Hello ***, I received a letter from the Minnesota Revdex.com concerning your complaint about the availability of the Talon phone app, dated 01-23- We are sorry the app was not available for download at the time we launched the Talon We experienced some delays in that process However, the “Minn Kota Talon” app from the Google play store and the Apple App store became available on February 8, Here are the respective hyperlinks to obtain the app if you have not already downloaded them · iOS: https://itunes.apple.com/us/developer/johnson-outdoors-inc/id· Android: https://play.google.com/store/apps/developer?id=Johnson%20Outdoors&hl=en In closing, thank you for purchasing the new BT Talons and bringing this to our attention Please accept our apology for the delay in making the app available at the time of the product launch We will make every effort to improve in this area as we launch more technologically advanced products to enhance your fishing experience If you would like to discuss this matter further, I can be contacted through this email address or my direct dial number listed below Sincerely, Keith [redacted] Consumer & Technical Service Manager MinnKota & Cannon [redacted] Mankato, MN O: ###-###-#### Keith[redacted] @johnsonoutdoors.com
I am rejecting this response because: It does not tell the whole storyThe 'splice' was done by a factory warranty center upon its first warranty service at Dan's Southside MarineThey held the trolling motor for close to months and told me that did not have staff trained in on this new motor modelI dropped this motor off for warranty repair exactly days ago to Lacanns MarineMinnkota told me they would either pick up themselves, or send a fed ex shipping label to Lacanns that day (tuesday) to bring to their headquartersI called minnkota on friday to see how the motor repair was goingMinnkota representative then told me they had not received the itemIt was still at Lacanns because Minnkota did NOT send them a labelI was told it was then sent on fridayI called Minnkota AGAIN on tuesday (yesterday) and AGAIN, they had not received the motor! So yes- they did repair on same day they got it but not before a week run around of time after I had to take a 1/day off of work to bring it there last monday only for it to sit there a weekThis report makes it sound like the wires were the only concern when if fact, many parts were replaced AGAIN just like many have been in previous warranty visitsIf it's been the 'wires' this whole time why have warranty been replacing parts some of the visits? That's the whole pictureI'm anxious to receive it and test it this coming weekend on the water
Spoke with consumer to learn the motor was losing power and cutting out while fishing. We arranged the return of the trolling motor to our factory in Mankato, MN. We discovered the power lead from the batteries to the trolling motor had splices after it left the factoryThe poor
splice connections caused the power interruption to the motor. We replaced the spliced wires with one continuous lead wire. The armature shaft was bent so it was replaced as well. Motor was repaired and shipped at no charge to consumer the same day it was received. Pictures of the spliced connections were sent to consumer via email, for his review. Asked consumer to try trolling motor on the water and provide feedback to determine if repair is to his satisfaction
I offered the consumer three potential options for resolving her complaint and achieving her desired solution. One of the options involved the consumer returning the damaged product to Walmart with her proof of purchase to obtain a refund. The remaining two options involves Minn Kota repairing the damaged motor or shipping a replacement directly to her, after the motor is returned to us. please see the email exchange listed below. I am waiting for a reply to my request for a proof of purchase.From: ***, Keith Sent: Friday, September 09, 2:PM To: '*** ***' Cc: '***.***@thefirstRevdex.com.org' Subject: RE: Revdex.com Complaint on Endura CDamage from Walmart Hello ***, can you please send me a scanned copy of your receipt or take a picture of it with your phone and attach it to this email showing the store, date, and the price you paid?KeithFrom: *** *** [mailto:***@att.net] Sent: Friday, September 09, 2:PM To: ***, Keith Subject: Re: Revdex.com Complaint on Endura CDamage from Walmart I don't trust you to send me another motor and Walmart said it is not their problemThat is why I contacted youI am just going to let the Revdex.com know I am not happy with your solutions and leave this as unresolvedYou have not given me any options but to loose my dollarsYou have so many conplaints about your company and I now understand why. On Friday, September 9, 12:PM, "***, Keith" wrote: Hello ***, I can understand your frustration and I apologize for the inconvenience If you desire a refund, Walmart should be able to accommodate you with the receipt. We are the manufacturer and sold the motor to Walmart. You purchased the trolling motor from Walmart so we do not have your money to accommodate you refund request If you choose to keep the motor, I can offer you two options: 1. Take to a Minn Kota Service center and they will repair under warranty at no charge to you. The closest one to you is within miles: 2. Return the motor to us, and we will ship a replacement motor back to you. Please let me know how you would like to proceed. Thank you. Keith ***Consumer & Technical Service ManagerMinnKota & Cannon*** *** ***Mankato, MN 56002O: ###-###-####Keith.