Thank you for allowing us to respond to this complaint Our goal is to resolve any issues or concerns promptlyI will speak with the owner today to see in what ways we can help this customerIt is a Saturday, so the Service Manager for Subaru is not in the office I will have contact the complainant with resolution options this week [redacted] HR and Business Development Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID Olathe Subaru has agreed to allow me to get a second opinion at a different dealership and front the cost of any associated repairThank you for your help in this matter! Regards, [redacted]
Thank you for allowing the opportunity to respondThe warranty has been cancelled (see attached) It takes - weeks for the refund to be processed Mr [redacted] was informed that the difference of the down payment from the warranty refund would be sent to him via a checkWe are sorry that he had a negative experience Once we receive the refund we will process his portion immediately I am not certain which banks and lenders were contacted to obtain financing, Usually it will take a few to find the best rate for the customerAs for the credit reports, we will be happy to write a letter for Mr [redacted] to send to the credit bureau They may decide to remove additional credit check notations He can contact me at ***@olathekia.com if he would like that letterThank you, [redacted] HR and Business Development Manager***@olathekia.com
Thank you for allowing us to respond to this complaint. Our goal is to resolve any issues or concerns promptly. I will speak with the owner today to see in what ways we can help this customer. It is a Saturday, so the Service Manager for Subaru is not in the office. I will have contact...
the complainant with resolution options this week. [redacted]HR and Business Development Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: 12737640
I am rejecting this response because: They doctored the date. I have a copy stating this was done feb 9th. They put in march 9th. This was changed as well. I have email from them stating it would be processed on feb 9th. No payment still received. This is horrible I would not want anyone else to deal with this. I want proof the check has been sent as well as sales tax charged refunded.
Regards,
[redacted]
Thank you for allowing the opportunity to respond. The warranty has been cancelled (see attached) It takes 4 - 6 weeks for the refund to be processed. Mr. [redacted] was informed that the difference of the down payment from the warranty refund would be sent to him via a check. We are sorry that he...
had a negative experience. Once we receive the refund we will process his portion immediately. I am not certain which banks and lenders were contacted to obtain financing, Usually it will take a few to find the best rate for the customer. As for the credit reports, we will be happy to write a letter for Mr. [redacted] to send to the credit bureau. They may decide to remove additional credit check notations. He can contact me at [redacted]@olathekia.com if he would like that letter. Thank you,[redacted]HR and Business Development Manager[redacted]@olathekia.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12701413. Olathe Subaru has agreed to allow me to get a second opinion at a different dealership and front the cost of any associated repair. Thank you for your help in this matter!
Regards,
[redacted]
Thank you for allowing us to respond to this complaint Our goal is to resolve any issues or concerns promptlyI will speak with the owner today to see in what ways we can help this customerIt is a Saturday, so the Service Manager for Subaru is not in the office I will have contact the complainant with resolution options this week [redacted] HR and Business Development Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID Olathe Subaru has agreed to allow me to get a second opinion at a different dealership and front the cost of any associated repairThank you for your help in this matter! Regards, [redacted]
Thank you for allowing the opportunity to respondThe warranty has been cancelled (see attached) It takes - weeks for the refund to be processed Mr [redacted] was informed that the difference of the down payment from the warranty refund would be sent to him via a checkWe are sorry that he had a negative experience Once we receive the refund we will process his portion immediately I am not certain which banks and lenders were contacted to obtain financing, Usually it will take a few to find the best rate for the customerAs for the credit reports, we will be happy to write a letter for Mr [redacted] to send to the credit bureau They may decide to remove additional credit check notations He can contact me at ***@olathekia.com if he would like that letterThank you, [redacted] HR and Business Development Manager***@olathekia.com
Thank you for allowing us to respond to this complaint. Our goal is to resolve any issues or concerns promptly. I will speak with the owner today to see in what ways we can help this customer. It is a Saturday, so the Service Manager for Subaru is not in the office. I will have contact...
the complainant with resolution options this week. [redacted]HR and Business Development Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: 12737640
I am rejecting this response because: They doctored the date. I have a copy stating this was done feb 9th. They put in march 9th. This was changed as well. I have email from them stating it would be processed on feb 9th. No payment still received. This is horrible I would not want anyone else to deal with this. I want proof the check has been sent as well as sales tax charged refunded.
Regards,
[redacted]
Thank you for allowing the opportunity to respond. The warranty has been cancelled (see attached) It takes 4 - 6 weeks for the refund to be processed. Mr. [redacted] was informed that the difference of the down payment from the warranty refund would be sent to him via a check. We are sorry that he...
had a negative experience. Once we receive the refund we will process his portion immediately. I am not certain which banks and lenders were contacted to obtain financing, Usually it will take a few to find the best rate for the customer. As for the credit reports, we will be happy to write a letter for Mr. [redacted] to send to the credit bureau. They may decide to remove additional credit check notations. He can contact me at [redacted]@olathekia.com if he would like that letter. Thank you,[redacted]HR and Business Development Manager[redacted]@olathekia.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12701413. Olathe Subaru has agreed to allow me to get a second opinion at a different dealership and front the cost of any associated repair. Thank you for your help in this matter!
Regards,
[redacted]