Minnesota Eye Consultants, P.A.

After review the complaint, we will be resolving the issue by refunding the customer her $deductible & $for services performed, for a total of $Tell us why here

Per our phone conversation, the Revdex.com settled the following complaint with Burkholders HVAC for us, but we still have not received the $settled upon.Could you please look into this for me?Thank you,*** ***

Initial Business Response /* (1000, 8, 2015/06/04) */
Response letter regarding Case# ***
We are in receipt of the above noted complaint notification regarding our
patientOur patients are valued so thank you for making us aware of the
situationWe have been in contact with the patient
regarding this matter
The patient is satisfied with the resolution
Initial Consumer Rebuttal /* (2000, 10, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been in contact with Minnesota Eye Consultants and it appears that they are making a good faith effort to make the situation rightI will eventually have another eye correction surgery in the future that will be free of chargeI was also fitted for new contacts and given contacts at no cost to me until another surgery date can be scheduledI feel like my concerns have been adequately addressed

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I called & spoke with [redacted] 11-17-16 around  3:30 P.M. He was inquiring why our technician never showed up at his property. I informed him that his wife had called in a service order for no heat. She was not sure if it was 1 of her 2 geo thermal units or the gas boiler. She...

stated that we needed to call a 1/2hr before going so someone could meet us @ the property. We called the number provided to us @ 12:30 p.m. There was no answer, so we left a message stating to please call us back so we could send our tech to the property. We received no call back. We called again @ 1:00 p.m. and left another message stating that if we did not hear back from them that we would not send the tech to the property. [redacted] called @ 3:30 & wanted to know why the tech never showed up @ his property. I explained that we never heard back from anyone in regards to meeting our technician. I told him that I would send a tech to his property now if that was alright. He wanted to know if we were also going to do the maintenance of his equipment. I explained to him that to perform the maintenance on his equipment. we would need 3 1/2 to 4 hours. I offered to schedule it with him & he stated he had already scheduled the order for mid January. I told him I would look into trying to schedule it for an earlier date. [redacted] then stated he wanted to cancel his contracts & be reimbursed for the cost. I explained that the contracts were not refundable. I again asked [redacted] if he wanted me to send a tech out to his property for his no heat situation & he stated no. Although Burkholder's feel we have fulfilled our contract obligation to [redacted], we will cancel his service contracts & reimburse him the $518.00 cost for his contracts.

October 20, 2017To whom it may concern:After reviewing invoices from the work performed on the heating system at the home of [redacted], I found that the service calls have not been excessive for a boiler that did not have annual maintenance done. Many of the breakdown issues were from lack of...

