ago. At the time when I signed the paperwork that I agreed to the vehicle as is - I was told the vehicle was being detailed and I was not given the keys until the paperwork was signed and I was ready to go. As I drove off the lot, I realized they had only given me one key. Even though the vehicle was pre-owned, it was a 2013 and my assumption was it would have come with 2 keys. In the last 2 weeks, I've tried to contact the saleperson over 4 times with not a single response. It wasn't until I complained to a manager and sent an email letting them know how disappointed I was that no body bothered to return my call... especially since I also had a referral for another sale that someone left me a message letting me know they would be happy to help me or my friend with the car purchase. When I called this person back, he let me know that he believed the key was already on order and would be contacting me back directly to confirm. I received a call today from the original sales person letting me know that the car is sold as is and therefore does not come with an extra key. If I wished to order another key, I would need to pay $300.Desired Settlement: Pay for the missing key that they did not disclose at the time of the purchase.

Consumer

Response:

Hi,

I wanted to inform Ms. [redacted] that the dealer has contacted me and informed me that they have located a second key for me. They are holding the key for me to pick up.

I couldn’t figure out how to update my case. Please forward this information to Ms. [redacted]. Thank you very much for your assistance with this matter.

Thanks,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Review: (3) issues:

1. sprayed car with coating and sprayed windshield could not see to drive home. Life safety issue.

2. had to wait to have car cleaned after service, because the car was not cleaned. this issue was rectified with w detail of car.

3. can not get into service for oil change, service will trun off tire pressure light that comes on everytime it gets cold. and will not show me how to turn it off.Desired Settlement: repair the tire circut so it dopes not come on everytime it gets cold. perform and oil change, clean the car, and take care of customers better. what ever a life safety issue that you have susposedly recified now because of my carshould take care of my car in some manner.

Business

Response:

Hello- Mr. [redacted] visited our business on or about 12/19/13 and Service Manager [redacted] met with him to respond to his concerns. In addition, the vehicle fluids were topped off, nitrogen was added to all four tires and tire pressure was reset to 32 PSI (as well as dash sensors reset), and the vehicle was washed and vacuumed. We regret any inconvenience or disatisfaction that was caused to Mr. [redacted] as we value him as a customer. We hope this provides a satisfactory resolution to the issues, but if there are any further issues, Mr. [redacted] can contact [redacted] to discuss. We appreciate Mr. [redacted]'s business and hope to have the opportunity to help him in the future.