We have records indicating that this client did not in-fact send documentation that she moved She only sent a request to cancel and stated that she had moved When we spoke with her we explained that she would need to provide PROOF that she moved in the way in the form of a new drivers
license or a utility bill in her name Additionally, she was asked to repay the value of any goods or services she received upon enrollment (according to state statutes)We regret that she is upset, but she did not follow protocolWe never received documentation of a move or reimbursement for the 1st month of her program or gloves (both of which were given to her upon enrollment) We cancel many, many contracts every year without incidentHowever, in this case, the client did not take the required steps to cancelThank You, *** ***
The client did not provide a new drivers license or a utility bill as requested We only received a return address on an envelope as proof Notes on her account made at the time of the request confirm that we never received any of the required documents
Complaint: ***
I am rejecting this response because: I did provide proper paperwork with proofI also stated to the company that I moved in with my sister and that I provided proof address change through personal mail and on my bank statementI was threated by the collection agency *** and was mistreatedI was told they will ruin my credit and would put the companies name on the reason whyI did pay a reduced rate because I was fearful that my credit would be ruined for something I did not do wrongAs I have worked very hard to keep my credit at its rate it isI feel as though this was wrongly handled
Sincerely,
*** Dillon
We have records indicating that this client did not in-fact send documentation that she moved She only sent a request to cancel and stated that she had moved When we spoke with her we explained that she would need to provide PROOF that she moved in the way in the form of a new drivers
license or a utility bill in her name Additionally, she was asked to repay the value of any goods or services she received upon enrollment (according to state statutes)We regret that she is upset, but she did not follow protocolWe never received documentation of a move or reimbursement for the 1st month of her program or gloves (both of which were given to her upon enrollment) We cancel many, many contracts every year without incidentHowever, in this case, the client did not take the required steps to cancelThank You, *** ***
The client did not provide a new drivers license or a utility bill as requested We only received a return address on an envelope as proof Notes on her account made at the time of the request confirm that we never received any of the required documents
Complaint: ***
I am rejecting this response because: I did provide proper paperwork with proofI also stated to the company that I moved in with my sister and that I provided proof address change through personal mail and on my bank statementI was threated by the collection agency *** and was mistreatedI was told they will ruin my credit and would put the companies name on the reason whyI did pay a reduced rate because I was fearful that my credit would be ruined for something I did not do wrongAs I have worked very hard to keep my credit at its rate it isI feel as though this was wrongly handled
Sincerely,
*** Dillon