Minnesota Exteriors did a excellent job with the installationHowever, I'm extremely disappointed with Marvin WindowsThere are a number of issues with the screens (everyone of them looks like there are fine line scratches in them)The Marvin Patio door has a small hole in the interior frameMarvin said this was not field replaceableSomeone from AM painting was supposed to fix it and bill it back to MN exteriorsThis has not happened yetThe screen for the patio door was wrongMN exteriors reordered itWhen it came in it didn't look right...you can see daylight on both sides of the screen when it is closedI'm not satisfied with thatMarvin sent the wrong interior for the half-moon window in the kitchen...MN exteriors reordered itIt's been nothing but delay after delayPer my contract, I was only allowed to withhold 5% of the amount dueYou can bet that when I decide to do the rest of the house, I will demand a 20% withholdingI only think this is fair
My wife and I contracted with MEI last year to repair siding on our home and to install gutters Throughout the entire process, they demonstrated very poor communication It was like pulling teeth to try to have a conversation with someone to find out information related to the project (timeline, etc) Eventually the siding was completed and it was done so to our satisfaction and to the expectation that was set forth by MEI However, the gutters were not The person who came to do our gutters seemed very rushed and ultimately did not finish the project We have several down spouts that were bolted and several that were not (the un-bolted ones fall off every time it rains) We also have two down spouts from the roof that are angled directly towards our house and not the rest of the gutter system; the result being that water is directed back towards our house and foundation My wife and I have called at least separate times to try to get this project finished, but nobody ever calls us back
The bottom line is that I would never use this company again, and I would not recommend MEI to anybody
An excellent experience from start to finish! We scheduled an appointment to have someone look at replacing all our windows and two sliders and then went to the showroom to take a look at the products MEI offered Our sales person did a great job of showing us the benefits of the different products and worked with us on our budget by value engineering a few windows to get the cost downEverything was installed in days! The installers were some of the most detailed guys I have ever seen- true craftsmen and very professionalThey even cleaned well leaving barely any dust and no trash left anywhere We've already seen savings in our electric bill and can tell a difference in the temperature of our home BEST INVESTMENT EVER! Oh, and the windows look amazing, too!
Right from the beginning Derrick was AWESOME! He stayed till 7pm so that my wife and I could pick out what we wanted put on our homeHe also had great insight from personal experience to what would work best for our home and budgetThe customer service was spot on too, keeping me well informed as to what was going on with our projectThe crew worked hard and completed the project in days!!! No mess, no fuss, problemsOur house looks SPECTACULARI was proud to have their sign in my yard and have no problem referring them to you!
Initial Business Response /* (1000, 12, 2014/10/21) */
please be advised that MEI has completed its corrective work at Mr***'s home and he has indicated his satisfaction to me via phone when I called him to inquireThe delay was the result of having to order special materials to
complete the work
The order was easy, I just needed new coil around my garage door I spoke with Chuck *** and he gave me a price right away and put the order into the systemweeks later it was done; NO PROBLEMS
MEI replaced the siding on our house and most of the windows The crews did a wonderful job The were always there early in the morning each day and worked hard until the whole project was complete The results are beautiful Thank you!
