I spoke with Steven and he explained the issue to me and in return I explained Krispy kreme big promotion day and there are somethings that we need to work on as a CompanyIt's such a huge day for our shops and we thought we were overly prepared, but there was some issues that took place and we trying to resolve them as they come inl have mailed the customer a BOGO coupon for his inconvenience and it's to Buy a dozen and get a dozen for Free
I called Ms*** at work and they gave me her cell phone number ***. I called at 1:34pm and left the phone number I am at and my email address for her to get in contact with me. Please close case. (Customers case #***)
I have looked into this
case#*** as checking emails this morning and it shows that I sent the case
to the store on 8/27/and today there were two bounce back emails about
undeliverable emailsI have contacted the store and spoke with Alfredo the
Director for that area and he has
requested to see this emailWe can email him
at ***@kremeworks.com
Alfredo has contacted the customer twice one time last week and one time this
week, he has left two voicemails for the customer to call him back but no
responseAlfredo is going to try and call him again today Thanks,Fialisa P***
It seems that we cannot make this
customer happyThe shop has contacted the customer for resolution and the customer
was not happy
The statment below is from Krispy Kreme Manager I was able to get in contact with the guest via e-mail after
several attempts via phone and emailHe was very short and rude in response
He did not want to talk over the phone and disregarded my call's which he made
clear in his email reply, that he didn't want to talkWe have sent coupons to
his address listed, but he was unhappy, with refund and or coupon.
Best,
AV
*** ***
Assistant Director of Operations
Kremeworks DBA Krispy Kreme
Sent from my iPad
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: My complaint was very thorough and even the response from the business is false. I was asked to provide details from the receipt, as I did and recount, relive the horrible experience again by answering the exact same questions that my complaints detailed. Both Krispy Kreme and Kremeworks have wasted my time and money and lack the empathy or competency to make this right. Had they been this demanding from the original order, this never would have taken place. A good product in the wrong hands is a waste and something tells me that business reflects this.
Regards,
[redacted]
This response came from the Manager at the store location. However, the case is still pending. I called the store and spoke to
Deanna. She remembers this case, and remembers printing it out for David,
and said David the GM should have reached out to the customer but she...
was
unsure since he was not there currently. I asked her to check in with him in
the morning and to have him email us ASAP to let us know what is going on,
since you need to respond to the Revdex.com.
Deanna stated that Chris [redacted]
coached them to upsell and bundle doughnut holes with the $3.99 Panther
promotion, to increase sales of doughnut holes. She believes this is all Traci
was trying to do, not ‘lie’ to this woman.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID 12655251, and find that this resolution is satisfactory to me. I received a email indicating that I was going to receive a coupon in the mail to use for a free dozen donuts. I appreciate this offer and except the resolution.
Regards,
Teresa [redacted]
I called the customer and left a message regarding the complaint. I will mail a BOGO coupon to the customer. It's buy a dozen and get the 2nd dozen for free instead of .78. I will be calling the customer back to speak with her regarding this issue.
I spoke with Steven and he explained the issue to me and in return I explained Krispy kreme big promotion day and there are somethings that we need to work on as a Company. It's such a huge day for our shops and we thought we were overly prepared, but there was some issues that...
took place and we trying to resolve them as they come in. l have mailed the customer a BOGO coupon for his inconvenience and it's to Buy a dozen and get a dozen for Free.
I spoke with Steven and he explained the issue to me and in return I explained Krispy kreme big promotion day and there are somethings that we need to work on as a CompanyIt's such a huge day for our shops and we thought we were overly prepared, but there was some issues that took place and we trying to resolve them as they come inl have mailed the customer a BOGO coupon for his inconvenience and it's to Buy a dozen and get a dozen for Free
I called Ms*** at work and they gave me her cell phone number ***. I called at 1:34pm and left the phone number I am at and my email address for her to get in contact with me. Please close case. (Customers case #***)
We have mailed the customer a $refund check along with a Krispy Kreme letter enclosed Case has been closed.Thanks,Fialisa
I have looked into this
case#*** as checking emails this morning and it shows that I sent the case
to the store on 8/27/and today there were two bounce back emails about
undeliverable emailsI have contacted the store and spoke with Alfredo the
Director for that area and he has
requested to see this emailWe can email him
at ***@kremeworks.com
Alfredo has contacted the customer twice one time last week and one time this
week, he has left two voicemails for the customer to call him back but no
responseAlfredo is going to try and call him again today Thanks,Fialisa P***
It seems that we cannot make this
customer happyThe shop has contacted the customer for resolution and the customer
was not happy
The statment below is from Krispy Kreme Manager I was able to get in contact with the guest via e-mail after
several attempts via phone and emailHe was very short and rude in response
He did not want to talk over the phone and disregarded my call's which he made
clear in his email reply, that he didn't want to talkWe have sent coupons to
his address listed, but he was unhappy, with refund and or coupon.
Best,
AV
*** ***
Assistant Director of Operations
Kremeworks DBA Krispy Kreme
Sent from my iPad
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: My complaint was very thorough and even the response from the business is false. I was asked to provide details from the receipt, as I did and recount, relive the horrible experience again by answering the exact same questions that my complaints detailed. Both Krispy Kreme and Kremeworks have wasted my time and money and lack the empathy or competency to make this right. Had they been this demanding from the original order, this never would have taken place. A good product in the wrong hands is a waste and something tells me that business reflects this.
Regards,
[redacted]
This response came from the Manager at the store location. However, the case is still pending. I called the store and spoke to
Deanna. She remembers this case, and remembers printing it out for David,
and said David the GM should have reached out to the customer but she...
was
unsure since he was not there currently. I asked her to check in with him in
the morning and to have him email us ASAP to let us know what is going on,
since you need to respond to the Revdex.com.
Deanna stated that Chris [redacted]
coached them to upsell and bundle doughnut holes with the $3.99 Panther
promotion, to increase sales of doughnut holes. She believes this is all Traci
was trying to do, not ‘lie’ to this woman.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID 12655251, and find that this resolution is satisfactory to me. I received a email indicating that I was going to receive a coupon in the mail to use for a free dozen donuts. I appreciate this offer and except the resolution.
Regards,
Teresa [redacted]
We are looking into this complaint. I will keep you posted. Thanks,Fialisa
I do apologize of this mishap. I will mail the customer a coupon for One Free Dozen.Thanks,Ms.[redacted]
I called the customer and left a message regarding the complaint. I will mail a BOGO coupon to the customer. It's buy a dozen and get the 2nd dozen for free instead of .78. I will be calling the customer back to speak with her regarding this issue.
I spoke with Steven and he explained the issue to me and in return I explained Krispy kreme big promotion day and there are somethings that we need to work on as a Company. It's such a huge day for our shops and we thought we were overly prepared, but there was some issues that...
took place and we trying to resolve them as they come in. l have mailed the customer a BOGO coupon for his inconvenience and it's to Buy a dozen and get a dozen for Free.