Minnetonka Tickets

Initial Business Response / [redacted] (1000, 13, 2016/02/12) */ I'm not sure where this buyer has so much confusionWe are not livenation, we sell through ticketnetwork, a secondary market ticket resellerall over the websites it explains we are secondary market and prices are not face valuebuyer agrees to the terma at checkout that all sales are final, as well as selected FedEx delivery for $15, and approved additional website fees or webcheckout doesn't allow order to be placed Buyer's attachment is not our websiteThey searched for our company name on ticketmaster.com so our name shows on that page they printed, but it's not our siteplease check minnetonkatickets.com to confirm for youself there is no hour cancel policy here, that's a live nation and ticketmaster policy I guesssince we are not live nation or ticketmaster, that's not relevantI heard Norstrom takes back returned for years too, there was a story about someone returning tires on the internet, have you heard it? That's not relevant either Buyer agreed to all sales final terms at checkout, buyer chose tickets to be shipped via FedEx, and buyer approved website service fees before completing order There will be no additional follow up or refund Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response was very unprofessional and you obviously DIDN'T READ MY COMPLAINT VERY WELLLet me recap briefly, I clicked on Facebook link (ad from LiveNation), I didn't see tickets I wanted so I called [redacted] I didn't see all over any website no refunds, terms listed at checkoutFor the record, NO pages were alter that I sent to Revdex.com or my credit card company (pages)I hope Revdex.com sees how I how I found the pages that I submittedI typed www.minnetonkatickets.com (attached copy) NOTE: NO RESULTS FOUND FOR www.minnetonkatickets.comWhy is there statements "Buy Minnetonka tickets from the official Ticketmaster.com site? This is ADVERTISEMENT! What will Revdex.com do about this? Why now, are tickets in same row K however in center orchestra section are considerably cheaper? If you were a professional company, you would make an offer to make a customer happyOne unhappy customer can inform or more people and bandsI want to make important note: how can I be charged for tickets that doesn't have seat numbers listed? This is an incomplete order therefore I refused delivery and request a full refund Final Business Response / [redacted] (4000, 17, 2016/02/22) */ I don't think you understood my response, so I'll detail by responding to your recent info one by one: Your response was very unprofessional and you obviously DIDN'T READ MY COMPLAINT VERY WELLLet me recap briefly, I clicked on Facebook link (ad from LiveNation) OK THAT'S NOT OUR AD, NOT SURE WHAT TO TELL YOU THEREWE ARE NOT FACEBOOK, WE ARE NOT LIVENATION, AND WE DON'T ADVERTISE ON FACEBOOK I didn't see tickets I wanted so I called [redacted] THIS IS NOT US, THAT'S NOT OUR PHONE NUMBER I didn't see all over any website no refunds, terms listed at checkoutFor the record, NO pages were alter that I sent to Revdex.com or my credit card company (pages)I hope Revdex.com sees how I how I found the pages that I submittedI typed www.minnetonkatickets.com (attached copy) NOTE: NO RESULTS FOUND FOR www.minnetonkatickets.comWhy is there statements "Buy Minnetonka tickets from the official Ticketmaster.com site? This is ADVERTISEMENT! FROM WHAT I CAN TELL, YOU ARE SEARCHING FOR "MINNETONKA TICKETS" AT TICKETMASTER, SO WHAT THEIR PAGE SAYS, I HAVE NO CONTROL OVERWE ARE NOT TICKETMASTERWE DO NOT ADVERTISE AT TICKETMASTER.COMIF YOU GOOGLE US YOU WILL FIND DIFFERENT INFOI'M NOT SURE WHY YOU'D SEARCH AT TICKETMASTER.COM FOR USI SEARCHED TICKETMASTER FOR YOUR NAME, AND IT SAYS " No results found for " [redacted] " We're sorry, but we couldn't find any events for ' [redacted] 'Please check your spelling and try again" What will Revdex.com do about this? Why now, are tickets in same row K however in center orchestra section are considerably cheaper? THE SECONDARY MARKET CAN CHANGE - WHAT IF THERE WERE TICKETS PRICED HIGHER? WOULD WE BE ALLOWED TO CHARGE YOU MORE? YOU PAID THE CURRENT MARKET PRICE ON TICKETS YOU CHOSE, AT THE TIME OF THE ORDER If you were a professional company, you would make an offer to make a customer happyOne unhappy customer can inform or more people and bandsI want to make important note: how can I be charged for tickets that doesn't have seat numbers listed? This is an incomplete order therefore I refused delivery and request a full refund IN OUR FAQ IT'S EXPLAINED THAT EXACT SEAT NUMBERS WILL BE KNOWN AT TIME OF SHIPMENTYOUR TICKETS WERE SHIPPED ON JANUARY 19TH, THE SEAT NUMBERS ARE SEAT AND FEEL FREE TO DO WHAT YOU HAVE TO DOTHIS ORDER WAS COMPLETE, SHIPPED VIA FEDEX, AND ALL SALES ARE FINAL AS WAS EXPLAINED AT TIME OF ORDERTHERE WILL BE NO REFUND, YOUR TICKETS WERE SHIPPED TO YOU, AND FEDEX PROOF OF DELIVERY IS ALL I NEED FOR THE ORDER DETAIL