***@johnsonoutdoors.com From: *** *** [mailto:***@att.net] Sent: Friday, September 09, 12:PM To: ***, Keith Subject: Re: Revdex.com Complaint on Endura CDamage from Walmart *EXTERNAL EMAIL* I did receive your call and have not resolved the issueThis could have been avoided if your rep would have exchanged out the unitI would like an exchange or my money backI prefer the money back since dealing with your company has been less than pleasant Thank you *** *** On Friday, September 9, 8:AM, "***, Keith" wrote: Hello ***, I left a voicemail for you using the phone number of ###-###-####, on 09-07-and 09-09-16, hoping to resolve the issue concerning the damage to your Endura Cyou purchased at Walmart. If you can let me know what I can do to help get your issue resolved, I can be reached at this email address or, by calling me directly at ###-###-####. If you have already resolved this issue, can you please let me know so I can respond to the Revdex.com? Below is a copy of the complaint I received. Thank you. Sincerely, Keith ***Consumer & Technical Service ManagerMinnKota & Cannon*** *** ***Mankato, MN 56002O: ###-###-####Keith.***@johnsonoutdoors.com
I am rejecting this response because: the company is blaming Walmart got their faulty products made in MexicoI don't want anymore of their faulty products and don't trust this company. I am not the first person with this issue and hopefully the next motor I buy will be with an honest company that makes products in the USI will take a loss on this so I don't have to ever deal with this company again
I left a voicemail for you using the phone number of ###-###-####, on 09-07-16 and 09-09-16, hoping to resolve the issue concerning the damage to your Endura C2 you purchased at Walmart. If you can let me know what I can do to help get your issue resolved, I can be reached at this email...
address or, by calling me directly at ###-###-####. If you have already resolved this issue, can you please let me know so I can respond to the Revdex.com? Below is a copy of the complaint I received. Thank you.Sincerely, Keith [redacted] Consumer & Technical Service Manager MinnKota & Cannon [redacted] Mankato, MN 56002 O: ###-###-#### Keith.[redacted]@johnsonoutdoors.com
Hello [redacted], I received a letter from the Minnesota Revdex.com concerning your complaint about the availability of the Talon phone app, dated 01-23-2018. We are sorry the app was not available for download at the time we launched the Talon. We experienced some delays in that process. However, the “Minn Kota Talon” app from the Google play store and the Apple App store became available on February 8, 2018. Here are the respective hyperlinks to obtain the app if you have not already downloaded them. · iOS: https://itunes.apple.com/us/developer/johnson-outdoors-inc/id775931463 · Android: https://play.google.com/store/apps/developer?id=Johnson%20Outdoors&hl=en In closing, thank you for purchasing the new BT Talons and bringing this to our attention. Please accept our apology for the delay in making the app available at the time of the product launch. We will make every effort to improve in this area as we launch more technologically advanced products to enhance your fishing experience. If you would like to discuss this matter further, I can be contacted through this email address or my direct dial number listed below. Sincerely, Keith [redacted] Consumer & Technical Service Manager MinnKota & Cannon [redacted] Mankato, MN 56002 O: ###-###-#### Keith.[redacted]@johnsonoutdoors.com
I am rejecting this response because: It does not tell the whole story. The 'splice' was done by a factory warranty center upon its. first warranty service at Dan's Southside Marine. They held the trolling motor for close to 2 months and told me that did not have staff trained in on this new motor model. I dropped this motor off for warranty repair exactly 8 days ago to Lacanns Marine. Minnkota told me they would either pick up themselves, or send a fed ex shipping label to Lacanns that day (tuesday) to bring to their headquarters. I called minnkota on friday to see how the motor repair was going. Minnkota representative then told me they had not received the item. It was still at Lacanns because Minnkota did NOT send them a label. I was told it was then sent on friday. I called Minnkota AGAIN on tuesday (yesterday) and AGAIN, they had not received the motor! So yes- they did repair on same day they got it but not before a week run around of time after I had to take a 1/2 day off of work to bring it there last monday only for it to sit there a week. This report makes it sound like the wires were the only concern when if fact, many parts were replaced AGAIN just like many have been in previous warranty visits. If it's been the 'wires' this whole time why have warranty been replacing parts some of the visits? That's the whole picture. I'm anxious to receive it and test it this coming weekend on the water.