Shelly Miller
Initial Business Response /* (1000, 7, 2015/10/29) */
MEI apologizes to Customer for the issues which she describes in her complaintIn response, please be advised that it is never MEI's policy or intent to leave a job incompleteIn this case, the MEI service department doesn't have any
record of a call from Customer on 09/16/15, but perhaps it was missed during this very busy time of the yearIf that did, in fact, occur, MEI again, apologizes
MEI was last at Customer's home 08/24/to address a punch list of itemsOutside fixtures were not mentioned at this timeAll items on the punch list were correctedCustomer and MEI Service Technicians did a walk around inspection when the job was completed to ensure that all concerns were met
Specific to the outside fixtures, removal and replacement of outside lighting is a part of most siding jobs and is often completed by the siding crew, which was done in this caseWhen MEI was informed by Customer of her concerns regarding the work being done by a non-certified electrician (see attached hand-written note from Customer) MEI agreed to issue a credit for $MEI suggests that Customer arrange to have the fixture cited in the complaint re-installed, using the funds credited to herAfter re-installation of the fixture, MEI requests Customer inform MEI of the completion and MEI will repair any steel siding and caulking issues that may occur from the lights being installed
Initial Consumer Rebuttal /* (3000, 9, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MEI is correct with the fact the walk about inspection occurred on 8/24/I had a list and the inspector occurred with most items on it, in addition to the ones that he discovered himselfNo problems there at allHowever, the lights came up during the inspection: I had asked if he would be checking those as wellHe mentioned they were not on his list to review/inspectThen I said, "Why am I paying the $for electrical work"? Thus,this is where my note came in
At the time of the inspection, the lights appeared to be fineI am not a subject matter expert on them; however, it was not until 9/16/15, that I noticed one of them was hanging at an odd angleUpon closer inspection, just by touching the trim behind the light, it was not securely fastened to the garage as the other lights were(This one of those instances, over time, it starting to hang weird; it would have not shown up doing the inspection just by looking at it as it appears all of the lights were securely fastened.) Therefore, I called MEI that very same dayI do remember very distinctly waiting for the voice mail to kick in before I left the messageIt is not uncommon for MEI not to return their customers' calls expediouslyI have talked to the sales rep about this matterGranted, everyone knows it is a busy season, then hire seasonal administrative folks/do internships, etcHowever, having to repeatedly call them gets to be tiresomeI have been patient in waiting for different folks to call me back and when not called back in 2-days, then I called the repAt any rate, I decided to go the Revdex.com route this time because at this time (10/21), the light fixture is really ready to fall off
After spending a total of $57,between two houses ($23,on house #and $34,on house # 2) for new windows, steel siding, new roofing, fascia, and soffit, I would think they would be more than accommodating in fixing this problem for a "repeat" customerIn conclusion, I never had any issues with their work on house # and because of that, I went to them again
So, now MEI wants me to foot the bill for this problem? It clearly doesn't make sense, because of the "savings" that I made by not paying for electrical work? Really? When I asked the installer when was the electrician coming out to install the lights, he informed me he was instructed by MEI to put up the lightsReally? That is totally dishonest when MEI billed me for the electrical work in the second invoice (I was appalled) when the installer (who is not a licensed electrician) did the workAnd now MEI wants me to foot the bill to have an electrician come out? REALLY? Then they either should have done it right in the first place: the contract was written up to have an electrician come out and put up the lights; thus, MEI breached the contract by having the installer put up the lights and billed me for the "electrical work"? REALLY??
Final Business Response /* (4000, 12, 2015/11/16) */
***, Ms*** and I initially spoke Friday morning to determine how MEI could satisfy her request for the correction of the "hanging light fixture"MEI was able to accommodate her schedule Friday and have a service technician stop at her home that afternoon to re-install the light fixtureThe MEI service technician also inspected a problem she mentioned to me regarding a leaking windowThe service technician determined that the window needs a partI followed up with Ms*** after the service technician had been to her home and she is satisfied with the results of his workAt this writing, MEI is scheduled to be back to Ms***'s home Tuesday, 11/to install the window part
Ms*** and I also discussed her request for a certified electrician and she stated that she was satisfied with the condition of her lights and she does not want an electrician at this time
Ms*** and I ended our conversation amicablyI offered my apologies to Ms*** for the inconvenience caused her by MEI in addressing her concerns and she graciously acceptedPlease note that Ms*** is copied hereto
Final Consumer Response /* (2000, 14, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
***,
Today, November 24, 2015, a service technician came out and installed the drip cup above the half round window and did some caulkingI was not home at the time the work was done, but was left with a service tag on the front door
Since we wont' be getting any rain until next year, I will have to wait until then to ensure the water is no longer coming into the window
As far as the light fixture situation is concerned, that matter is resolvedIt is now fastened securely and I don't have to worry about it falling off!
Bob *** was gracious enough to step in and it went smoothly when he took over
I consider the complaint resolved
Thank you for your time and patience
Regards,
*** ***
From beginning to end the experience with Minnesota Exteriors was wonderful. My sales person did not pressure me into buying anything, he explained my options and worked within my budget. The installers were professional and did a nice job of cleaning up. After the install Joe was very thorough with inspecting each window to ensure it was operating correctly. There were a few items that didn't quite meet his approval, those items have been ordered and will be installed/replaces once they arrive. All in all very satisfied!! I will be referring Minnesota Exteriors to anyone needing windows and/or siding. Thank you!!!!!