As our faq explains those are inventory seat numbers on the invoice, not actual seat numbersWe have provided actual seat numbers when the buyer requested At time of order, buyer agreed to the delivery date, and all sales are finaland if you ask to cancel, that's fine, but that is still the terms and conditions of the sale[redacted] was not our customer, [redacted] was -- I have no idea what has been relayed between themhowever buyer [redacted] agreed to the terms and conditions as well at checkoutYou can't place the order without agreeing to themTickets are sent as soon as released by the venueWe have confirmed the seat numbers, and we'll send when the venue releases themWe set a realistic in hand date which is shown before the order is placed since we can't control venue release schedule.There is no threat of $fee, just an a mention that we charge a $fee if the credit card company rules in our favorIt's clear this buyer has a hard time readingthe $fee is on the faq, linked from the invoice email, and attached to our last responseI wanted to make sure they understood a credit card dispute would be closed in our favor and that fee exists when that happensNo refund, all sales are finalAlso this will be my last response to this case

I am rejecting this response because:
in good faith business should issue a refundIt is not an unreasonable requestI have received no tickets and at this time and do not feel that they will be deliveredIt will be even more difficult to dispute this should the tickets not arrive, the reason I am requesting a refund at this time

Initial Business Response /* (1000, 13, 2016/02/12) */
I'm not sure where this buyer has so much confusionWe are not livenation, we sell through ticketnetwork, a secondary market ticket resellerall over the websites it explains we are secondary market and prices are not face valuebuyer
agrees to the terma at checkout that all sales are final, as well as selected FedEx delivery for $15, and approved additional website fees or webcheckout doesn't allow order to be placed
Buyer's attachment is not our websiteThey searched for our company name on ticketmaster.com so our name shows on that page they printed, but it's not our siteplease check minnetonkatickets.com to confirm for youself
there is no hour cancel policy here, that's a live nation and ticketmaster policy I guesssince we are not live nation or ticketmaster, that's not relevantI heard Norstrom takes back returned for years too, there was a story about someone returning tires on the internet, have you heard it? That's not relevant either
Buyer agreed to all sales final terms at checkout, buyer chose tickets to be shipped via FedEx, and buyer approved website service fees before completing order
There will be no additional follow up or refund
Initial Consumer Rebuttal /* (3000, 15, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your response was very unprofessional and you obviously DIDN'T READ MY COMPLAINT VERY WELLLet me recap briefly, I clicked on Facebook link (ad from LiveNation), I didn't see tickets I wanted so I called ***I didn't see all over any website no refunds, terms listed at checkoutFor the record, NO pages were alter that I sent to Revdex.com or my credit card company (pages)I hope Revdex.com sees how I how I found the pages that I submittedI typed www.minnetonkatickets.com (attached copy) NOTE: NO RESULTS FOUND FOR www.minnetonkatickets.comWhy is there statements "Buy Minnetonka tickets from the official Ticketmaster.com site? This is ADVERTISEMENT! What will Revdex.com do about this? Why now, are tickets in same row K however in center orchestra section are considerably cheaper? If you were a professional company, you would make an offer to make a customer happyOne unhappy customer can inform or more people and bandsI want to make important note: how can I be charged for tickets that doesn't have seat numbers listed? This is an incomplete order therefore I refused delivery and request a full refund
Final Business Response /* (4000, 17, 2016/02/22) */
I don't think you understood my response, so I'll detail by responding to your recent info one by one:
Your response was very unprofessional and you obviously DIDN'T READ MY COMPLAINT VERY WELLLet me recap briefly, I clicked on Facebook link (ad from LiveNation)
