Minnetonka Glass & Mirror

Initial Business Response / [redacted] (1000, 11, 2015/12/21) */ The customer's complaint is inaccurateWe have installed windows in the past for this customer but we did not do the solarium windowsEven in the complaint the customer said the original company that had did them went out of business so they called us to look at themWe could not fix when wet so we did have to wait for an appropriate timeWhen we come out for service calls, we come out to take a look to see what we can do to fix the problem, if we even can, and then send a proposalWe always talk about price before we move ahead with anythingWe are not responsible for the windows because it was not our workWe came out to the site to take a look at them, and we didAnd once we investigated the windows, we see it wasn't our work and the problem was not something we could fixWe were out three years ago for the same issue and we told this customer it wasn't something we could fix and we referred him to a rooferThis is not something we are associated with which we have told him on separate occasions Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/01/08) */ Per a phone call from the customer, he stated that he would be providing documentation showing that Minnetonka Glass & Mirror, Inchad previously done work on the Solarium windows***See attached documentation Final Consumer Response / [redacted] (3000, 19, 2016/01/22) */ Per a phone call from the customer, he stated that he would be providing documentation showing that Minnetonka Glass & Mirror, Inchad previously done work on the Solarium windows***See attached documentation Final Business Response / [redacted] (4000, 23, 2016/02/04) */ Yes, with the information provided, we did fix that glassBut, we DID NOT fix the glass that is leakingWe had been out there to take a look at the problem years ago, and it wasn't our glassLike I previously stated, we referred him to a roof company because it was a roofing problemWe are not responsible for the window that is at faultWe came out again to only take a look at it, no service was promised, and the same problem was occurringThe glass is not ours and it is a roofing problemWe do not work with roofs so we cannot fix itWe told this customer years ago to check with the roofing companyAnd when we come out for a service call, we only come out to see if there is anything we CAN doWe always give a price before we do any repairsWe had not sent a price or discussed any pricingWe will not be responsible for the repairs the customer is demanding