Initial Business Response /* (1000, 5, 2014/03/13) */
Mr. [redacted] rented the unit from Minikahda on April 6, 2013. The monthly rent on the space is $156 per month. On Nov. 7, 2013, Mr. [redacted] was charged $156 for rent. Per the terms of Mr. [redacted]'s lease, on Nov. 12, 2013, Mr. [redacted] was charged a...
$5 late fee and sent a past due notice. On Nov. 22, 2013, Mr. [redacted] was charged a $20 late fee for the payment that was due on Nov. 7th. On Dec. 7, 2013, Mr. [redacted] was charged $156 for rent. On Jan. 7, 2014, Mr. [redacted] was again charged $156 for rennt. On Jan. 27, 2014, per the terms of the Minnesota lien laws referenced in Mr. [redacted]'s lease, the unit was inventoried and processed for the lien sale and Mr. [redacted] was charged the $50 lien processing fee covering the costs of the inventory and processing. On Feb. 7, 2014, Mr. [redacted] was again charged $156 for rent. The balance owing on his account at that time was $699. No payment was received on the unit from Nov. 2, 2013 until Feb. 10, 2014. Per the company's policies, once a unit is in the lien process, we only accept cash or certified funds. On Feb. 10, 2014, Mr. [redacted] brought in $543 in cash to pay the past due balance and we allowed him to pay the Feb. 7, 2014 rent on his credit card. As of Feb. 10, 2014, Mr. [redacted] was current on his rent and paid through March 6, 2014. From November until February, emails and letters were sent to the addresses on record. A notice of sale was sent to Mr. [redacted] regarding the lien sale and with a certificate of mailing date stamped by the Post Office on January 28, 2014. In order to perform an inventory of the unit required by the Minnesota Lien Law, the unit was opened on Jan. 27, 2014 by the site manager and another ameployee. The contents were photographed from the outside and a video tape was made of the entire process, from cutting the lock to closing the unit and putting on another lock. None of the contents were moved or damaged by any staff person of Minikahda. If plastic bins were in the locker, with the cold conditions between November and February, oftentimes the bins will crack.
Minikahda staff followed company policy and Minnesota lien sale statute laws. Mr. [redacted] was charged the appropriate late fees and lien sale processing fees (no legal fees were charged) per the terms of his lease. Mr. [redacted] remains a customer of Minikahda.
Final Consumer Response /* (3000, 7, 2014/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Contents were damaged AND moved by the Minikhada employees. I had several items that were in the rear of the locker, that were sitting right outside the door, including a private folder containing hand drawn artwork. I did not move any of my bins during winter, and there was only one person inside doing so to break them- Minikhada.
Minikhada quit sending emails to my account late 2013, and only two letters were received, in February. One stated a balance of $356, the other said the locker had been inventoried and I now over over $600. The letters arrived within a couple of days of each other. I was forced to pay numerous legal fees in addition to every late fee and finally the actual storage costs. I paid double what I should have paid. I also was forced to pay in cash, I did NOT bring cash in. I tried paying on my credit card, but they employee rudely told me nope! sorry.
I want to again state how rude each employee has treated me, and their complete lack of communication. When I try reaching them on the phone, they do not answer. Then I am in their office waiting to be helped, they think its more important to complete their daily paperwork.
I am still demanding a refund for the ridiculous fees I was charged beyond settling up the actual psst due balance. It would not have gotten to that point had they actually communicated with me, via email, phone or mail. They did not.
Final Business Response /* (4000, 9, 2014/03/20) */
Once again, the customer did not pay any legal fees. The customer owed $699, this was 4 months of rent at $156 per month plus the $75 in fees. He was charged a $5 late fee for not paying within 5 days of his due date. He was charged a $20 late fee for not paying within 15 days of his due date. He was then charged a $50 lien processing fee when he was over 80 days past due for the cost of the lien process. All of these fees are explained in the lease the customer signed. Numerous letters and emails were sent out between November 7, 2013 and February, 2014 when the customer came into the office. He was aware that he was late as he has stated. If he would like, he can contact [redacted], the Area Manager, and he will show him the video tape that was made when the unit was inventoried. It shows two employees cutting the lock, taking a visual inventory, getting the serial number and license plate number from the motorcycle in the unit, and securing the unit with a lock and a numbered indentified tag which was still on the unit when the customer paid his balance. The numbered tag cannot be removed without breaking it which confirms there was no further access to the unit. If customer would like to see the tape, he should call [redacted] at [redacted].
