Minter and Sons Heating and Air Conditioning

November 7, 2017Revdex.comSouth DeweyOklahoma City, OK 73102Re: ID # [redacted] To Whom It May Concern:We were contacted directly by the customer to service his Mitsubishi air conditioning unit on9/25/Upon arrival the technician traced the error codes and determined the issue was relatedto the EEV CoilThe customer was with the technician at all times and was shown where the coilwas bad.It was explained to him at this time that the coil must be ordered directly from the Mitsubishifactory and would take several days for the coil to be shipped and received at our inventoryHeunderstood and the part was ordered on 9/25/17.The coil was installed and the customer was invoiced for the parts and installation of the EEVcoilOur costs are based on a flat rate for most of our services, which means the total costincludes all costs to purchase and install the equipment, Labor, Equipment, Parts and TaxAbreakdown is as follows:Service Call: $89.95EEV Coil: $565.00TOTAL: $654.95At the time of installation the cool weather was not ideal for proper reading of the refrigerantlevels and the customer was advised to contact us in -days for us to return free of charge todouble check operation (See Invoice)The customer stated that it was cooling properly at thetime.The customer contacted us approximately days later and advised that it appeared to be coolingimproperly and requested that we come back outHe was advised that we would schedule aservice call and No Charge the visit but there is always a possibility that there could be anotherproblem and he would be responsible for any parts costsHe became belligerent and usinginappropriate and foul languageI attempted to calm him down by trying to explain that therewould be no charge for the visit and that there might not be any additional costs, but he continuedwith his rant and threatened a lawsuit.During the conversation he stated that he purchased the equipment himself and had a “Friend” toinstall it but was unable to get in contact with him to come back out to service the equipment.Once it was realized that the installation was completed by an unlicensed mechanical contractingcompany and the threats and inappropriate language continued, he was advised that we would notbe willing to provide any further service.Based under these findings and related circumstances we feel it is in our best interest as areputable HVAC company to terminate any business dealings with the customer.I hope this provides further explanation for the customer and helps you understand our position.Regards,Minter And Sons, Inc[redacted] President

Complaint: [redacted] I am rejecting this response because:They are making this up as they go Their whole timeline is incorrect and I have already had another company come out and fix the problem The current company says the error code they are talking about is not correct I want to see a copy of the cost of the part they are saying cost $ I was told that is a $part by the parts house where they bought it I want my money back, since no resolution will be reached, since they are denying that they charged me for work that didn't need to be done Look at the internet ratings on this company, everyone says the same thing, this company way overcharges and won't stand behind anything they do I want my money back since the issue is now resolved by another company And it had nothing to do with anything they did, new company fixed the problem in a few minutes Sincerely, [redacted] ***

I am in receipt of Mr***'s response to our reply Unfortunately, I do not feel that there is any additional details that we can provide in this matter which will make Mr [redacted] satisfiedWe feel that Minter and Sons provided superior service and that our prices are competitive and we stand by the associated charges Again, thank you for your time and please let me know if there is anything else that you feel may be provided in regards to this matter? [redacted] Minter, Minter and Sons, Inc