MiniInTheBox

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received items ordered on 5/5/Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it does not make any senseThey automatically create an account in my paypal? I'm supposed check the paypal email address? What does that even mean? This process is entirely too convoluted and WAY too close to my PayPal account for my tasteI want to be refunded for the full amount [redacted]

Dear customer, This is supervisor from LightintheboxThere are many items in your order, please kindly note that there is a processing time of each itemThe shipping method you choose for order is Standard, which usually takes 9-natural days to complete the deliveryYour order was shipped by two parcels with tracking number [redacted] and [redacted] via ePacket-track-FHRBoth of the orders were delivered to you within daysYou may check the tracking information follow link: https://t.17track.net/en#nums= [redacted] , [redacted] &fc=So there was no delay of your orderAs you are valued customer for us, I really treasure you as our important client, so I had conducted ticket ID= [redacted] # in our ticket center and offer a solution for your caseplease log in your account--go " personal center"--"my ticket" to check our reply please keep in touch with us by replying the ticket as all the information will be recorded in systemThank you for your cooperation

Dear Sir or Madam: Please take note that Light in the box has settled this dispute by refunding me $ They said they will contact their supplier to rectify misunderstanding As per the title for the article, it is still unchanged to “Ready to install”Thank you for your involvement in this matter It did speed the process a lot quicker

Dear Customer, Since this inquiry is for presales only, I don't have access to your order detailsIn your case, you need to contact our customer service in charge of your order here this way please log in your account and click on the related order number scroll down the order detail page and find the link*ask about custom duties [redacted] click the link and choose others in the reason, then write down your requests, then "next" and then click "submit" You will get reply from the customer service dept within working dayAnd you will get a ticket ID later for you to track in My Tickets in your account Sincerely, Pre-sales Dept ------------------ Sincerely Jennifer www.dropinthebox.com

The Company miminthebox has reimbursed me the money they owe meI think it's because I let them know I filed a complaint with Revdex.comThank you very much

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received items ordered on 5/5/2017 Sincerely,
*** ***

Dear Customer,
Please allow us to explain this cause wereally want to clear the misunderstanding to prove that we're not scam or fraud companySo please kindly trust me and take couple of minutes to read my explanation. Our website has a "PayPal Checkout" function, even though customers
didn't have an account with us, they can check out with their PayPal accounts and paid for the order directlyAfter the order is paid, our system will create the account automatically, which will be the same account as PayPalThe password will be sent to the same email addressThen customers can use this account to shop in our website in the future. We guess you didn't notice that information so you don't konw about itPlease kindly check paypal email address and find out the account information email, and log into our website then you can find out the order. About how to contact customer service, please note usually customers contact us by submitting tickets through our website, you can check the guide here: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Meanwhile, we already sent the email you we got from Revdex.com and you can keep in touch with us through email if you don't know how to create a ticketYour kindly understanding and cooperation are highly appreciated
Lightinthebox Customer Service

Dear Customer,
Firstly, thanks for shopping with lightinthebox&miniinthebox
As this is wholesale and business customer service for dropinthebox only, we don't have access to your order details
If you are checking the order status, please log in your account and click ‘My Orders’
THEN CLICK ON THE ORDER NUMBER
And you will see the order details there
There is an order status line, if your order is not shipped, you will see the estimate dispatch dateIf your order is shipped, you will see the shipping details
If your order is shipped, Expedited shipping is 3-business daysStandard shipping is 6-business daysSuper saver shipping is 10-business days
You can also follow below steps to contact Lightinthebox&Miniinthebox Customer Service:
1.Please log in your account and click on the related order number
2.Scroll down the order detail page and find the link ’Ask about custom duties’
Click the link and choose ‘others’ in the reason, then write down your requests, after you finish writing, click "next" and then click "submit"
You will get a ticket ID later for you to track in My Tickets in your accountLightinthebox&Miniinthebox Customer Service dept will and must reply your ticket within hours.They will give you a satisfying solution
Sincerely,
www.dropinthebox.com Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: [redacted]I am rejecting this response because: it does not make any sense. They automatically create an account in my paypal? I'm supposed check the paypal email address? What does that even mean? This process is entirely too convoluted and WAY too close to my PayPal account for my taste. I want to be refunded for the full amount. [redacted]

Dear customer, This is supervisor from Lightinthebox. There are many items in your order, please kindly note that there is a processing time of each item. The shipping method you choose for order is Standard, which usually takes 9-17 natural days to complete the delivery. Your order...

was shipped by two parcels with tracking number [redacted] and [redacted] via ePacket-track-FHR. Both of the orders were delivered to you within 10 days. You may check the tracking information follow link: https://t.17track.net/en#nums=[redacted],[redacted]&fc=03013 So there was no delay of your order. As you are valued customer for us, I really treasure you as our important client, so I had conducted ticket ID=[redacted] # in our ticket center and offer a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear Sir or Madam: Please take note that Light in the box has settled this dispute by refunding me $30.00  They said they will contact their supplier to rectify misunderstanding.  As per the title for the article, it is still unchanged to “Ready to install”. Thank you for your...

involvement in this matter.  It did speed the process a lot quicker.

Dear Customer,
 
Since this inquiry is for presales only, I don't have access to your order details. In your case, you need to contact our customer service in charge of your order here this way.
 
1. please log in your account and click on the related order number
2. scroll down the...

order detail page and find the link*ask about custom duties*
3. click the link and choose others in the reason,  then write down your requests, then "next" and then click "submit"
 
You will get reply from the customer service dept within 1 working day. And you will get a ticket ID later for you to track in My Tickets in your account.
 
Sincerely,
Pre-sales Dept 
 
------------------
Sincerely
Jennifer
www.dropinthebox.com