Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response MAY satisfy my issues and/or concerns in reference to complaint # [redacted] I have received a letter dated 5/11/from MinuteClinic promising to send me a refund check no later than 5/25/ I appreciate the admission of fault, but am somewhat concerned that they did not see fit to enclose the promised check with the letter I received Nevertheless, I am prepared to give them the benefit of the doubt and will await receipt of their check I would prefer to wait until such receipt to release my claim with Revdex.com, but given your necessity that I respond within ten days and realizing that a lack of response on my part is in effect an unconditional release, I choose instead to accept the LANGUAGE of their proposed settlement I understand that by choosing to accept the business response that my complaint will be closed as resolved, but rest assured that if I do not receive the promised reimbursement in timely fashion, I will file new complaint with you! Thank you for your assistance in this matterHopefully all will proceed as proposed Regards, [redacted]
Thank you for bringing this to our attention.One of our Minuteclinic representatives has contacted Ms [redacted] and this matter is now closed.If Ms *** has any future concerns, she may contact MinuteClinic customer service at [redacted]
Good day, I have called the patient and left a message with my direct numberPatient will not be billed until this has been processed through to insurance correctly Regards, [redacted] - MC Patient Support Lead
Hello,Thank you for bringing this to our attentionWe have attempted to reach the patient timesWe left our direct contact informationThank you, [redacted] MC Patient Support
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [A call from a representative does not adequately address this complaintI have stated my concerns and the resolution I seekI want everything documented which is not an option with a phone call.] Regards, [redacted]
Better Business Bureau: They removed the charges and I am very happy with the result I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Thank you for bringing this to our attention One of our MinuteClinic representatives will be contacting *** *** in order to discuss her concerns In the meantime, if *** [redacted] has any concerns, she may contact MinuteClinic customer service at ( [redacted] option # 1)
Thank you for bringing this to our attention.One of our MinuteClinic representatives will be contacting Ms [redacted] , in order to discuss her concerns.In the meantime, if Ms [redacted] has any concerns, she may contact MinuteClinic customer service at [redacted]
Thank you for your letter dated January, 4, concerning [redacted] *** I am pleased to report that MinuteClinic has discussed this matter with Ms [redacted] and she was pleased to learn that she will not be billed for the April 5, date of service
Thank you for bringing this to our attentionOne of our MinuteClinic representatives has contacted [redacted] and resolved her concernsIf [redacted] has any future concerns, she may contact MinuteClinic customer service at ###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Thank you for forwarding Ms [redacted] ’ complaint MinuteClinic leadership has spoken to the patient to clarify the lab test ordered and reminded Ms [redacted] that the bill she is receiving is from the lab, not MinuteClinic Further, Ms [redacted] was advised that her insurance company’s denial of the lab bill is an issue she needs to discuss with her insurer, and relates to the contract between the insurance company and the lab, a relationship which does not involve MinuteClinic MinuteClinic has reviewed the patient’s chart and has determined that issuance of the lab order was clinically appropriate and in accordance with the standard of medical care
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRisk management continues to say the say thing over and over they will not adjust bill until the doctor puts in writing that the wrong cream was given to meI told her the doctor said it verbally to me in the officeThere is definitely no concern for what happened to my face (severe burn and peeling)It shows no concern for their customers and consumers which is what the Revdex.com representsI reject Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good afternoon, I have reached out to the patient about the events, and she was contacted by the SPM and our internal departmentThis has been resolved, Thank you,- [redacted] MC Patient Support
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] On 4-27-I received a call from Minute clinic that they will take of the $charge that [redacted] Clinic had sent me as it was a test that I did not authorize The case was closed by your organization I paid the $copayment that was required (see attachment) On 5-15-I received a statement from [redacted] clinic (statement was dated 5-8-17) There was still a $charge on my account (see attachment) I called today (5-15-17) to see if that charge was still on my account Per their system, the charge was still there I called *** (the person who told me it would be taken care of on 4-27-17) and she said should would resubmit it So I would appreciate if you would reopen this case as the payment has not been handled by Minute Clinic Thank youRegards, [redacted]
