Complaint: [redacted] I am rejecting this response because: I have come to find out the reasoning why our maintenance requests are just now being fulfilled is due to the property not having a maintenance staff until August of last yearThe lease was was only to be for a year from which we signeddays after the time we signed the lease surpasses the tear mark As I have stated earlier, this is the third management staff to come to b the property I am also prepared to contact the San Marcos Chamber of Commerce in regards to this matter Regards, [redacted]
The residents signed a legally binding lease contract with lease terms beginning on June 1, and ending on June 30, The residents claim that they did not know that they signed for those termsThe lease that they agreed to and signed also reflects that a 60-day written notice is required
if vacating the apartment. A written notice to vacate has not been submitted to Country OaksThe residents' attorney contacted Country Oaks via letter on 6/3/Country Oaks' manager attempted to contact the attorney via telephone on 6/3/at 4:49pm. The attorney's office secretary explained that the attorney was not in the office and would not return the rest of the weekThe secretary also explained that she would not be in the office on Monday, therefore she would "probably" get the message to the attorney on the following TuesdayCountry Oaks' manager also emailed the attorney at 5:09pm on 6/3/To date, the attorney has not contacted Country Oaks to discuss mattersThe letter provided by the attorney did not state what was being requested. All work requested had been completed in a timely manner in previous months. On 6/5/15, one of the residents mentioned that the AC in her home was not workingCountry Oaks stated that they would make the repairs; however the resident stated that she did not need anyone to make the repair because she would be moving in a month. Customer’s Statement of the Problem: My roommate and I signed with this apartment complex June 1, We chose this complex because it was affordable for both of us and was well recommended by a friend of ours who also lived thereSince living in that apartment we had issues with the maintance as well as the staff that works thereThere has been many outstanding maintenance requests made that are just now being completedThere has been a frequent turnover of the staff there which means documents had been lost and not reportedWe received s notice for our effective move out for May 31,on March 23, We were to give our notice of move out by April I went into the office on April to give our notice of our move outUnfortunately, I do not have the original copy of our noticeI searched for a new apartment for both my roommate and I to move into on May 1,On that same day we received a notice that our lease ends on June 30,Upon signing our lease last year I did ask for a copy of our leaseAttached to the lease is an Addendum explaining our concession and monthly termsThere is a misprint on the actual lease that was caught previously and was not changed my the previous management staff and that our lease was supposed to end May 31, The date of the leasing contract is marked May 29, My roommate and I did contact a lawyer who sent letters to the Management Company as well as the apartment complexMy roommate has already paid her half of June's rent under the pretense that nothing was done by our lawyer.Complaint Background:Product/Service: LeasingPurchase Date: 6/1/2014Problem Occurred: 6/1/2014Model: Account Number: Order Number: Talked to Company: 5/5/2015Talked to Company (2nd): 5/7/2015Talked to Company (3rd): 6/1/2015Name of Salesperson: Purchase Price: $750.00Disputed Amount: $Desired Settlement: I would like the money refunded to be put towards our new apartment Content will be sent to Bing Translation Services for translation purposesTranslations are made through an automated/computerized process powered by Google or Microsoft/BingNeither Revdex.com nor any, officer, or employee of Revdex.com warrants the accuracy, reliability, or timeliness of any information translated by this system and shall not be liable for any losses caused by such reliance on the accuracy, reliability, or timeliness of such informationWhile every effort is made to ensure the accuracy of the translation, portions may be incorrectAny person or entity who relies on information obtained from the system does so at his or her own riskContent is sent over secure channels to Google or Microsoft/Bing servers - be sure to take any desired action to remove sensitive content prior to translationWhat is the next step? Revdex.com is awaiting your initial response with regard to this complaintRespond to this complaint Tell us why here
Good Morning,My name is *** and I am the Regional Manager in charge of Country Oaks. I would like for ***, *** (our manager), and I to get together to discuss this matter in more detail. Next week anytime works for our schedule.Please note that our online payment
system is not controlled by the employee's onsite or anyone in the corporate office. Online payments are only controlled by the residents and the online payments are setup by the residents.At this point I am not willing to waive any fees however Ms*** please bring with you, next week, any bank documentation that you feel is important to review.Will Tuesday June 28th work for everyone? Would anyone from the Revdex.com like to be involve in this discussion?*** ***.***@sandalwoodmgt.com
The lease is a binding contract, which was signed by the residents and Country Oaks managementAll requests made to the office for repairs were completed in a timely mannerThe residents are currently occupying the unit, but should contact management regarding other breach of contract issues
Complaint: [redacted]
I am rejecting this response because:
I have come to find out the reasoning why our maintenance requests are just now being fulfilled is due to the property not having a maintenance staff until August of last year. The lease was was only to be for a year from which we signed. 29 days after the time we signed the lease surpasses the tear mark. As I have stated earlier, this is the third management staff to come to b the property. I am also prepared to contact the San Marcos Chamber of Commerce in regards to this matter.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Country Oaks did receive a letter of notice of move out. The current management staff that is now in place have been in the complex since March of this year. The outstanding requests for maintenance are just now being completed after a year of living in the complex. The lease should have only been for the 12 months that we were living there. The attorney that was hired let us know that he was in the hospital and was not able to provide correspondence with the apartment complex. The additional month on the lease has been disputed before, and no changes have been made.I am still unable to have any contact with the corporate management office. The lease was only so supposed to be a year from which we have signed June 1,2014 to June 1,2015. As I have stated previously we received two notices from Country Oaks apartments. The first was received March 23, 2015 with our effective date of move out May 31,2015. Upon that notice, my roommate and I were looking for apartments for immediate move in for the first week in June. On May 8, 2015 we received another notice with the effective move out date for June 30,2015. I went into the office May 12th and May 14th to dispute the two letters as well as bring in a copy of the lease. The addendum which is attached does show that we were granted a concession of $90 off of our rent. Numerous phone calls have been made over the course of a year to the corporate management Sandalwood Management about the problems we have had with this complex, not only by myself and my roommate,but by our parents also.
Regards,
[redacted]
The cause of the leak was not in [redacted]’s apartment #[redacted]. The cause of the leak was in an upstairs apartment unit #[redacted]. With that being said a water reimbursement would not seem just. Additionally, the leak turned out to be two small leaks in two separate pipes used for the shower in...
apartment #[redacted]. Do to the two separate leak locations the 1st repair, which the staff thought fixed everything, is what allowed us the ability to find the second area. The second half of the repair was linked to the shower pipes after the water was diverted from the tub to the shower. That made the diagnosis and location of the second “pin hole” leak more difficult. While we feel we did not do anything wrong in this situation, we do like to work with unhappy residents and unhappy former residents (as [redacted] has already moved out). Given the facts above we would be interested in learning what [redacted] thought was fair in this situation. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Complaint: [redacted] I am rejecting this response because: I have come to find out the reasoning why our maintenance requests are just now being fulfilled is due to the property not having a maintenance staff until August of last yearThe lease was was only to be for a year from which we signeddays after the time we signed the lease surpasses the tear mark As I have stated earlier, this is the third management staff to come to b the property I am also prepared to contact the San Marcos Chamber of Commerce in regards to this matter Regards, [redacted]
The residents signed a legally binding lease contract with lease terms beginning on June 1, and ending on June 30, The residents claim that they did not know that they signed for those termsThe lease that they agreed to and signed also reflects that a 60-day written notice is required
if vacating the apartment. A written notice to vacate has not been submitted to Country OaksThe residents' attorney contacted Country Oaks via letter on 6/3/Country Oaks' manager attempted to contact the attorney via telephone on 6/3/at 4:49pm. The attorney's office secretary explained that the attorney was not in the office and would not return the rest of the weekThe secretary also explained that she would not be in the office on Monday, therefore she would "probably" get the message to the attorney on the following TuesdayCountry Oaks' manager also emailed the attorney at 5:09pm on 6/3/To date, the attorney has not contacted Country Oaks to discuss mattersThe letter provided by the attorney did not state what was being requested. All work requested had been completed in a timely manner in previous months. On 6/5/15, one of the residents mentioned that the AC in her home was not workingCountry Oaks stated that they would make the repairs; however the resident stated that she did not need anyone to make the repair because she would be moving in a month. Customer’s Statement of the Problem: My roommate and I signed with this apartment complex June 1, We chose this complex because it was affordable for both of us and was well recommended by a friend of ours who also lived thereSince living in that apartment we had issues with the maintance as well as the staff that works thereThere has been many outstanding maintenance requests made that are just now being completedThere has been a frequent turnover of the staff there which means documents had been lost and not reportedWe received s notice for our effective move out for May 31,on March 23, We were to give our notice of move out by April I went into the office on April to give our notice of our move outUnfortunately, I do not have the original copy of our noticeI searched for a new apartment for both my roommate and I to move into on May 1,On that same day we received a notice that our lease ends on June 30,Upon signing our lease last year I did ask for a copy of our leaseAttached to the lease is an Addendum explaining our concession and monthly termsThere is a