Hello ***, I received a letter from the Minnesota Revdex.com concerning your complaint about the availability of the Talon phone app, dated 01-23- We are sorry the app was not available for download at the time we launched the Talon We experienced some delays in that process However, the “Minn Kota Talon” app from the Google play store and the Apple App store became available on February 8, Here are the respective hyperlinks to obtain the app if you have not already downloaded them · iOS: https://itunes.apple.com/us/developer/johnson-outdoors-inc/id· Android: https://play.google.com/store/apps/developer?id=Johnson%20Outdoors&hl=en In closing, thank you for purchasing the new BT Talons and bringing this to our attention Please accept our apology for the delay in making the app available at the time of the product launch We will make every effort to improve in this area as we launch more technologically advanced products to enhance your fishing experience If you would like to discuss this matter further, I can be contacted through this email address or my direct dial number listed below Sincerely, Keith [redacted] Consumer & Technical Service Manager MinnKota & Cannon [redacted] Mankato, MN O: ###-###-#### Keith[redacted] @johnsonoutdoors.com
I am rejecting this response because: It does not tell the whole storyThe 'splice' was done by a factory warranty center upon its first warranty service at Dan's Southside MarineThey held the trolling motor for close to months and told me that did not have staff trained in on this new motor modelI dropped this motor off for warranty repair exactly days ago to Lacanns MarineMinnkota told me they would either pick up themselves, or send a fed ex shipping label to Lacanns that day (tuesday) to bring to their headquartersI called minnkota on friday to see how the motor repair was goingMinnkota representative then told me they had not received the itemIt was still at Lacanns because Minnkota did NOT send them a labelI was told it was then sent on fridayI called Minnkota AGAIN on tuesday (yesterday) and AGAIN, they had not received the motor! So yes- they did repair on same day they got it but not before a week run around of time after I had to take a 1/day off of work to bring it there last monday only for it to sit there a weekThis report makes it sound like the wires were the only concern when if fact, many parts were replaced AGAIN just like many have been in previous warranty visitsIf it's been the 'wires' this whole time why have warranty been replacing parts some of the visits? That's the whole pictureI'm anxious to receive it and test it this coming weekend on the water
Spoke with consumer to learn the motor was losing power and cutting out while fishing. We arranged the return of the trolling motor to our factory in Mankato, MN. We discovered the power lead from the batteries to the trolling motor had splices after it left the factoryThe poor
splice connections caused the power interruption to the motor. We replaced the spliced wires with one continuous lead wire. The armature shaft was bent so it was replaced as well. Motor was repaired and shipped at no charge to consumer the same day it was received. Pictures of the spliced connections were sent to consumer via email, for his review. Asked consumer to try trolling motor on the water and provide feedback to determine if repair is to his satisfaction
I offered the consumer three potential options for resolving her complaint and achieving her desired solution. One of the options involved the consumer returning the damaged product to Walmart with her proof of purchase to obtain a refund. The remaining two options involves Minn Kota repairing the damaged motor or shipping a replacement directly to her, after the motor is returned to us. please see the email exchange listed below. I am waiting for a reply to my request for a proof of purchase.From: ***, Keith Sent: Friday, September 09, 2:PM To: '*** ***' Cc: '***.***@thefirstRevdex.com.org' Subject: RE: Revdex.com Complaint on Endura CDamage from Walmart Hello ***, can you please send me a scanned copy of your receipt or take a picture of it with your phone and attach it to this email showing the store, date, and the price you paid?KeithFrom: *** *** [mailto:***@att.net] Sent: Friday, September 09, 2:PM To: ***, Keith Subject: Re: Revdex.com Complaint on Endura CDamage from Walmart I don't trust you to send me another motor and Walmart said it is not their problemThat is why I contacted youI am just going to let the Revdex.com know I am not happy with your solutions and leave this as unresolvedYou have not given me any options but to loose my dollarsYou have so many conplaints about your company and I now understand why. On Friday, September 9, 12:PM, "***, Keith" wrote: Hello ***, I can understand your frustration and I apologize for the inconvenience If you desire a refund, Walmart should be able to accommodate you with the receipt. We are the manufacturer and sold the motor to Walmart. You purchased the trolling motor from Walmart so we do not have your money to accommodate you refund request If you choose to keep the motor, I can offer you two options: 1. Take to a Minn Kota Service center and they will repair under warranty at no charge to you. The closest one to you is within miles: 2. Return the motor to us, and we will ship a replacement motor back to you. Please let me know how you would like to proceed. Thank you. Keith ***Consumer & Technical Service ManagerMinnKota & Cannon*** *** ***Mankato, MN 56002O: ###-###-####Keith.