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response MAY satisfy my issues and/or concerns in reference to complaint # [redacted] I have received a letter dated 5/11/from MinuteClinic promising to send me a refund check no later than 5/25/ I appreciate the admission of fault, but am somewhat concerned that they did not see fit to enclose the promised check with the letter I received Nevertheless, I am prepared to give them the benefit of the doubt and will await receipt of their check I would prefer to wait until such receipt to release my claim with Revdex.com, but given your necessity that I respond within ten days and realizing that a lack of response on my part is in effect an unconditional release, I choose instead to accept the LANGUAGE of their proposed settlement I understand that by choosing to accept the business response that my complaint will be closed as resolved, but rest assured that if I do not receive the promised reimbursement in timely fashion, I will file new complaint with you! Thank you for your assistance in this matterHopefully all will proceed as proposed Regards, [redacted]
Thank you for bringing this to our attention.One of our Minuteclinic representatives has contacted Ms [redacted] and this matter is now closed.If Ms *** has any future concerns, she may contact MinuteClinic customer service at [redacted]
Good day, I have called the patient and left a message with my direct numberPatient will not be billed until this has been processed through to insurance correctly Regards, [redacted] - MC Patient Support Lead
Hello,Thank you for bringing this to our attentionWe have attempted to reach the patient timesWe left our direct contact informationThank you, [redacted] MC Patient Support
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [A call from a representative does not adequately address this complaintI have stated my concerns and the resolution I seekI want everything documented which is not an option with a phone call.] Regards, [redacted]
Better Business Bureau: They removed the charges and I am very happy with the result I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Thank you for bringing this to our attention One of our MinuteClinic representatives will be contacting *** *** in order to discuss her concerns In the meantime, if *** [redacted] has any concerns, she may contact MinuteClinic customer service at ( [redacted] option # 1)
Thank you for bringing this to our attention.One of our MinuteClinic representatives will be contacting Ms [redacted] , in order to discuss her concerns.In the meantime, if Ms [redacted] has any concerns, she may contact MinuteClinic customer service at [redacted]
Thank you for your letter dated January, 4, concerning [redacted] *** I am pleased to report that MinuteClinic has discussed this matter with Ms [redacted] and she was pleased to learn that she will not be billed for the April 5, date of service
Thank you for bringing this to our attentionOne of our MinuteClinic representatives has contacted [redacted] and resolved her concernsIf [redacted] has any future concerns, she may contact MinuteClinic customer service at ###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Thank you for forwarding Ms [redacted] ’ complaint MinuteClinic leadership has spoken to the patient to clarify the lab test ordered and reminded Ms [redacted] that the bill she is receiving is from the lab, not MinuteClinic Further, Ms [redacted] was advised that her insurance company’s denial of the lab bill is an issue she needs to discuss with her insurer, and relates to the contract between the insurance company and the lab, a relationship which does not involve MinuteClinic MinuteClinic has reviewed the patient’s chart and has determined that issuance of the lab order was clinically appropriate and in accordance with the standard of medical care
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRisk management continues to say the say thing over and over they will not adjust bill until the doctor puts in writing that the wrong cream was given to meI told her the doctor said it verbally to me in the officeThere is definitely no concern for what happened to my face (severe burn and peeling)It shows no concern for their customers and consumers which is what the Revdex.com representsI reject Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good afternoon, I have reached out to the patient about the events, and she was contacted by the SPM and our internal departmentThis has been resolved, Thank you,- [redacted] MC Patient Support
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] On 4-27-I received a call from Minute clinic that they will take of the $charge that [redacted] Clinic had sent me as it was a test that I did not authorize The case was closed by your organization I paid the $copayment that was required (see attachment) On 5-15-I received a statement from [redacted] clinic (statement was dated 5-8-17) There was still a $charge on my account (see attachment) I called today (5-15-17) to see if that charge was still on my account Per their system, the charge was still there I called *** (the person who told me it would be taken care of on 4-27-17) and she said should would resubmit it So I would appreciate if you would reopen this case as the payment has not been handled by Minute Clinic Thank youRegards, [redacted]