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Minnetonka Glass & Mirror, Inc.

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Reviews Minnetonka Glass & Mirror, Inc.

Minnetonka Glass & Mirror, Inc. Reviews (1)

Initial Business Response /* (1000, 11, 2015/12/21) */
The customer's complaint is inaccurate. We have installed windows in the past for this customer but we did not do the solarium windows. Even in the complaint the customer said the original company that had did them went out of business so they...

called us to look at them. We could not fix when wet so we did have to wait for an appropriate time. When we come out for service calls, we come out to take a look to see what we can do to fix the problem, if we even can, and then send a proposal. We always talk about price before we move ahead with anything. We are not responsible for the windows because it was not our work. We came out to the site to take a look at them, and we did. And once we investigated the windows, we see it wasn't our work and the problem was not something we could fix. We were out three years ago for the same issue and we told this customer it wasn't something we could fix and we referred him to a roofer. This is not something we are associated with which we have told him on separate occasions.
Initial Consumer Rebuttal /* (3000, 16, 2016/01/08) */
Per a phone call from the customer, he stated that he would be providing documentation showing that Minnetonka Glass & Mirror, Inc. had previously done work on the Solarium windows. [redacted]See attached documentation.
Final Consumer Response /* (3000, 19, 2016/01/22) */
Per a phone call from the customer, he stated that he would be providing documentation showing that Minnetonka Glass & Mirror, Inc. had previously done work on the Solarium windows. [redacted]See attached documentation.
Final Business Response /* (4000, 23, 2016/02/04) */
Yes, with the information provided, we did fix that glass. But, we DID NOT fix the glass that is leaking. We had been out there to take a look at the problem years ago, and it wasn't our glass. Like I previously stated, we referred him to a roof company because it was a roofing problem. We are not responsible for the window that is at fault. We came out again to only take a look at it, no service was promised, and the same problem was occurring. The glass is not ours and it is a roofing problem. We do not work with roofs so we cannot fix it. We told this customer years ago to check with the roofing company. And when we come out for a service call, we only come out to see if there is anything we CAN do. We always give a price before we do any repairs. We had not sent a price or discussed any pricing. We will not be responsible for the repairs the customer is demanding.

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Address: 3644 County Road 101 S, Wayzata, Minnesota, United States, 55391-3424

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