Minter and Sons Heating and Air Conditioning, Inc

I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID ***,I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaintI have decide to pursue legally or via other avenues.
Regards,

Initial Business Response /* (1000, 5, 2015/08/26) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
Thank you for the opportunity to respond to the consumer complaint dated 8/14/The following facts outline the steps taken by
Minter and Sons, Incbefore, during and after our services were completed
9/22/
Written estimate in the amount of $7,625, which is approximately ten months prior
7/10/
Customer called our office to see if this estimate was still activeShe was informed that due to the age of the quote the new amount would be $This is due to the increased costs of manufacturer and distributor equipment pricing changes during this timeAn agreed upon installation date of 7/15/was scheduled
7/15/
Installation crew arrives on sitePrior to removal of any equipment, as consumer stated in her complaint, the crew determined that due to the placement, age of equipment and changes in equipment and technology that the new equipment would require some duct modificationsThe additional charges would normally be $2,but we agreed to do this additional work for our cost of $1,The total agreed upon invoice amount was revised to include this and totaled $9,500, which is validated by the signed invoice from the consumerThe original equipment was NOT removed before discussing these required changes as statedThis is a statement
During the day consumer stated several times that she had an acquaintance at the City of Edmond Building Inspection Department that she had been consulting with to better understand the issues that were identifiedAt no time did she state any concerns about the original estimate provided or the additional work required and increase in the costs
There was some minor work remaining to complete the installation and all parties agreed upon a date to finalize of 7/22/Payment would be collected at the time of completion in the amount of $9,
7/22/
The work was completed as scheduled
7/23/
Edmond Building and Inspection Department completed inspectionThere was a minor change requirement that resulted in the inspector not passing the inspectionThis did not in anyway prohibit use of the HVAC system or create any performance or hazardous issuesConsumers had full use and enjoyment of the new equipment during this time
Due to scheduling conflicts between both parties this minor change was scheduled on 7/29/The consumer was aware at all times of the required work to be completed
7/29/
Inspector's recommended work was completed
7/31/
Final inspection completed and passed by the City of Edmond Building Inspection Department
We made several attempts by phone to collect the monies due based on her failure to pay upon completion of the work as promised
8/12/
M&S received a check in the amount of $in the mail with a memo note that this was to be considered payment in fullThere was no prior discussion or agreement between the parties of this decreased amountOwner left a message for consumer to discuss the shortageShe called the office and wanted us to reduce the cost by $After a discussion the owner agreed to reduce by $to meet halfwayShe stated that she would have her husband call our office
8/17/
No response to our prior discussion and left a voice message regarding the payment in hopes that we could avoid any further action in this matterShe came by the office with the $and signed an affidavit agreeing to these terms dated August 17, Based on all of the additional work and facts, no further discounts will be applied
Minter and Sons feels that they did everything possible to assist this customer to provide quality service, workmanship and fair pricingIt is unfortunate that there was some additional expense due to changes in equipment but there was no intent to mislead or take advantage of the consumerIt is not uncommon that additional work leading to additional expenses occurs due to these types of circumstancesThe required changes were fully communicated to the consumer prior to any work beginning and she had every opportunity to back out of the transaction prior to installation of the new equipmentWe were completely honest and in full communication with the consumer during the entire installation process
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
9/22/M&S called out for 2nd time in a month period to fix problem with icing up outside, $each visit, to determine on 2nd visit that problem couldn't be fixed and new system recommended and quotedQuote had NO expiration date so when I called back 7/10/it was an effort to be fair to the company and not assume the quote would still be validThe OWNER chose NOT to come back out to requote but gave update based on past visits over several years to do annual maintenance of the old systemTHE OWNER'S fault M&S did not come back to measure before quoting $Owner was the one who wanted date of 7/for install rather than 7/Either way, he had plenty of time to send out for a tech to measure and check things before quotingNOT our fault
7/15/No way for me to prove this but the old system WAS taken out PRIOR to the guy who does the quotes coming to my door to tell me that there was a problemHe stated that it was THEIR own fault that THEY had NOT measured first before quoting the $which was why they would "only" charge me $extra (HE said it would normally be additional $to $2000, OWNER says additional $2500, who was right?! Do they even know their own prices?) Quoter said the problem was that the new unit was too large to stand upright as the old unit didHE said they had to go get a different one that could lay on its side and because of that they would have to do all new ductwork, plinths, etc(which I have only their word that they even did all new ones)When I started to question it HE said that they could NOT put the old furnace back as it was already out and had been damaged in the removalIF there had been an option for me to say "No thank youPut the old one back." I would have done so as I had another quote from a different company for a lower price than the $M&S now wanted to charge
I could NOT wait though as the old furnace per their quoter, could NOT be put backI did NOT have a choice unless I wanted to go without a/c in the middle of July for who knows how long till another company could come outI clearly said to the quote guy (and the others who were standing there) that I was NOT happy about it but that since I did NOT have a choice as we couldn't go without a/c indefinitely that I would have to agree to the new priceAgain this is my word against theirs and I have no way to prove any of it but it would make NO sense to pay a higher price to a company that I am now unhappy with if I had any choice in the matter