Initial Business Response /* (1000, 6, 2014/07/31) */
As advertised in ShopWise Magazine, Minnesota Exteriors offers a "Free $25 Restaurant Gift Card" (not a VISA gift card as the consumer has referenced in his complaint). The ad instructs to "Just mention this ad when setting your...
appointment and we'll bring the card when we come out". Regretfully, the Sales Representative forgot the gift card at the time of the appointment, June 26, 2014. The Sales Representative called the consumer and left a message that he would mail it, but then afterwards decided to drop it off personally, which he attempted to do on Wednesday, July 23, 2014. Nobody answered the door, so he left the gift card inside the front door, rubber-banded to the handle. In the meantime, the consumer filed a complaint with the Revdex.com. Soon thereafter, the consumer found the gift card, which he confirmed to the Sales Representative during a follow-up phone call July 29, 2014.
Minnesota Exteriors makes every effort to ensure that its Sales Representatives have a sufficient supply of restaurant gift cards available for those prospects who qualify. Minnesota Exteriors apologizes for any inconvenience caused to the consumer in this case.
Minnesota Exteriors takes seriously the claim of false advertising as alleged by the consumer and hopes that Revdex.com will find our explanation of events satisfactory and will close this complaint based on the resolution that has been reached since its filing.
Sincerely,
[redacted]
MEI Division Manager
Initial Business Response /* (1000, 5, 2015/08/17) */
On, Friday, August 14, 2015, I spoke to with MEI's customer and apologized for MEI's failure to respond in a timely manner. I personally was responsible for dropping the ball in this regard and explained that to him. He graciously...
accepted my apology.
During our conversation, we agreed that there was miscommunication and misunderstanding on both of our parts pertaining to the specific LP product ordered and installed. Accepting that, we reached agreement on a settlement. MEI agreed to a one-time invoice adjustment and he agreed to accept the LP product already installed on his home.
Bob [redacted]
MEI Division Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On Friday, August 14,2015 I received a telephone call from Minnesota Exteriors. After some discussion it was apparent there was miscommunication on both sides. The manager proposed an adjustment to the job invoice if I would accept the installed siding. I thought the offer was reasonable and accepted the invoice adjustment.
[redacted], please see the email below from Peter [redacted] of [redacted] Windows. I requested his input to Mr. [redacted]'s complaint since he personally visited the site with [redacted] service personnel and Minnesota Exteriors, Inc. (MEI) service personnel. Mr. [redacted]'s synopsis accurately reflects the...
results of that visit.
Mr. [redacted]'s assertion that MEI sold a window brand it doesn't carry is incorrect on the surface. [redacted] personnel would not have supported MEI during this visit if it were not an approved seller of its products. As I know you are aware, MEI sells several window products; [redacted] is one of them.
During the visit, the installation was deemed to be professional and in accordance with [redacted] standards and industry practice. In fact, Mr. [redacted] stated to MEI personnel that he had no problem with the installation.
[redacted], I am at a loss in this case. MEI sold and installed the windows Mr. [redacted] selected. The windows were inspected by the manufacturer and found to be without failure and the installation is proper. He is unaccepting of the explanation offered by Mr. [redacted] and MEI service personnel that humidity in his home leads to the condensation, which is the cause of the "leaks" he cites.
I have several issues with [redacted]'s statement to the Revdex.com.
First, (2) replacement screens were ordered for replacement on Oct 23, 2015, and shipped to MEI on Nov.13, 2015. They were sent in the wrong color so they were re-ordered and were then shipped complete to MEI on January 29, 2016. (The original screens sent with the window unit had been damaged during transport.)
Next, [redacted] claims that the windows leak. [redacted]'s & MEI's contention is that there is a condensation issue unrelated to our manufacture and your installation.
Then, during our meeting at [redacted]'s home in January, 2016, there was NEVER any comment by MEI representatives or [redacted] employees that the "installation was bad". In fact, I commented that, based on the window that we were focused on, at that time, that the installation appeared to be normal and acceptable.