OK THAT'S NOT OUR AD, NOT SURE WHAT TO TELL YOU THEREWE ARE NOT FACEBOOK, WE ARE NOT LIVENATION, AND WE DON'T ADVERTISE ON FACEBOOK
I didn't see tickets I wanted so I called ***
THIS IS NOT US, THAT'S NOT OUR PHONE NUMBER
I didn't see all over any website no refunds, terms listed at checkoutFor the record, NO pages were alter that I sent to Revdex.com or my credit card company (pages)I hope Revdex.com sees how I how I found the pages that I submittedI typed www.minnetonkatickets.com (attached copy) NOTE: NO RESULTS FOUND FOR www.minnetonkatickets.comWhy is there statements "Buy Minnetonka tickets from the official Ticketmaster.com site? This is ADVERTISEMENT!
FROM WHAT I CAN TELL, YOU ARE SEARCHING FOR "MINNETONKA TICKETS" AT TICKETMASTER, SO WHAT THEIR PAGE SAYS, I HAVE NO CONTROL OVERWE ARE NOT TICKETMASTERWE DO NOT ADVERTISE AT TICKETMASTER.COMIF YOU GOOGLE US YOU WILL FIND DIFFERENT INFOI'M NOT SURE WHY YOU'D SEARCH AT TICKETMASTER.COM FOR USI SEARCHED TICKETMASTER FOR YOUR NAME, AND IT SAYS " No results found for "*** "
We're sorry, but we couldn't find any events for '*** 'Please check your spelling and try again"
What will Revdex.com do about this? Why now, are tickets in same row K however in center orchestra section are considerably cheaper?
THE SECONDARY MARKET CAN CHANGE - WHAT IF THERE WERE TICKETS PRICED HIGHER? WOULD WE BE ALLOWED TO CHARGE YOU MORE? YOU PAID THE CURRENT MARKET PRICE ON TICKETS YOU CHOSE, AT THE TIME OF THE ORDER
If you were a professional company, you would make an offer to make a customer happyOne unhappy customer can inform or more people and bandsI want to make important note: how can I be charged for tickets that doesn't have seat numbers listed? This is an incomplete order therefore I refused delivery and request a full refund
IN OUR FAQ IT'S EXPLAINED THAT EXACT SEAT NUMBERS WILL BE KNOWN AT TIME OF SHIPMENTYOUR TICKETS WERE SHIPPED ON JANUARY 19TH, THE SEAT NUMBERS ARE SEAT AND
FEEL FREE TO DO WHAT YOU HAVE TO DOTHIS ORDER WAS COMPLETE, SHIPPED VIA FEDEX, AND ALL SALES ARE FINAL AS WAS EXPLAINED AT TIME OF ORDERTHERE WILL BE NO REFUND, YOUR TICKETS WERE SHIPPED TO YOU, AND FEDEX PROOF OF DELIVERY IS ALL I NEED FOR THE ORDER DETAIL

At checkout buyer agreed to all sales final.At checkout buyer agreed to in hand date of 2/11/17invoice shows faq link, which explains we don't release seat numbers until tickets are delivered.venue is holding tickets until closer to event, which is why they are sent later.buyer demanded seat numbers
so they were providedwe have confirmed for buyer:Event: Red Hot Chili PeppersVenue: Madison Square GardenDate: 02/15/17Time: 19:30QTY: 2Section: / Level 212Row: 16Seats: and 8now buyer again demands refundunfortunately all sales are final seems like buyer regret, which is not a reason allowed for cancellationrefunds are only given when an event is cancelled.I have attached invoice, faq, terms and conditions of sale. buyer is very demanding and unreasonable, expecting us to ignore all policys, terms and conditions of the sale, which she agreed to at time of order. there will be no refund

As our faq explains those are inventory seat numbers on the invoice, not actual seat numbers. We have provided actual seat numbers when the buyer requested.  At time of order, buyer agreed to the delivery date, and all sales are final. and if you ask to cancel, that's fine, but that is still the terms and conditions of the sale.[redacted] was not our customer, [redacted] was -- I have no idea what has been relayed between them... however buyer [redacted] agreed to the terms and conditions as well at checkout. You can't place the order without agreeing to themTickets are sent as soon as released by the venue. We have confirmed the seat numbers, and we'll send when the venue releases them. We set a realistic in hand date which is shown before the order is placed since we can't control venue release schedule.There is no threat of $100 fee, just an a mention that we charge a $100 fee if the credit card company rules in our favor. It's clear this buyer has a hard time reading. the $100 fee is on the faq, linked from the invoice email, and attached to our last response. I wanted to make sure they understood a credit card dispute would be closed in our favor and that fee exists when that happens. No refund, all sales are final. Also this will be my last response to this case.