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Minuteman Press of Bellerose

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Minuteman Press of Bellerose Reviews (1)

Review: I ordered 1000 business cards from this concern back in October. To lure me in the [redacted] said that he would give me special pricing. When I went back to complete the order the [redacted] then had amnesia because he claimed he didn't remember giving me the special pricing. In spite of my better judgement I went ahead and placed the order at regular pricing after finalizing what the finished product would look like. I went in to pick up my cards which were in 2 separate boxes, approximate 900 cards in one box and 100 in another. I checked a couple of cards in the smaller box and they looked fine. After giving out those 100 or so cards I opened up the larger box only to find that practically all the cards where way off center-either very far to the right or left on both sides (they were double sided cards). I brought them back to the store around the middle of December and a representative of the business agreed that they were not very good and took them back. They said they would reprint them and would call me when they were ready. When I went to pick up the fixed bunch I was surprised to see that they were on the wrong card stock to which they agreed again that I was correct. I also pointed out that the back of the card was still not centered. They made some excuse about not having enough space to do the job correctly which surprised me since the original 100 were centered just fine. So I told them what line they could take out to give them the opportunity to make them correctly. When I was called to OK the 3rd proof and it still wasn't centered I said enough was enough and I asked for my money back. I was told by a representative of the store that she had spoken with the [redacted] and he said I could not get my money back but that he would supply me with 2000 cards instead of the 1000 that were originally ordered since I've waited such a long time without cards and had to come back so often. This placated me and when I went back the 4th time to look at the proof it still was not centered to which they agreed again. Why they were calling me down all these times to OK proofs that were inferior is beyond me. By the end of February when I still had not heard form them I called the store and spoke with yet another person who told me that some part on some machine was broken and they couldn't print out even a proof but that it was getting fixed the very next day and I could come in that afternoon to look at yet another proof. When I went back the [redacted] time they finally looked OK but at that time they would not honor the offer of giving me 2000 for waiting months to get my cards and having to go down numerous times to OK proofs that were not correct. At that time I left unsatisfied and told them I would go through my charge card to try and get my money back. As it is now approaching 5 months without cards that have been paid for I would like a credit to my charge card for the full amount so I have the ability to go elsewhere and get the business cards I so desperately need.Desired Settlement: I think after the promises not kept ( special pricing and 2000 cards), the inability to get the cards centered after numerous attempts and changes, the multiple times I had to go down to the store only to be turned away again without cards , and constantly dealing with a different person at the store though out this transaction that the least they can do is offer a full refund so that this nightmare is finally over. A printing business that can't print the easiest of business cards after so many months should at least be able to offer that.

Business

Response:

In Oct 2013 [redacted] placed an order for Business Cards. We produced a custom design to her specifications and on Oct **, 2013 she signed a proof approving the layout and told us to go ahead and produce the cards. Up to that point we had not taken any payment from her and produced the layout subject to her approval. Had she not approved the layout she would not have been obligated to pay us. Therefore her claim of being "LURED" is baseless.

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Description: PRINTERS, PRINTERS-BUSINESS FORMS, PRINTING BROKERS, SCREEN PRINTING, SIGNS, ENVELOPES-RETAIL, LABELS-PAPER, STATIONERS-RETAIL, COPY & DUPLICATING SERVICE, GRAPHIC DESIGNERS, ADVERTISING SPECIALTIES, PROMOTIONAL PRODUCTS, ENGRAVERS-STATIONERY, POST CARDS-MANUFACTURERS & DISTRIBUTORS

Address: 248-02 Union Turnpike, Bellerose, New York, United States, 11426

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