Finally, at NO TIME did any of [redacted]'s Service Department on hand at the site meeting, nor myself, ever say or imply that the problem's [redacted] was experiencing was the fault of MEI. All party's on hand for the on-site meeting were in full agreement that the bulk of [redacted]'s issues were indoor humidity/lifestyle related.
Please feel free to contact us if you require any additional information.
CALL OR E-MAIL W/ANY QUESTIONS.
THX!
Peter [redacted]
[redacted] Window & Door
I've worked as a structural engineer for 40+ years and am licensed as a Professional Engineer in MN and FL. When I needed new siding on my house, after searching many sources for the best value of siding and the most qualified contractors, I chose MEI for my project. MEI is a distributor for the highest rated siding materials on the market, has very experienced installers, and provides a single source warranty for both labor and materials. I was thoroughly impressed with the quality of the work and professionalism of the personnel. From the first meeting with Bob Guzzo, who provided a very reasonable quote, to the daily interactions with the crew of installers (Michael, Vadim, Vasiliy and Andrej), my experience was excellent. The siding looks great and the installers offered many suggestions to improve the installation quality without increasing the cost. I have worked with many contractors and would rate MEI among the top. I'd have no hesitation recommending MEI to anyone.
Steve [redacted] and all of the Minnesota Exterior employee were a true pleasure to work with. They were always on time and professional and I know that we received good value for our money. Special thanks go to the roofing crew: they worked extremely hard and right up to sunset to complete the job!
Very positive experience from my call to have an estimate for my gutter replacement project to the final installation once I decided that MEI would be the company I would use for the project. Regardless of the size of the project they appreciate the business and want feedback / customer service oriented company.
The estimate and follow up by Chuck was very thorough and complete. The scheduling and communication was great. The crew that did the work was very professional, thorough and very good to work with. They did a great job. Thanks.
16 years ago, I had MEI install windows and siding on my house. Because they look as good today as they did then, I went back to them when I wanted a new steel entry door and storm door installed.
They had the style and quality I wanted and the installation was completed to perfection. No surprise, he was the same installer that worked on my previous project. I would not hesitate to have MEI do any future projects if the need arises.
Minnesota Exteriors did a excellent job with the installationHowever, I'm extremely disappointed with Marvin WindowsThere are a number of issues with the screens (everyone of them looks like there are fine line scratches in them)The Marvin Patio door has a small hole in the interior frameMarvin said this was not field replaceableSomeone from AM painting was supposed to fix it and bill it back to MN exteriorsThis has not happened yetThe screen for the patio door was wrongMN exteriors reordered itWhen it came in it didn't look right...you can see daylight on both sides of the screen when it is closedI'm not satisfied with thatMarvin sent the wrong interior for the half-moon window in the kitchen...MN exteriors reordered itIt's been nothing but delay after delayPer my contract, I was only allowed to withhold 5% of the amount dueYou can bet that when I decide to do the rest of the house, I will demand a 20% withholdingI only think this is fair
Would highly recommend Minnesota Exteriors Wonderful to work with and our new windows are awesome!!
Professional and polite...on time and left no mess...explained pricing and window options...just a nice company to do business with
My wife and I contracted with MEI last year to repair siding on our home and to install gutters Throughout the entire process, they demonstrated very poor communication It was like pulling teeth to try to have a conversation with someone to find out information related to the project (timeline, etc) Eventually the siding was completed and it was done so to our satisfaction and to the expectation that was set forth by MEI However, the gutters were not The person who came to do our gutters seemed very rushed and ultimately did not finish the project We have several down spouts that were bolted and several that were not (the un-bolted ones fall off every time it rains) We also have two down spouts from the roof that are angled directly towards our house and not the rest of the gutter system; the result being that water is directed back towards our house and foundation My wife and I have called at least separate times to try to get this project finished, but nobody ever calls us back
The bottom line is that I would never use this company again, and I would not recommend MEI to anybody
An excellent experience from start to finish! We scheduled an appointment to have someone look at replacing all our windows and two sliders and then went to the showroom to take a look at the products MEI offered Our sales person did a great job of showing us the benefits of the different products and worked with us on our budget by value engineering a few windows to get the cost downEverything was installed in days! The installers were some of the most detailed guys I have ever seen- true craftsmen and very professionalThey even cleaned well leaving barely any dust and no trash left anywhere We've already seen savings in our electric bill and can tell a difference in the temperature of our home BEST INVESTMENT EVER! Oh, and the windows look amazing, too!
