I am shocked that Davis-Green has been in business so long with such terrible service
My car was in an accident the week before I left for a cross-nation road tripSince the damage was largely superficial, I decided to have the car repaired on the roadI got an estimate done at a well-reviewed body shop in Seattle before leaving on my tripI knew I would be stopping in Tyler to visit my grandparents for a few days, so I decided to get the repair done thereThe shop in Seattle said they would need a week to order the new bumper cover and two days to make the repair once they had the cover
With this in mind, I called Davis-Green on 9/22, knowing I would be in town on 9/29, and explained my situation to Dawn-FrazierI said I would need my bumper cover replaced and that I could only be in town a few daysI asked if the repair would be possible for them under these constraints and she assured me it would be possible: that it would take up to days to repair and that they would order the bumper cover ahead of time to expedite the processI asked if she needed my card number on file since they would be ordering a part for me and she said they did not need my card
I also sent pictures of the damage and my original estimate as well as a note explaining what would need to be done to the vehicle
On the 29th, I brought my car in and once I had checked in she told me it would take 4-days nowSince it took it in on a Tuesday, pushing it to days meant I might not leave town until Monday instead of FridayI had already purchased hotels for the next few towns on my road trip so this really threw a wrench in my plans
I aslee if they could get it done sooner since I was on a road trip and really needed my car , but Dawn brushed it off saying, "I know, I know, everyone wants their carjack as fast as possible" completely ignoring the uniqueness of my situationStill I was hopeful it would be done Friday so I let them proceed
They told me they would update me once they had a time estimate on when then repairs would be done, but days later I still had not received any word from themBy Thursday, the 3rd day, I was worried so I went in to speak to them
They told me they had disassembled the car and had just ordered the bumper cover which would arrive Friday, the 4th dayI couldn't believe it! Over the phone I had made it clear they would need to order a new bumper coverThis was the main reason I had called in to see if they could do the repair in the first place - I wanted to make sure they had time to order the part before I got there
Then they tried to tell me they hadn't known they would have to replace the bumper coverI had sent them pictures that showed they would need to replace it AND I had explicitly said "I want you to replace my bumper cover" in the email I sent to Dawn following up after our phone callAn email she herself had requested I write to confirm the service I had requestedShe replied to it and thanked me for the pictures so I know she saw it
At this point I realized they would probably try to keep my car deep into the following week, most likely long after Monday, so I asked them to put my bumper cover back on and return my car that day
They did so, but charged me $for labor and $for the rental carSo now I'm $into this fix with no actual repairs made
I realize that I had very specific needs and that not every body shop could work with that, but I was very clear about my needs with them and would have been happy to go elsewhere if they could not accommodate me What upsets me is how specific I was and how they just didn't at all perform as they said they would, or treat me as the individual customer I am and that we all are
They are one of the worst companies I've dealt withThey wasted my money and my time
I am shocked that Davis-Green has been in business so long with such terrible service
My car was in an accident the week before I left for a cross-nation road tripSince the damage was largely superficial, I decided to have the car repaired on the roadI got an estimate done at a well-reviewed body shop in Seattle before leaving on my tripI knew I would be stopping in Tyler to visit my grandparents for a few days, so I decided to get the repair done thereThe shop in Seattle said they would need a week to order the new bumper cover and two days to make the repair once they had the cover
With this in mind, I called Davis-Green on 9/22, knowing I would be in town on 9/29, and explained my situation to Dawn-FrazierI said I would need my bumper cover replaced and that I could only be in town a few daysI asked if the repair would be possible for them under these constraints and she assured me it would be possible: that it would take up to days to repair and that they would order the bumper cover ahead of time to expedite the processI asked if she needed my card number on file since they would be ordering a part for me and she said they did not need my card
I also sent pictures of the damage and my original estimate as well as a note explaining what would need to be done to the vehicle
On the 29th, I brought my car in and once I had checked in she told me it would take 4-days nowSince it took it in on a Tuesday, pushing it to days meant I might not leave town until Monday instead of FridayI had already purchased hotels for the next few towns on my road trip so this really threw a wrench in my plans
I aslee if they could get it done sooner since I was on a road trip and really needed my car , but Dawn brushed it off saying, "I know, I know, everyone wants their carjack as fast as possible" completely ignoring the uniqueness of my situationStill I was hopeful it would be done Friday so I let them proceed
They told me they would update me once they had a time estimate on when then repairs would be done, but days later I still had not received any word from themBy Thursday, the 3rd day, I was worried so I went in to speak to them
They told me they had disassembled the car and had just ordered the bumper cover which would arrive Friday, the 4th dayI couldn't believe it! Over the phone I had made it clear they would need to order a new bumper coverThis was the main reason I had called in to see if they could do the repair in the first place - I wanted to make sure they had time to order the part before I got there
Then they tried to tell me they hadn't known they would have to replace the bumper coverI had sent them pictures that showed they would need to replace it AND I had explicitly said "I want you to replace my bumper cover" in the email I sent to Dawn following up after our phone callAn email she herself had requested I write to confirm the service I had requestedShe replied to it and thanked me for the pictures so I know she saw it
At this point I realized they would probably try to keep my car deep into the following week, most likely long after Monday, so I asked them to put my bumper cover back on and return my car that day
They did so, but charged me $for labor and $for the rental carSo now I'm $into this fix with no actual repairs made
I realize that I had very specific needs and that not every body shop could work with that, but I was very clear about my needs with them and would have been happy to go elsewhere if they could not accommodate me What upsets me is how specific I was and how they just didn't at all perform as they said they would, or treat me as the individual customer I am and that we all are
They are one of the worst companies I've dealt withThey wasted my money and my time