Initial Business Response /* (1000, 5, 2014/03/13) */
Mr. [redacted] rented the unit from Minikahda on April 6, 2013. The monthly rent on the space is $156 per month. On Nov. 7, 2013, Mr. [redacted] was charged $156 for rent. Per the terms of Mr. [redacted]'s lease, on Nov. 12, 2013, Mr. [redacted] was charged a...
$5 late fee and sent a past due notice. On Nov. 22, 2013, Mr. [redacted] was charged a $20 late fee for the payment that was due on Nov. 7th. On Dec. 7, 2013, Mr. [redacted] was charged $156 for rent. On Jan. 7, 2014, Mr. [redacted] was again charged $156 for rennt. On Jan. 27, 2014, per the terms of the Minnesota lien laws referenced in Mr. [redacted]'s lease, the unit was inventoried and processed for the lien sale and Mr. [redacted] was charged the $50 lien processing fee covering the costs of the inventory and processing. On Feb. 7, 2014, Mr. [redacted] was again charged $156 for rent. The balance owing on his account at that time was $699. No payment was received on the unit from Nov. 2, 2013 until Feb. 10, 2014. Per the company's policies, once a unit is in the lien process, we only accept cash or certified funds. On Feb. 10, 2014, Mr. [redacted] brought in $543 in cash to pay the past due balance and we allowed him to pay the Feb. 7, 2014 rent on his credit card. As of Feb. 10, 2014, Mr. [redacted] was current on his rent and paid through March 6, 2014. From November until February, emails and letters were sent to the addresses on record. A notice of sale was sent to Mr. [redacted] regarding the lien sale and with a certificate of mailing date stamped by the Post Office on January 28, 2014. In order to perform an inventory of the unit required by the Minnesota Lien Law, the unit was opened on Jan. 27, 2014 by the site manager and another ameployee. The contents were photographed from the outside and a video tape was made of the entire process, from cutting the lock to closing the unit and putting on another lock. None of the contents were moved or damaged by any staff person of Minikahda. If plastic bins were in the locker, with the cold conditions between November and February, oftentimes the bins will crack.
Minikahda staff followed company policy and Minnesota lien sale statute laws. Mr. [redacted] was charged the appropriate late fees and lien sale processing fees (no legal fees were charged) per the terms of his lease. Mr. [redacted] remains a customer of Minikahda.
Final Consumer Response /* (3000, 7, 2014/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Contents were damaged AND moved by the Minikhada employees. I had several items that were in the rear of the locker, that were sitting right outside the door, including a private folder containing hand drawn artwork. I did not move any of my bins during winter, and there was only one person inside doing so to break them- Minikhada.
Minikhada quit sending emails to my account late 2013, and only two letters were received, in February. One stated a balance of $356, the other said the locker had been inventoried and I now over over $600. The letters arrived within a couple of days of each other. I was forced to pay numerous legal fees in addition to every late fee and finally the actual storage costs. I paid double what I should have paid. I also was forced to pay in cash, I did NOT bring cash in. I tried paying on my credit card, but they employee rudely told me nope! sorry.
I want to again state how rude each employee has treated me, and their complete lack of communication. When I try reaching them on the phone, they do not answer. Then I am in their office waiting to be helped, they think its more important to complete their daily paperwork.
I am still demanding a refund for the ridiculous fees I was charged beyond settling up the actual psst due balance. It would not have gotten to that point had they actually communicated with me, via email, phone or mail. They did not.
Final Business Response /* (4000, 9, 2014/03/20) */
Once again, the customer did not pay any legal fees. The customer owed $699, this was 4 months of rent at $156 per month plus the $75 in fees. He was charged a $5 late fee for not paying within 5 days of his due date. He was charged a $20 late fee for not paying within 15 days of his due date. He was then charged a $50 lien processing fee when he was over 80 days past due for the cost of the lien process. All of these fees are explained in the lease the customer signed. Numerous letters and emails were sent out between November 7, 2013 and February, 2014 when the customer came into the office. He was aware that he was late as he has stated. If he would like, he can contact [redacted], the Area Manager, and he will show him the video tape that was made when the unit was inventoried. It shows two employees cutting the lock, taking a visual inventory, getting the serial number and license plate number from the motorcycle in the unit, and securing the unit with a lock and a numbered indentified tag which was still on the unit when the customer paid his balance. The numbered tag cannot be removed without breaking it which confirms there was no further access to the unit. If customer would like to see the tape, he should call [redacted] at [redacted].