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Minor's Fences, Inc.

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Reviews Minor's Fences, Inc.

Minor's Fences, Inc. Reviews (2)

Ms*** The job for Mrs*** was sold by Mike B***, our newest estimatorHe was not aware the panels with rings would not rack. Work began on the fence on 12/5/The two front sections of fence were 4' high Aluminum with rings (picture attached)The left side was 164' of
fence and the right side was 25' of fenceDaniel T*** Job Foreman) started the installation of the fence off the houseThe yard on the right side sloped too much for the fence with rings in itThe panels due to the rings will not rack to the grade of the yardDaniel called Me (Minor Hairfield, Owner) to come out and assess the situationI met with Mrs*** when I arrive and explained the situation to herWe went over the options that were available to herWe agreed to change the layout of the fence to come straight off the back of the house, using the aluminum fence that matched the rest of her yard with no rings in itThis way no fence was seen from the road on the right side of the houseMrs*** agreed to thisEverything was very cordial, we finished the fence installation. See the attached original letter dated 12/10/2016, received from Mrs*** after the job was completed (12/8/2016) and original invoice was printed (12/9/2016)I was blindsided by this letterShe and I seemed to be in agreement when the changes were madeI deducted an additional $*** off the invoice in response to her letterWhen broke down is an additional $*** per foot. Mrs*** contacted the office requesting a fence panel be removedAfter deliberating over Mrs***'s request for a few days, I decided it was not a good idea to do anymore work for her. My words to her were "Considering we had such a bad experience together on the last job, I felt like it was not a good idea to any further work"Her response was that she had a two year warranty, I told her that I would live up to any warranty issues, for sureShe then said wait until I get through with you on Social MediaI told her that is up to you MamHave a nice day. Mrs*** then sent an email on 7/24/2017@ 2:pmIt is not correct on anything I said. As for her contacting you I guess that is part of her following up on her social medial threatI stand behind my decision not to do any further work for herWe made a mistake, I did my best to rectify it, and over compensated her for an honest mistake by a young man learning a new trade. Sincerely, Sincerely,Terry W***Office Manager

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 12287779, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
There is no resolution hereAll of the information provided just confirms what happenedIf the estimator was so inexperienced then he should have been sent out with someone that knew what they were doingThe cost of $*** is not a small amountIt shows that this company does not take their jobs seriouslyNot only was I inconvenienced, but I did not get the original fence that I contracted forMinor the owner is also a liar, I never said just wait until I post on social media about youHe said that it was his choice to not do anymore work for me, and I said that it was my choice to post a review about his lack of customer serviceHe replied that he did not care what I didHe was rude to me on the phone, and I was totally blindsidedI would not have called him to ask him to remove a panel if I had thought that there was any issue with himHe obviously does not want to resolve anythingI would like to give him some advice though, next time send an experienced worker, and customer service is what brings customers backDo not blame the customer for your mistakesI will not call him for anything, but warranty work from now on

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Address: 1727 Ganasita Trl, Chattanooga, Tennessee, United States, 37406-2731

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www.minorfences.com

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