Also that night, when they finally came in to admit they couldn't finish the work that night because again THEY had not measured properly and so had the wrong size return, I was only told they'd be back the next week because they had other installs they had to do the next two days and that the scheduler would call meInstead I had to call the scheduler and arrange for the next Wed 7/I did NOT state several times that day anything about the Building Dept and was NOT in any discussions with anyone there that dayThe earliest I discussed this with anyone else besides M&S was on Friday 7/And the only things I discussed with M&S was that morning when they told me the first bad news, then at the end of the day when they told me they couldn't finish it that day but would have to come backThe installer told me they would NOT be collecting for the work until it was completedThere was nothing specified as to the date it had to be paid byI was NOT given a copy of the invoice that nightHe had me sign it and quickly turned away and started talking about other thingsMaybe if I hadn't been sitting alone in the dark and heat by myself all day, I would have been thinking clearly enough to insist on reading it first (they did NOT have me sign it that morning but waited till the end of the day) making a formal note of my protest on the increase and insisting on them leaving me a copyI will also point out that on that invoice, there was NOTHING about the $and why there was an increase in price to $There was also NOTHING about the change of the units or anything elseI wonder why the invoice conveniently had only the higher price on it with no notes about any of the problems or changes
As to the "full use and enjoyment"- noWas the system functional when they left? YesFully? NoThey themselves had said the second return was needed, which is why we were having it installed, which couldn't be completed that night due to THEIR errorThe master bed and bath were much hotter than before the new system was put inThis was addressed over the phone when I called to schedule the 2nd visit, along with the irritating drip sound coming from the laundry room which I addressed the night of the 1st visit before they leftNow their "fix" of increasing the air flow on the entire system has made the living area really cool but the master area is STILL hotter than beforeI would have had them fix this but I do NOT want them to EVER set foot on our property againThe drip in the laundry room is not as frequent as before but we still hear it EVERY TIME the a/c comes onLoud enough to hear over the TV with the laundry room door closed
As for the "minor change" that was required after the Inspector came out, this is a REQUIRED sediment trap on the gas lineIt's a fairly new requirement, from what I was told, but it is REQUIRED on ALL new installsAnd the owner at M&S argued with me over the phone when I told him what the Inspector was requiringWHY would he argue an inspection requirement with a customer?! Yes "the customer was aware at all times of the required work to be completed" which is more that I can say for M&S since "the customer" was the one that had to tell M&S what was being required
As to my "failure to pay" on 7/I had informed the installer that due to the problems we'd already been having including the delay in getting the permit for the job, I had been advised by several people that I should NOT pay until AFTER the final inspection "just in case"No specific date was givenThe installer said he completely understood and that it was fineAgain he tried to leave without giving me a copy of the invoiceI had to request him to leave a copy with me, which he didn't seem pleased about but he did give it to me
Between 7/and 8/I had several conversations with both the scheduler and the owner as to the amount of the invoice and what my issues wereThese do NOT include the multiple conversations prior to 7/EVERY time I tried to discuss the issue with the owner he would become very irritable and would accuse me of being unreasonableHe made multiple mentions of legal action against me because of the invoice being over days oldConsidering that the initial install date was 7/NO ONE could say that the invoice was over days oldThe check that they received on 8/was for $I sent a letter with the check explaining clearly my reasoning for this amountHowever the owner called again after receiving the letter and check and AGAIN threatened legal action if we did not send an additional $After a heated phone call where he again refused to answer my questions and kept insisting that I was being unreasonable, I ended the call by saying that I would have to have my husband call and talk to him as we were not getting anywhere in our discussionsMy husband did not call as instead he started trying to find an attorney in case M&S did decide to take us to court over the additional money
On 8/I decided that I was literally sick of the entire situation and following yet another phone call where the owner threatened legal action if the additional money was not paid prior to 8/19, I called him back and said that I would bring the check to their office that day if he would have a receipt ready stating that the invoice would then be closed and they would NEVER contact us againHe agreed and I took the check to himFor me the real issue was their actions and his attitude, not the moneyI want that to be clearHIS attitude to me was a BIG problem
We filed a complaint with the Revdex.com so other customers could learn from our problemsInitially we filed prior to the final payment of $However I still hope that others learn from this and GET EVERYTHING EVERY DETAIL POSSIBLE IN WRITING PRIOR TO ANY WORK BEING DONEDO NOT LET THEM TOUCH ANYTHING BEFORE EVERYTHING IS FINALIZED AND YOU HAVE THE WRITTEN GUARANTEE IN YOUR HANDS!! We have learned the hard way NOT to trust anyone even if you've done business with them beforeI almost let it go with no reply as the owner's response to the complaint made me so upset and sick but in rereading his response I can't let it goIt's my word against his but I know I'm right and I want others to be warnedMy hoped for resolution at this point is that others learn from my mistakes and that this company treats future customers much better than they treated me
Final Consumer Response /* (2000, 10, 2015/10/08) */
Consumer indicated she would like to conclude the complaint process

