Dear Sir or Madam: To begin, we need the old battery returned as it needs to be sent back to the DC in California for further analysis If they determine additional credit should be given in this case, we will certainly pass this on to Mr [redacted] If not, all we can offer is the $in scrap value Given the low hours that Mr [redacted] claims he has on this battery is a definite red flag in many cases If this battery was not properly charged (correct charger sized for this battery), or allowed to sit in a discharged state, this battery is quite possibly sulfated which will lead to reduced capacity and/or cell failure That said, we are not insinuating that this has occurred, however, the battery needs to be opened up in order to rule out customer neglectIt should be noted that the customer was informed truthfully about the problems we were beginning to see with this product Our Sales Representative recalls Mr [redacted] saying he was willing to gamble on it at the time the first cell failed stating he was not planning on using the truck much If he would have requested a return at that time, we would have gladly refunded his money in full...not a year and half later Mr [redacted] needs to keep in mind that we had "real" costs with this product as well If we can push the manufacturer to give us more, we will certainly pass this on as mentionedIn closing, we believe we were very fair with this sale A used battery rated at 83% (which this one was) is selling for $2, We sold this battery for much less, as well as replaced a cell outside of the stated warranty as a show of good will We sincerely hope we can come to a conclusion to this matter that both parties can agree uponRespectfully, Gene [redacted]
Dear Sir or Madam: To begin, we need the old battery returned as it needs to be sent back to the DC in California for further analysis If they determine additional credit should be given in this case, we will certainly pass this on to Mr [redacted] If not, all we can offer is the $in scrap value Given the low hours that Mr [redacted] claims he has on this battery is a definite red flag in many cases If this battery was not properly charged (correct charger sized for this battery), or allowed to sit in a discharged state, this battery is quite possibly sulfated which will lead to reduced capacity and/or cell failure That said, we are not insinuating that this has occurred, however, the battery needs to be opened up in order to rule out customer neglectIt should be noted that the customer was informed truthfully about the problems we were beginning to see with this product Our Sales Representative recalls Mr [redacted] saying he was willing to gamble on it at the time the first cell failed stating he was not planning on using the truck much If he would have requested a return at that time, we would have gladly refunded his money in full...not a year and half later Mr [redacted] needs to keep in mind that we had "real" costs with this product as well If we can push the manufacturer to give us more, we will certainly pass this on as mentionedIn closing, we believe we were very fair with this sale A used battery rated at 83% (which this one was) is selling for $2, We sold this battery for much less, as well as replaced a cell outside of the stated warranty as a show of good will We sincerely hope we can come to a conclusion to this matter that both parties can agree uponRespectfully, Gene [redacted]