Minnesota Energy Resources - Home Services

A technician from Minnesota Energy Resources visited the customer’s premise to service the Central Air Conditioner on Wednesday September 7th. It was recommended that the appliance be replaced due to the mode of failure. Because the customer is enrolled in the ServiceChoice Platinum II plan, the...

replacement of the air conditioner has been turned over to Minnesota Energy Resources' vendor to initiate a no charge replacement under the program. In response to the longer lead time in getting a technician on site, we are providing a free month of ServiceChoice coverage to the customer’s account. The customer has been contacted by the ServiceChoice product manager and the vendor replacing the air conditioner in an effort to ensure that the replacement of the appliance is completed efficiently. Thank you, David [redacted]ServiceChoice Product ManagerMinnesota Energy Resources Corporationoffice: ###-###-####email: DS[redacted][email protected]

The meter was stuck somewhere between 2/14/17 -3/14/17 when the meter was read. The meter was not stuck beginning 2/14/14.  Since there was still usage showing (57 ccfs) a zero use flag was not issued. After it was read again on 4/12/17 that is when the zero use was noticed. An...

investigate read was submitted on 4/24/17. Meter was exchanged on 5/4/17. Yes the customer owes on the account for amount he was billed.DEAD METER [redacted]- applied $129.26 adjustment for 188.9 therms from 2/14/17-5/4/17; 79 day period. Meter was exchanged 5/4/17. Usage was calculated based on past history, current usage and temperatures. Billed 105.2 therms from 2/14/17-3/14/17 for $72; 58.2 therms from 3/15/17-4/12/17 for $38.66 and 25.5 therms from 4/13/17-5/4/17 for $18.60. Per our tariff with the MN PUC: In Section 8.2.E.6.c, the tariff reads “When the average error cannot be determined by test because the meter is not found to register or is found to register intermittently, Company may charge for an estimated amount of gas used but in no event shall such a charge be for a period longer that one (1) year.”