Minnesota Florist

Horrible and rude service Bait and switch I ordered an arrangement from their website What they sent out looked nothing like the photo (had substantially less flowers) When I called to complain, they were rude and tried to convince me that the arrangement in the photo was very small and I would not be happy with it, so they substituted the arrangement with something else They fought with me on the phone and then hung up on me

Horrible and rude service. Bait and switch. I ordered an arrangement from their website. What they sent out looked nothing like the photo (had substantially less flowers). When I called to complain, they were rude and tried to convince me that the arrangement in the photo was very small and I would not be happy with it, so they substituted the arrangement with something else. They fought with me on the phone and then hung up on me.

Review: On Thursday, March 21, 2013, I contacted Minnesota Florist located at [redacted], and placed a phone order for a Peace Lily which is described on their Website as “Simply Elegant Spathiphyllum-Large [redacted] $94.95”. The total cost plus $10.00 delivery fee was $110.64. The Plant was to be delivered to [redacted], which is 17 minutes/6.49 miles from the florist. I was told the plant would be delivered on Friday, March 22, 2013. The plant was a sympathy gesture from my Mother to her Cousin whose husband had suddenly died. The plant was not delivered.

On Saturday, March 23, 2013, my Mother called to inquire about the delivery and was told the plant would be delivered on Monday. It was not delivered.

On Wednesday, March 27, 2013, my Mother called again and was told the plant was on the delivery truck to be delivered that day. It was not delivered.

On Thursday, March 28, 2013, approximately 3:30pm, I called the florist and asked to speak to the owner [redacted]. She said the plant was too heavy for her daughter to carry and her son-in-law was out sick. I asked why wasn’t I called and advised the plant would not be delivered. She then stated she wasn’t going to have her daughter deliver that heavy plant. I again asked why wasn’t I called and told she could not fulfill my order. I told her it had been a week and the plant had not been delivered and I requested for the plant to be delivered and a refund. [redacted] refused to deliver the plant and again said she was not going to have her daughter carry that heavy plant. She then said I can wait till it gets delivered or get a refund but she wasn’t delivering the plant and refunding my money. I told her I was going to report her to the Revdex.com, and she stated she don’t care who I report her to. I requested a refund. She agreed to refund my full amount.

I did not trust her logic or behavior so I went to her shop with the [redacted] card I used and requested my refund and a refund receipt. [redacted] refused to give me a refund because she claimed she did not receive a payment from me. I explained that she charged my [redacted] debit account the same day I placed the order. She again stated she was not refunding my money because she never got paid. She then told me I would have to bring her my bank statement and show her she got paid ([redacted] did not claim not getting paid when we talked on the phone), so I pulled my debt account up on my Windows Smart Phone and showed her the $110.64 withdrawal with her business name (Minnesota Florist) dated March 22, 2013. She then said she had to call her [redacted] company to verify. I waited while she called. She turned her back and was speaking very low on the phone. All I could hear [redacted] say was something about $30.00. [redacted] then turned to me and stated that the [redacted] representative said the refund was done earlier that day and she then told me I did not talk to her. I told [redacted] yes I did talk directly to her. I asked [redacted] could I speak to the [redacted] representative she had on the phone because at this point I could not trust anything [redacted] said. I introduced myself to the representative and asked her to verify that [redacted] had requested my refund. She verified the refund. I then asked what time was the refund requested and the representative said 5:35pm, It was then approximately 5:40pm. I left her shop with the belief that my money would be refunded.

After not receiving my refund by Monday, April 1, 2013, I contacted the my Credit Union and explained the situation and requested information on how to submit a [redacted] card fraud report. To protect my account I had to cancel my [redacted] debt account to assure [redacted] could no longer access my account information and transfer money out the account to another account. This has been an absolute nightmare. To date Wednesday, April 4, 2013, I have not received my refund on my [redacted] debit card.Desired Settlement: Refund my $110.64 to my [redacted] Debit Account immediately.