Right from the beginning Derrick was AWESOME! He stayed till 7pm so that my wife and I could pick out what we wanted put on our homeHe also had great insight from personal experience to what would work best for our home and budgetThe customer service was spot on too, keeping me well informed as to what was going on with our projectThe crew worked hard and completed the project in days!!! No mess, no fuss, problemsOur house looks SPECTACULARI was proud to have their sign in my yard and have no problem referring them to you!
Initial Business Response /* (1000, 12, 2014/10/21) */
please be advised that MEI has completed its corrective work at Mr***'s home and he has indicated his satisfaction to me via phone when I called him to inquireThe delay was the result of having to order special materials to
complete the work
The order was easy, I just needed new coil around my garage door I spoke with Chuck *** and he gave me a price right away and put the order into the systemweeks later it was done; NO PROBLEMS
MEI replaced the siding on our house and most of the windows The crews did a wonderful job The were always there early in the morning each day and worked hard until the whole project was complete The results are beautiful Thank you!
Shelly Miller
Initial Business Response /* (1000, 7, 2015/10/29) */
MEI apologizes to Customer for the issues which she describes in her complaintIn response, please be advised that it is never MEI's policy or intent to leave a job incompleteIn this case, the MEI service department doesn't have any
record of a call from Customer on 09/16/15, but perhaps it was missed during this very busy time of the yearIf that did, in fact, occur, MEI again, apologizes
MEI was last at Customer's home 08/24/to address a punch list of itemsOutside fixtures were not mentioned at this timeAll items on the punch list were correctedCustomer and MEI Service Technicians did a walk around inspection when the job was completed to ensure that all concerns were met
Specific to the outside fixtures, removal and replacement of outside lighting is a part of most siding jobs and is often completed by the siding crew, which was done in this caseWhen MEI was informed by Customer of her concerns regarding the work being done by a non-certified electrician (see attached hand-written note from Customer) MEI agreed to issue a credit for $MEI suggests that Customer arrange to have the fixture cited in the complaint re-installed, using the funds credited to herAfter re-installation of the fixture, MEI requests Customer inform MEI of the completion and MEI will repair any steel siding and caulking issues that may occur from the lights being installed
Initial Consumer Rebuttal /* (3000, 9, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MEI is correct with the fact the walk about inspection occurred on 8/24/I had a list and the inspector occurred with most items on it, in addition to the ones that he discovered himselfNo problems there at allHowever, the lights came up during the inspection: I had asked if he would be checking those as wellHe mentioned they were not on his list to review/inspectThen I said, "Why am I paying the $for electrical work"? Thus,this is where my note came in
At the time of the inspection, the lights appeared to be fineI am not a subject matter expert on them; however, it was not until 9/16/15, that I noticed one of them was hanging at an odd angleUpon closer inspection, just by touching the trim behind the light, it was not securely fastened to the garage as the other lights were(This one of those instances, over time, it starting to hang weird; it would have not shown up doing the inspection just by looking at it as it appears all of the lights were securely fastened.) Therefore, I called MEI that very same dayI do remember very distinctly waiting for the voice mail to kick in before I left the messageIt is not uncommon for MEI not to return their customers' calls expediouslyI have talked to the sales rep about this matterGranted, everyone knows it is a busy season, then hire seasonal administrative folks/do internships, etcHowever, having to repeatedly call them gets to be tiresomeI have been patient in waiting for different folks to call me back and when not called back in 2-days, then I called the repAt any rate, I decided to go the Revdex.com route this time because at this time (10/21), the light fixture is really ready to fall off
After spending a total of $57,between two houses ($23,on house #and $34,on house # 2) for new windows, steel siding, new roofing, fascia, and soffit, I would think they would be more than accommodating in fixing this problem for a "repeat" customerIn conclusion, I never had any issues with their work on house # and because of that, I went to them again
So, now MEI wants me to foot the bill for this problem? It clearly doesn't make sense, because of the "savings" that I made by not paying for electrical work? Really? When I asked the installer when was the electrician coming out to install the lights, he informed me he was instructed by MEI to put up the lightsReally? That is totally dishonest when MEI billed me for the electrical work in the second invoice (I was appalled) when the installer (who is not a licensed electrician) did the workAnd now MEI wants me to foot the bill to have an electrician come out? REALLY? Then they either should have done it right in the first place: the contract was written up to have an electrician come out and put up the lights; thus, MEI breached the contract by having the installer put up the lights and billed me for the "electrical work"? REALLY??
