Ministries of Hope Tree & Landscaping

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The company (Chris, the customer representative) addressed things not even mentioned in the complaintHe barely mentioned the issues in the complaint in his arrogant responseAlthough I did not address their ticketing issues in my complaint, I find it laughable that this company thinks the thousands of people who attend this convention would take the time to watch their video on FacebookTo the matter at hand, the company did not push my stroller to the corner of the area as he suggestedInstead he pushed it out of sight, behind a black exit curtain, with my valuables insideThis was done without my permission and when I went to retrieve it, I was yelled at to "leave it there." And yes, the staff does lay hands on participants, without their consentChris states this did not happen, as he was in the roomHowever, per his original email to me, he stated he worked 80% of the photo ops on SaturdayHe never mentioned Sunday, which is when the incident took placeI contacted him within days of the eventHe asks why I did not mention it that dayWith the massive amount of people at the event, his staff is not clearly markedI did mention it to a convention staff memberAfter this photo company ruining the first half of my day, and unable to locate anyone except the offenders, why would I spend the rest of my day at this convention trying to locate the proper person? I contacted the company in a timely manner via emailAnother lie this guy told (and there are so many) is he apologized many timesAs quoted in the original email response I received from him, he writes: "I am sorry you felt your experience was not what you had planned." No where on the email does he apologize for his staff members touching me or my belongings, or the way his staff treats guestsHis only apology was to say he's sorry for how I perceived thingsThat is not an apology, let alone multiple apologies as he claims were givenThis company cannot address the issues at hand, deny any wrongdoing, cannot keep their story straight, and cannot even muster a simple apologyNo, I do not accept their response Regards, [redacted]

From: Customer Service Sent: Wednesday, July 5, 3:PM To: info Subject: Complaint response *** I apologize for not getting back to this sooner, however I have been traveling and have not had time to address thisI have dealt with this customer
personally throughout the issue via emailI have indeed apologized, numerous times however I did go on to explain a few thingsI explained that much of the problems she incurred could have easily been avoided with some researchWe go to great lengths to explain the entire process via the ticketing page (where the tickets were purchased), the event's page on our website, the email sent when a purchase is made, live videos via our social media, an email sent two days prior to the show itself and on signage at the showWe detail that fans are not to arrive more than minutes prior to the start time of their photo op, this cuts down on their wait greatlyWe also have a dynamic monitor at the queue entrance to let fans know when to come back or where to place themselves if their queue has openedAdditional wait time outside of our queue (arriving more than minutes prior to a photo op) is frowned upon as it congests the entire queue entrance and forces many fans to miss their photo opsWe explain that tickets must be redeemed prior to entering the line queue, which was not done so we did indeed have to handle her phone to scan her ticket in prior to entering the photo op roomWe handle hundreds of phones at any given showWe often also have to place a phone in a location for the fan while they are getting their photo so I am sure my staff assumed the best location for it was in her stroller with the rest of her personal itemsWe do have to pull those who do not redeem prior to these line queues out of line to take care of the scan however, they are not send to the rear of the line, they are simply placed directly back into the line going in the room (the room is where the line ends)I also attempted to explain we move all strollers to the exit of the room (unless there is a child in them of course) because inside the 20xroom stroller pose a hazard to other fans, the guests and equipment in the roomsIn our photo op information we also explain that this is a very fast moving process and is not at all considered a meet and greetWhen asked on our live sessions we always explain this further and explain the fans are only able to get about seconds from entrance to exitingWe offer refunds up until three days from the show in order to make sure if a fan is not happy with the idea of moving so fast and not having an actual meet and greet they can receive a refund with no questions askedWe would much rather they not be disappointed at the show and simply forgo the photo opAs for touching the fans, I cannot quite figure out if this fan claims to have been touched as I am quite sure, as I was in the room during this particular photo op, that no one had to be removed from the room by our staff or event securityIf a case where a fan has to be removed, we simply place an arm between the fan and celebrity and start moving toward the doorWhen in the room, the safety of both celebrities and fans is paramount and there have only been isolated incidents where a fan had to be removed due to potentially hazardous behaviorHowever that being said, our exit staff works alongside even security as security for the celebrities. This fan did not present any of this information at the show, as I was personally there along with the rest of the management of our companyI am not sure why this would have come to light well after the fact and not duringAgain, I am sorry this fan did not appreciate her experienceI hope that all fans feel they are happy with the op they get however, it just doesn't always work out that way due to the speed and hectic environment of the photo ops at larger showsEspecially when the op is with the most popular celebrity guest at the showThank you for your time, Chris

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company (Chris, the customer representative) addressed things not even mentioned in the complaint. He barely mentioned the issues in the complaint in his arrogant response. Although I did not address their ticketing issues in my complaint, I find it laughable that this company thinks the thousands of people who attend this convention would take the time to watch their video on Facebook. To the matter at hand, the company did not push my stroller to the corner of the area as he suggested. Instead he pushed it out of sight, behind a black exit curtain, with my valuables inside. This was done without my permission and when I went to retrieve it, I was yelled at to "leave it there." And yes, the staff does lay hands on participants, without their consent. Chris states this did not happen, as he was in the room. However, per his original email to me, he stated he worked 80% of the photo ops on Saturday. He never mentioned Sunday, which is when the incident took place. I contacted him within 3 days of the event. He asks why I did not mention it that day. With the massive amount of people at the event, his staff is not clearly marked. I did mention it to a convention staff member. After this photo company ruining the first half of my day, and unable to locate anyone except the offenders, why would I spend the rest of my day at this convention trying to locate the proper person? I contacted the company in a timely manner via email. Another lie this guy told (and there are so many) is he apologized many times. As quoted in the original email response I received from him, he writes: "I am sorry you felt your experience was not what you had planned." No where on the email does he apologize for his staff members touching me or my belongings, or the way his staff treats guests. His only apology was to say he's sorry for how I perceived things. That is not an apology, let alone multiple apologies as he claims were given. This company cannot address the issues at hand, deny any wrongdoing, cannot keep their story straight, and cannot even muster a simple apology. No, I do not accept their response.  
Regards,
[redacted]