Review: I walked into the florist on Monday morning (4/22/13) to place an order for a wrist corsage to be picked up on Thursday at 2pm (4/25/13). I prepaid for this service $37.50 by credit card. This seemed to be a simple task for an establishment who claims to have been in the business for over 40 years. I was tied up on Thursday afternoon and did not go Thursday afternoon to pick up the corsage. Instead, I went in on Friday morning (4/26/13) at 9:30am. None of the workers in there wanted to acknowledge the fact that I was there. I was the only customer in the shop at this time. I finally had to interrupt one of them and tell her that I was there to pick up a corsage. The gentleman “working” in there acted as if he was looking through some paperwork. He and the others decided to continue doing what they were doing when I first walked in there. This annoyed me as no one stated what the issue was (if there was one). Needless to say, the corsage was not ready. The older woman stated that she needed more time and that the corsage was made but the flowers inside of it died. This obviously did not make any sense. In frustration, I asked how much time she needed. Her reply was one hour. I came back at 11am the same day and it still was not ready. I told her that this was unacceptable and unfair. She mumbled something under breath and hastily put together a corsage that was not worth the flowers used. I was not pleased and asked for a refund. She stated that there were no refunds but no sign posted in the shop nor on the website stated this. I had placed the order 4 days ahead of schedule. This should have been a simple feat for an establishment claiming to have been in business for over 40 years.Desired Settlement: I will like to receive a refund of $37.50 back on my [redacted].

Consumer

Response:

Complete address is needed:

Review: PLEASE DO NOT PATRONIZE THIS MERCHANT (MINNESOTA FLORIST) IN WASHINGTON, DC. On Thursday, May 2, 2013, I contacted Minnesota Florist to place a flower order for my dad's funeral that was being held on that Saturday, May 4th. When I placed the order with the florist (**. [redacted]), I provided him with the type of flowers that I wanted, the purpose for the flowers (which an additional cost was charged), and the details of my dad's funeral to include: church name/address, date/time, etc. The flowers were ordered using my credit card and totaled $312.05. It was not until after my dad's funeral was over and the funeral home director was putting my dad's casket into the car that I was informed by two church clergy's that the flowers had just arrived. One of the reasons for being charged the additional cost for one of the flowers sprays was to cover up the hardware on my dad's casket and this information was already specified to the florist (**. [redacted]) when the order was being placed). Needless to say this did not happen. It was not until we had arrived at the burial site and the funeral home director was off loading the flowers. This was the very first time that my family and I saw the flowers that had been ordered. When I made the initial contact to Minnesota Florist on May 4th and requested to speak with the manager to resolve this matter because of the late delivery of the flowers, I was informed that the manager was not in and that he or she would give me a call the following Monday (May 6th). The person who I spoke to did not provide me with her name, but I requested that my credit card be fully refunded for the flowers that had arrived at the church after the funeral was over. This person also informed me that the reason for the late delivery is because the florist car broke down. Minnesota Florist did not have the decency to contact me, the church, nor the funeral home to inform anyone of the delay. The person that I spoke to also was very rude, insensitive and replied: "If you didn't want the flowers, then you should have sent them back." What kind of thing is that to say when your customers are grieving the loss of their loved ones? Since I did not hear back from the manager, I made a couple more attempts on (May 6th and May 7th) in contacting Minnesota Florist to speak with the manager and have been unsuccessful. During all of my attempts, I have received nothing but the run around, unprofessionalism, rude/nasty behavior, poor customer service, and not to mention insensitiveness. To date, I still have not been contacted by the manager from Minnesota Florist and my credit card is still being charged the full amount for the flowers that arrived late because of Minnesota Florist negligence. In later speaking with other people who have used this florist in the past, they informed me that they had experienced the same problem or something similar where Minnesota Florist has been unresponsive. It appears that this is a pattern with Minnesota Florist and they are clearly demonstrating that they do not value their customers, but they do expect customers to pay for a service/product that was unacceptable and unsatisfactory. This florist has to be stopped and taught a lesson that people work hard for their money and that they should be honored that people selected their business and not go elsewhere, not to mention refer other customers. Any assistance that you can provide in resolving this matter would greatly be appreciated.Desired Settlement: The desired outcome is to have the full amount of the flowers ($312.05) refunded back to my credit card.