***@johnsonoutdoors.com From: *** *** [mailto:***@att.net] Sent: Friday, September 09, 12:PM To: ***, Keith Subject: Re: Revdex.com Complaint on Endura CDamage from Walmart *EXTERNAL EMAIL* I did receive your call and have not resolved the issueThis could have been avoided if your rep would have exchanged out the unitI would like an exchange or my money backI prefer the money back since dealing with your company has been less than pleasant Thank you *** *** On Friday, September 9, 8:AM, "***, Keith" wrote: Hello ***, I left a voicemail for you using the phone number of ###-###-####, on 09-07-and 09-09-16, hoping to resolve the issue concerning the damage to your Endura Cyou purchased at Walmart. If you can let me know what I can do to help get your issue resolved, I can be reached at this email address or, by calling me directly at ###-###-####. If you have already resolved this issue, can you please let me know so I can respond to the Revdex.com? Below is a copy of the complaint I received. Thank you. Sincerely, Keith ***Consumer & Technical Service ManagerMinnKota & Cannon*** *** ***Mankato, MN 56002O: ###-###-####Keith.***@johnsonoutdoors.com
I am rejecting this response because: the company is blaming Walmart got their faulty products made in MexicoI don't want anymore of their faulty products and don't trust this company. I am not the first person with this issue and hopefully the next motor I buy will be with an honest company that makes products in the USI will take a loss on this so I don't have to ever deal with this company again
I left a voicemail for you using the phone number of ###-###-####, on 09-07-16 and 09-09-16, hoping to resolve the issue concerning the damage to your Endura C2 you purchased at Walmart. If you can let me know what I can do to help get your issue resolved, I can be reached at this email...
address or, by calling me directly at ###-###-####. If you have already resolved this issue, can you please let me know so I can respond to the Revdex.com? Below is a copy of the complaint I received. Thank you.Sincerely, Keith [redacted] Consumer & Technical Service Manager MinnKota & Cannon [redacted] Mankato, MN 56002 O: ###-###-#### Keith.[redacted]@johnsonoutdoors.com
Hello [redacted], I received a letter from the Minnesota Revdex.com concerning your complaint about the availability of the Talon phone app, dated 01-23-2018. We are sorry the app was not available for download at the time we launched the Talon. We experienced some delays in that process. However, the “Minn Kota Talon” app from the Google play store and the Apple App store became available on February 8, 2018. Here are the respective hyperlinks to obtain the app if you have not already downloaded them. · iOS: https://itunes.apple.com/us/developer/johnson-outdoors-inc/id775931463 · Android: https://play.google.com/store/apps/developer?id=Johnson%20Outdoors&hl=en In closing, thank you for purchasing the new BT Talons and bringing this to our attention. Please accept our apology for the delay in making the app available at the time of the product launch. We will make every effort to improve in this area as we launch more technologically advanced products to enhance your fishing experience. If you would like to discuss this matter further, I can be contacted through this email address or my direct dial number listed below. Sincerely, Keith [redacted] Consumer & Technical Service Manager MinnKota & Cannon [redacted] Mankato, MN 56002 O: ###-###-#### Keith.[redacted]@johnsonoutdoors.com
I am rejecting this response because: It does not tell the whole story. The 'splice' was done by a factory warranty center upon its. first warranty service at Dan's Southside Marine. They held the trolling motor for close to 2 months and told me that did not have staff trained in on this new motor model. I dropped this motor off for warranty repair exactly 8 days ago to Lacanns Marine. Minnkota told me they would either pick up themselves, or send a fed ex shipping label to Lacanns that day (tuesday) to bring to their headquarters. I called minnkota on friday to see how the motor repair was going. Minnkota representative then told me they had not received the item. It was still at Lacanns because Minnkota did NOT send them a label. I was told it was then sent on friday. I called Minnkota AGAIN on tuesday (yesterday) and AGAIN, they had not received the motor! So yes- they did repair on same day they got it but not before a week run around of time after I had to take a 1/2 day off of work to bring it there last monday only for it to sit there a week. This report makes it sound like the wires were the only concern when if fact, many parts were replaced AGAIN just like many have been in previous warranty visits. If it's been the 'wires' this whole time why have warranty been replacing parts some of the visits? That's the whole picture. I'm anxious to receive it and test it this coming weekend on the water.