Mini Public Storage

Hello,Please allow the following to serve as my response to the complaint: I am responding to a recent complaint from [redacted] ***You have [redacted] listed on the complaint, but she is a tenant of ours at Mini Public Storage in Stanton (Western Ave)I am with the corporate office and just created an online account and added that location to my profileI am willing to work with [redacted] to correct any inconveniences she may have incurredI called the phone number listed on the comlaint (same as we have on file), but it appears to be disconnectedI also sent an email to the email address listed on the complaintThank you, [redacted] [redacted] ***Office: [redacted] Cell: [redacted] Fax: [redacted]

Hello,Please allow the following to serve as my response to the complaint: I am responding to a recent complaint from [redacted]. You have [redacted] listed on the complaint, but she is a tenant of ours at Mini Public Storage in Stanton (11342 Western Ave). I am with the...

corporate office and just created an online account and added that location to my profile. I am willing to work with [redacted] to correct any inconveniences she may have incurred. I called the phone number listed on the comlaint (same as we have on file), but it appears to be disconnected. I also sent an email to the email address listed on the complaint. Thank you,[redacted]Office: [redacted]Cell: [redacted]Fax: [redacted]

Review: I have been with this storage place since 2010. I have never been late. About 3 weeks ago the manager called me to tell me I had been under paying, but after the convo, she realized I had been over paying and decided to credit my acct. Upon me making my monthly payment it only allowed me to make an $8 payment. I thought that was what the acct was credited to. Two weeks later, I get a text stating that I was delinquent in my acct. I emailed the business and was told that I paid my bill before the actual bill had a chance to post online. I've never had an issue. I explained that I would pay Friday 7/24, and they told me that I would have a late fee and they couldn't waive it. Firstly, I paid my bill just like it was stated on the acct, and it was on time. Also, they can't waive the fee for their error? Normally I would overlook something like this, but several months ago, I went to remove some furniture and realized the unit next to mine had the wall busted down and repaired. This left my unit a mess and my furniture was damaged. I notified them on several occasion, and they never did anything about it. Very unprofessional business on many levels. I had to tell them three times to update my information. But I should have been notified of any damage to my unit. And now they make an error and I'm having to have a late payment on my account and a late fee on top of my unit being a mess with damage furniture. This needs to be resolved ASAP.Desired Settlement: I want my late fee credited, as I've never been late, and I paid what the online acct asked me to. And I want my unit cleaned and any damage done to my furniture repaired. Some of those tables in my unit were my deceased grandmothers. I don't want to move units as that will be a huge cost to me as well. If I have to due to this, I would want my moving costs reimbursed as well. Three years, never late, never an issue, until the damage and this one payment.

Business

Response:

Hello,Please allow the following to serve as my response to the complaint: I am responding to a recent complaint from [redacted]. You have [redacted] listed on the complaint, but she is a tenant of ours at Mini Public Storage in Stanton (11342 Western Ave). I am with the corporate office and just created an online account and added that location to my profile. I am willing to work with [redacted] to correct any inconveniences she may have incurred. I called the phone number listed on the comlaint (same as we have on file), but it appears to be disconnected. I also sent an email to the email address listed on the complaint. Thank you,[redacted]Office: [redacted]Cell: [redacted]Fax: [redacted]