Minuteman Harley Davidson

Mr*** arrived to take the Rider Training class unprepared When people sign up for our classes we tell them what the requirements are, including what riding gear they need, including a DOT approved helmet After they register we send them an e-mail with all the requirements listed,
including the requirement to wear a DOT approved helmet A week before the class we call to confirm the student remembers they are registered, and remind them again that a DOT helmet is required When we asked Mr*** if he was aware that a DOT helmet was required, he said he was aware of the requirement When we asked him if he received the e-mail stating a DOT helmet was required, he said he received the e-mail Mr*** made a decision not to wear a DOT approved helmet.In addition, we tell every student that they must be here, ready to start the class at 8:am They are told that on the phone, and it is in the e-mail they receive from us Mr*** was late for the start of the class The instructor asked the entire class if they had been made aware that the class starts on time and that a DOT helmet is required Every student agreed that they had been informed of these requirements Mr*** decided to ignore these requirements Mr*** states that he offered to purchase a helmet, but the store is not open at 8:am, and Mr*** was late, meaning he was removed from the class.Mr*** is welcome to schedule a different class, but he is required to pay for it We cannot sell the empty spot from a class that is already complete.Here are the policies of the Massachusetts Rider Education Program, the State office that overseas Rider Training, regarding cancellation and refunds;"Cancellation Policy: to receive a refund, a request must be sent in writing )US mail,e-mail or fax) and be received by the site coordinator more than days prior to the start of the course All cancellations that are made more than days prior to the start of the course will be charged a $cancellation fee No refunds will be made to students that cancel with less than days written notice, are late to class, dismissed, voluntarily leave, do not pass a written or riding evaluation, have previously rescheduled, or miss a segment of the course." "Reschedule Policy: Students may reschedule to another class within the calendar year one time, space permitting All reschedule requests must be sent to the site coordinator in writing (US mail, e-mail or fax) All reschedule requests that are received by the site coordinator more than days prior to the start of the course will be charged a $reschedule fee All schedule requests that are received by the site coordinator between and days prior to the start of the course will be charged a $reschedule fee There will be no rescheduling of a class within hours of the start of the course."Mr*** made the decision to arrive late to class and arrive without a DOT approved helmet Both of these violations of Commonwealth of Massachusetts policy disqualified him from taking the course on Saturday, June 17,