maintenance - issues that could have been caught before they turned into service calls. There are over a hundred of these boilers around the Lehigh Valley with little or no problems and are saving many people money on their gas bills.The note 2/17/2012 mentions a comment that the quiet side units are literally melting off the wall. I have no knowledge of this ever occurring. We perform maintenance on 50 or more of these systems. Many of which were installed by other companies.The note on 7/26/2013 regarding the factory rep showing up at the house saying the boiler could possibly be re-piped was rechecked with tech support in Carlisle and the enclosed diagram is what was sent to us proving that the boiler was piped correctly for maximum efficiency.The note on 11/24/2014 mentions a recall. The recall was for older models that did not have the overheat sensor and were mounted on a combustible wall. Neither was a problem on this installation.The note on 9/7/2015 mentions a water leak from exhaust and intake pipes. We explained that we would need to get to the basement wall to seal the leak - the customer would need to make the area accessible for us to perform this task.On 3/7/2017 the customer requested I prepare a proposal to replace their boiler with alternative manufactures for an extremely low cost. The first system I suggested was [redacted]. The manufacturer agreed to work with us and we proposed a price of $4,000. The gas company also agreed to send the customer a check for $1,800.On 3/8/2017 The customer contacted our office saying he was willing to pay $2,000 for a new system.On 8/24/2017 the customer requested another proposal to replace their boiler. [redacted] was unable to help due to production issues. I priced a Lochivar 95% efficient boiler for $6,900 minus the customer discount bringing the price to $5,900. Please note this boiler is more expensive then the [redacted] I suggested months earlier. The gas company still agreed to send the customer a check for $1,800.Based on the estimates the customer acquired from other companies, we were offering him less than half the cost for a new boiler.The original contract for the installation signed on 8/23/2010 showed our warranty as one-year parts and labor. The manufacturer's warranty was for 3 years parts. We went above and beyond to satisfy the customer by absorbing the costs from out of warranty parts and most of the labor.We install boilers that are offered to us to sell from our suppliers that show great support and customer service. With technology constantly changing this manufacturer stopped selling boilers in the United States. However, parts are still available.Below is a time line indicating the date, invoice number, and a detailed explanation of what work was performed.8/19/2010 - I proposed a wall hung gas fired boiler manufactured by [redacted] as a replacement for their existing oil-fired boiler to reduce energy bills in their home. We have installed [redacted] boilers since 2007 as a replacement for many old inefficient boilers. The supply houses provided support and training for the brand.8/23/2010 - We received the contract to furnish and install the new boiler and remove the old boiler and fuel tank.9/16/2010 - We finished the installation and received payment for $6,800.2/7/2012 - Invoice # [redacted] $85.00 A service call was placed with an A-3 alarm reset. We did not find any other problems with the system.2/15/2012 - Invoice # [redacted] A service call was placed for an A-2 alarm. The fan motor was burned out and shorted-out circuit board. The factory was contacted and parts were ordered. They suggested the home may have received an electrical surge because motors do not just burn out.2/17/2012 - Invoice #[redacted] The service tech returned and replaced parts. The system was up and running. Our technician suggested the customer purchase a maintenance plan for the system.8/22/2013 - Invoice #[redacted] A service call was placed for water leaking on seam of the upper heat exchanger and a bad expansion tank.8/30/2013 - Invoice #[redacted] The exchange was sealed and we were waiting on the expansion tank because it was backordered.9/5/2013 - Invoice #[redacted] A service call was placed for an AA alarm. We contacted the factory and a new boiler was sent. The factory requested that the old boiler be returned.10/11/2013 - Invoice #[redacted] $365.20 We replaced the boiler and it was up and running. The fee we charged was for labor (2 technicians) and part.10/12/2013 - Invoice #[redacted] Returned for water leak - replaced two gaskets.10/14/2013 - Invoice #[redacted] Returned for water leak - replaces pressure gauge1/7/2014 - Invoice #[redacted] A service call was made for short cycling of unit - reset dip switch.2/20/2015 - Invoice $151.00 A service called was place for an A-6 alarm low incoming gas pressure cleaned spark electrodes. The fee was a diagnostic charge.2/27/2017 - Invoice #[redacted] $95.00 A service call placed for an A-3 alarm latent heat exchanger seam leak. We suggest they should have annual maintenance. The fee was a diagnostic charge.8/31/2017 - Invoice #[redacted] $95.00 A service call was placed on the system for an alarm indicating no hot water. Our technician recommended the customer have maintenance performed on the system. The customer agreed and purchased a maintenance agreement. The $95.00 fee was a diagnostic charge.In conclusion, the first maintenance performed on the system was on 8/31/2017, seven years after it was installed. All other calls we received from the customer were for repairs. Annual maintenance is necessary to keep the system up and running to its maximum efficiency and allows us to catch potential issues before they turn into major repairs. Also, many manufactures require systems to have annual maintenance to keep the warranty valid. On two occasions prior to the first maintenance on the system in August 2017 our technicians recommended that the system needed maintenance.We feel that the pricing we offered to the customer to replace the boiler is incredibly reasonable in comparison to the cost other contractors proposed.Sincerely,Dave WVice President