misprint on the actual lease that was caught previously and was not changed my the previous management staff and that our lease was supposed to end May 31, The date of the leasing contract is marked May 29, My roommate and I did contact a lawyer who sent letters to the Management Company as well as the apartment complexMy roommate has already paid her half of June's rent under the pretense that nothing was done by our lawyer.Complaint Background:Product/Service: LeasingPurchase Date: 6/1/2014Problem Occurred: 6/1/2014Model: Account Number: Order Number: Talked to Company: 5/5/2015Talked to Company (2nd): 5/7/2015Talked to Company (3rd): 6/1/2015Name of Salesperson: Purchase Price: $750.00Disputed Amount: $Desired Settlement: I would like the money refunded to be put towards our new apartment Content will be sent to Bing Translation Services for translation purposesTranslations are made through an automated/computerized process powered by Google or Microsoft/BingNeither Revdex.com nor any, officer, or employee of Revdex.com warrants the accuracy, reliability, or timeliness of any information translated by this system and shall not be liable for any losses caused by such reliance on the accuracy, reliability, or timeliness of such informationWhile every effort is made to ensure the accuracy of the translation, portions may be incorrectAny person or entity who relies on information obtained from the system does so at his or her own riskContent is sent over secure channels to Google or Microsoft/Bing servers - be sure to take any desired action to remove sensitive content prior to translationWhat is the next step? Revdex.com is awaiting your initial response with regard to this complaintRespond to this complaint Tell us why here
Good Morning,My name is *** and I am the Regional Manager in charge of Country Oaks. I would like for ***, *** (our manager), and I to get together to discuss this matter in more detail. Next week anytime works for our schedule.Please note that our online payment
system is not controlled by the employee's onsite or anyone in the corporate office. Online payments are only controlled by the residents and the online payments are setup by the residents.At this point I am not willing to waive any fees however Ms*** please bring with you, next week, any bank documentation that you feel is important to review.Will Tuesday June 28th work for everyone? Would anyone from the Revdex.com like to be involve in this discussion?*** ***.***@sandalwoodmgt.com
The lease is a binding contract, which was signed by the residents and Country Oaks managementAll requests made to the office for repairs were completed in a timely mannerThe residents are currently occupying the unit, but should contact management regarding other breach of contract issues
Complaint: [redacted]
I am rejecting this response because:
I have come to find out the reasoning why our maintenance requests are just now being fulfilled is due to the property not having a maintenance staff until August of last year. The lease was was only to be for a year from which we signed. 29 days after the time we signed the lease surpasses the tear mark. As I have stated earlier, this is the third management staff to come to b the property. I am also prepared to contact the San Marcos Chamber of Commerce in regards to this matter.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Country Oaks did receive a letter of notice of move out. The current management staff that is now in place have been in the complex since March of this year. The outstanding requests for maintenance are just now being completed after a year of living in the complex. The lease should have only been for the 12 months that we were living there. The attorney that was hired let us know that he was in the hospital and was not able to provide correspondence with the apartment complex. The additional month on the lease has been disputed before, and no changes have been made.I am still unable to have any contact with the corporate management office. The lease was only so supposed to be a year from which we have signed June 1,2014 to June 1,2015. As I have stated previously we received two notices from Country Oaks apartments. The first was received March 23, 2015 with our effective date of move out May 31,2015. Upon that notice, my roommate and I were looking for apartments for immediate move in for the first week in June. On May 8, 2015 we received another notice with the effective move out date for June 30,2015. I went into the office May 12th and May 14th to dispute the two letters as well as bring in a copy of the lease. The addendum which is attached does show that we were granted a concession of $90 off of our rent. Numerous phone calls have been made over the course of a year to the corporate management Sandalwood Management about the problems we have had with this complex, not only by myself and my roommate,but by our parents also.
Regards,
[redacted]
The cause of the leak was not in [redacted]’s apartment #[redacted]. The cause of the leak was in an upstairs apartment unit #[redacted]. With that being said a water reimbursement would not seem just. Additionally, the leak turned out to be two small leaks in two separate pipes used for the shower in...
apartment #[redacted]. Do to the two separate leak locations the 1st repair, which the staff thought fixed everything, is what allowed us the ability to find the second area. The second half of the repair was linked to the shower pipes after the water was diverted from the tub to the shower. That made the diagnosis and location of the second “pin hole” leak more difficult. While we feel we did not do anything wrong in this situation, we do like to work with unhappy residents and unhappy former residents (as [redacted] has already moved out). Given the facts above we would be interested in learning what [redacted] thought was fair in this situation. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]