November 7, 2017Revdex.com17 South DeweyOklahoma City, OK 73102Re: ID #[redacted]To Whom It May Concern:We were contacted directly by the customer to service his Mitsubishi air conditioning unit on9/25/17. Upon arrival the technician traced the error codes and determined the issue was...

relatedto the EEV Coil. The customer was with the technician at all times and was shown where the coilwas bad.It was explained to him at this time that the coil must be ordered directly from the Mitsubishifactory and would take several days for the coil to be shipped and received at our inventory. Heunderstood and the part was ordered on 9/25/17.The coil was installed and the customer was invoiced for the parts and installation of the EEVcoil. Our costs are based on a flat rate for most of our services, which means the total costincludes all costs to purchase and install the equipment, Labor, Equipment, Parts and Tax. Abreakdown is as follows:Service Call: $89.95EEV Coil: $565.00TOTAL: $654.95At the time of installation the cool weather was not ideal for proper reading of the refrigerantlevels and the customer was advised to contact us in 3 -5 days for us to return free of charge todouble check operation (See Invoice). The customer stated that it was cooling properly at thetime.The customer contacted us approximately 30 days later and advised that it appeared to be coolingimproperly and requested that we come back out. He was advised that we would schedule aservice call and No Charge the visit but there is always a possibility that there could be anotherproblem and he would be responsible for any parts costs. He became belligerent and usinginappropriate and foul language. I attempted to calm him down by trying to explain that therewould be no charge for the visit and that there might not be any additional costs, but he continuedwith his rant and threatened a lawsuit.During the conversation he stated that he purchased the equipment himself and had a “Friend” toinstall it but was unable to get in contact with him to come back out to service the equipment.Once it was realized that the installation was completed by an unlicensed mechanical contractingcompany and the threats and inappropriate language continued, he was advised that we would notbe willing to provide any further service.Based under these findings and related circumstances we feel it is in our best interest as areputable HVAC company to terminate any business dealings with the customer.I hope this provides further explanation for the customer and helps you understand our position.Regards,Minter And Sons, Inc.[redacted]President

I am in receipt of Mr. [redacted]'s response to our reply.   Unfortunately, I do not feel that there is any additional details that we can provide in this matter which will make Mr. [redacted] satisfied. We feel that Minter and Sons provided superior service and that our prices are competitive and we...

stand by the associated charges.   Again, thank you for your time and please let me know if there is anything else that you feel may be provided in regards to this matter?    [redacted] Minter, Minter and Sons, Inc.

Complaint: [redacted]
I am rejecting this response because:They are making this up as they go.  Their whole timeline is incorrect and I have already had another company come out and fix the problem.  The current company says the error code they are talking about is not correct.  I want to see a copy of the cost of the part they are saying cost $565.  I was told that is a $90 part by the parts house where they bought it.  I want my money back, since no resolution will be reached, since they are denying that they charged me for work that didn't need to be done.  Look at the internet ratings on this company, everyone says the same thing, this company way overcharges and won't stand behind anything they do.  I want my money back since the issue is now resolved by another company.  And it had nothing to do with anything they did, new company fixed the problem in a few minutes.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted]