Mint Condition Auto Detail, Inc.

Complaint: [redacted]
I am rejecting this response because:
 I did not sign a waiver, I put my contact information on a card. This contact information card did not discuss or include a damage waiver.  More importantly, a waiver does not include negligence. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Mint condition damaged my car. I have documents from Mazda dealership stating the connectors in my engine  were coated with a conditioner that had been sprayed into my engine. The...

Mazda technician said it was the fault of the detail company that the vehicle was no longer working. This was caused by negligence and significant over use of a product.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The owner has made no attempt to determine what happened to my floor mats.  They were present when the car was...

dropped off, and had been replaced when the car was picked up.  The owner initially dismissed my complaint within 10 seconds of hearing it, saying I'd find the mats when I got home, saying that "it happens all the time."  When I asked how three random floor mats would end up in my in their place, he walked away saying he was too busy to deal with this crap.  He then repeatedly called me a liar, and intimated I was complaining to try and get something from him.  In his response to Revdex.com he shows the same disregard for my complaint.  No possible explanation as to how my new floor mats were replaced by a mismatched set of worn out floor mats has ever been put forth, no apology for losing my property was given,  and no attempt to find the lost property was ever made.  I was simply assured that the floor mats were never on there property, even though they were present in the car when it was turned over to them for cleaning as they were dirty and needed to be cleaned.  The owner has simply blamed me for the loss, insulted me, and banned me from his premises for daring to complain when he loses my property.  He may not have stolen it, but he is responsible for it's loss.  He takes no responsibility with this response, and again insults me by calling me ridiculous when I simply want compensation for his behavior.
Sincerely,
[redacted]

We did everything properly. It's not our fault.

Complaint: [redacted]
I am rejecting this response because: The owner refuses to admit he lost my property and simply continues to insult me.  He acknowledges no error on his part, or the part of anyone in his business.  He lies and says that my floor mats were never in my car.  He has no intention of ever making this right, he simply wants it to be forgotten so he can go about his business as usual.
Sincerely,
[redacted]

bull!!! this is so ridiculous.  we have no reason to steal floor mats or lie about stealing floor mats. just crazy!!!

bull. you never had those mats. you either lost them or your lying. we know for a fact you never had custom mats in that car while in our possession.  We don't need to "locate" anything, they were never here. the 3 ratty mats we put back in your car are the ones that came out of it. argue and reject all you want. your lying or you lost them at your house. we have no use for mats for that car and have no reason to lie or steal.

Was not our fault nothing we can do, risk waiver is signed upon drop off