Final Business Response /* (4000, 12, 2015/11/16) */
***, Ms*** and I initially spoke Friday morning to determine how MEI could satisfy her request for the correction of the "hanging light fixture"MEI was able to accommodate her schedule Friday and have a service technician stop at her home that afternoon to re-install the light fixtureThe MEI service technician also inspected a problem she mentioned to me regarding a leaking windowThe service technician determined that the window needs a partI followed up with Ms*** after the service technician had been to her home and she is satisfied with the results of his workAt this writing, MEI is scheduled to be back to Ms***'s home Tuesday, 11/to install the window part
Ms*** and I also discussed her request for a certified electrician and she stated that she was satisfied with the condition of her lights and she does not want an electrician at this time
Ms*** and I ended our conversation amicablyI offered my apologies to Ms*** for the inconvenience caused her by MEI in addressing her concerns and she graciously acceptedPlease note that Ms*** is copied hereto
Final Consumer Response /* (2000, 14, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
***,
Today, November 24, 2015, a service technician came out and installed the drip cup above the half round window and did some caulkingI was not home at the time the work was done, but was left with a service tag on the front door
Since we wont' be getting any rain until next year, I will have to wait until then to ensure the water is no longer coming into the window
As far as the light fixture situation is concerned, that matter is resolvedIt is now fastened securely and I don't have to worry about it falling off!
Bob *** was gracious enough to step in and it went smoothly when he took over
I consider the complaint resolved
Thank you for your time and patience
Regards,
*** ***
From beginning to end the experience with Minnesota Exteriors was wonderful. My sales person did not pressure me into buying anything, he explained my options and worked within my budget. The installers were professional and did a nice job of cleaning up. After the install Joe was very thorough with inspecting each window to ensure it was operating correctly. There were a few items that didn't quite meet his approval, those items have been ordered and will be installed/replaces once they arrive. All in all very satisfied!! I will be referring Minnesota Exteriors to anyone needing windows and/or siding. Thank you!!!!!
Initial Business Response /* (1000, 6, 2014/07/31) */
As advertised in ShopWise Magazine, Minnesota Exteriors offers a "Free $25 Restaurant Gift Card" (not a VISA gift card as the consumer has referenced in his complaint). The ad instructs to "Just mention this ad when setting your...
appointment and we'll bring the card when we come out". Regretfully, the Sales Representative forgot the gift card at the time of the appointment, June 26, 2014. The Sales Representative called the consumer and left a message that he would mail it, but then afterwards decided to drop it off personally, which he attempted to do on Wednesday, July 23, 2014. Nobody answered the door, so he left the gift card inside the front door, rubber-banded to the handle. In the meantime, the consumer filed a complaint with the Revdex.com. Soon thereafter, the consumer found the gift card, which he confirmed to the Sales Representative during a follow-up phone call July 29, 2014.
Minnesota Exteriors makes every effort to ensure that its Sales Representatives have a sufficient supply of restaurant gift cards available for those prospects who qualify. Minnesota Exteriors apologizes for any inconvenience caused to the consumer in this case.
Minnesota Exteriors takes seriously the claim of false advertising as alleged by the consumer and hopes that Revdex.com will find our explanation of events satisfactory and will close this complaint based on the resolution that has been reached since its filing.
Sincerely,
[redacted]
MEI Division Manager
Initial Business Response /* (1000, 5, 2015/08/17) */
On, Friday, August 14, 2015, I spoke to with MEI's customer and apologized for MEI's failure to respond in a timely manner. I personally was responsible for dropping the ball in this regard and explained that to him. He graciously...
accepted my apology.
During our conversation, we agreed that there was miscommunication and misunderstanding on both of our parts pertaining to the specific LP product ordered and installed. Accepting that, we reached agreement on a settlement. MEI agreed to a one-time invoice adjustment and he agreed to accept the LP product already installed on his home.
Bob [redacted]
MEI Division Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On Friday, August 14,2015 I received a telephone call from Minnesota Exteriors. After some discussion it was apparent there was miscommunication on both sides. The manager proposed an adjustment to the job invoice if I would accept the installed siding. I thought the offer was reasonable and accepted the invoice adjustment.
[redacted], please see the email below from Peter [redacted] of [redacted] Windows. I requested his input to Mr. [redacted]'s complaint since he personally visited the site with [redacted] service personnel and Minnesota Exteriors, Inc. (MEI) service personnel. Mr. [redacted]'s synopsis accurately reflects the...
results of that visit.
Mr. [redacted]'s assertion that MEI sold a window brand it doesn't carry is incorrect on the surface. [redacted] personnel would not have supported MEI during this visit if it were not an approved seller of its products. As I know you are aware, MEI sells several window products; [redacted] is one of them.
During the visit, the installation was deemed to be professional and in accordance with [redacted] standards and industry practice. In fact, Mr. [redacted] stated to MEI personnel that he had no problem with the installation.
[redacted], I am at a loss in this case. MEI sold and installed the windows Mr. [redacted] selected. The windows were inspected by the manufacturer and found to be without failure and the installation is proper. He is unaccepting of the explanation offered by Mr. [redacted] and MEI service personnel that humidity in his home leads to the condensation, which is the cause of the "leaks" he cites.
I have several issues with [redacted]'s statement to the Revdex.com.
First, (2) replacement screens were ordered for replacement on Oct 23, 2015, and shipped to MEI on Nov.13, 2015. They were sent in the wrong color so they were re-ordered and were then shipped complete to MEI on January 29, 2016. (The original screens sent with the window unit had been damaged during transport.)
Next, [redacted] claims that the windows leak. [redacted]'s & MEI's contention is that there is a condensation issue unrelated to our manufacture and your installation.
Then, during our meeting at [redacted]'s home in January, 2016, there was NEVER any comment by MEI representatives or [redacted] employees that the "installation was bad". In fact, I commented that, based on the window that we were focused on, at that time, that the installation appeared to be normal and acceptable.
Finally, at NO TIME did any of [redacted]'s Service Department on hand at the site meeting, nor myself, ever say or imply that the problem's [redacted] was experiencing was the fault of MEI. All party's on hand for the on-site meeting were in full agreement that the bulk of [redacted]'s issues were indoor humidity/lifestyle related.
Please feel free to contact us if you require any additional information.
CALL OR E-MAIL W/ANY QUESTIONS.
THX!
Peter [redacted]
[redacted] Window & Door
I've worked as a structural engineer for 40+ years and am licensed as a Professional Engineer in MN and FL. When I needed new siding on my house, after searching many sources for the best value of siding and the most qualified contractors, I chose MEI for my project. MEI is a distributor for the highest rated siding materials on the market, has very experienced installers, and provides a single source warranty for both labor and materials. I was thoroughly impressed with the quality of the work and professionalism of the personnel. From the first meeting with Bob Guzzo, who provided a very reasonable quote, to the daily interactions with the crew of installers (Michael, Vadim, Vasiliy and Andrej), my experience was excellent. The siding looks great and the installers offered many suggestions to improve the installation quality without increasing the cost. I have worked with many contractors and would rate MEI among the top. I'd have no hesitation recommending MEI to anyone.
Steve [redacted] and all of the Minnesota Exterior employee were a true pleasure to work with. They were always on time and professional and I know that we received good value for our money. Special thanks go to the roofing crew: they worked extremely hard and right up to sunset to complete the job!
Very positive experience from my call to have an estimate for my gutter replacement project to the final installation once I decided that MEI would be the company I would use for the project. Regardless of the size of the project they appreciate the business and want feedback / customer service oriented company.
Very good experience, result was everything I expected, terrific workmanship.
The estimate and follow up by Chuck was very thorough and complete. The scheduling and communication was great. The crew that did the work was very professional, thorough and very good to work with. They did a great job. Thanks.
16 years ago, I had MEI install windows and siding on my house. Because they look as good today as they did then, I went back to them when I wanted a new steel entry door and storm door installed.
They had the style and quality I wanted and the installation was completed to perfection. No surprise, he was the same installer that worked on my previous project. I would not hesitate to have MEI do any future projects if the need arises.