At Minuteman Seamless Gutters, Inc. (“LeafGuard”), we go out of our way to try to make customers 100% satisfied
with their experience with us. Sometimes, in doing so, we exceed what we are contractually required to do so.
We have had a chance to investigate the Customers’ complaint and have come up with solution to alleviate the
Customers’ concerns, even though we did nothing wrong with our original installation of a LeafGuard gutter system.
Accordingly, we consider this matter closed.
As noted in the Customers’ complaint, their primary concern was gap between the LeafGuard gutter system
and the siding of their home. Based on our investigation, the gap was approximate ½ inch. However, the ½ inch
gap was more to do with the previous siding installation then the installation of a LeafGuard gutter system.
The Customers’ prior gutter system hung lower than a LeafGuard gutter system. So, the siding installer stopped
the siding short of going all the way to the top of the wall. Yet, there was no noticeable, exposed ½
inch gap because the siding stopped behind the lower hanging gutters. Yet, this might be the reason the Customers
were having the water leakage problem they were having before the LeafGuard gutter system was installed.
When we install a LeafGuard gutter system, we typically have to hang it higher to make sure that the LeafGuard
gutter system goes underneath drip edge of the roof line. This is necessary to prevent the water leakage problem
that the Customers previously experienced with their home.
As noted above, we have worked with the Customers to come up with a resolution of their problem. We have
agreed to lower our gutters and to add additional flashing to cover the ½ inch gap with the siding. We have agreed to
do this at no cost to the Customers, even though there was no contractual agreement for us to put in additional flashing.
The Customers seemed extremely satisfied with our proposed solution. We anticipate shortly completing the work.
As the Customers noted in their complaint, they had communicated with the General Manager last Thursday--three
days after the initial install. Also, as the Customers noted, they indicated that the General Manager stated he would
get back with them, which he intended to do so before this complaint was filed. However, over the weekend, the birth
of the General Manager’s child occurred. So, he did not have a chance to get back to them before this complaint was filed on
Monday morning. Nevertheless, we apologize for any frustration that the Customers experienced because of the delay in
communication.
We are have agreed to assist the Customers with their problem of the siding not completely covering their wall out of our goal
of trying to make all of our customers 100% satisfied and in the interest of customer service. Hopefully, we can fully resolve
the Customers’ concern, and we can reach our goal of our customers being 100% satisfied.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
At Minuteman Seamless Gutters, Inc. (“LeafGuard”), we go out of our way to try to make customers 100% satisfied
with their experience with us. Sometimes, in doing so, we exceed what we are contractually required to do so.
We have had a chance to...
investigate the Customers’ complaint and have come up with solution to alleviate the
Customers’ concerns, even though we did nothing wrong with our original installation of a LeafGuard gutter system.
Accordingly, we consider this matter closed.
As noted in the Customers’ complaint, their primary concern was gap between the LeafGuard gutter system
and the siding of their home. Based on our investigation, the gap was approximate ½ inch. However, the ½ inch
gap was more to do with the previous siding installation then the installation of a LeafGuard gutter system.
The Customers’ prior gutter system hung lower than a LeafGuard gutter system. So, the siding installer stopped
the siding short of going all the way to the top of the wall. Yet, there was no noticeable, exposed ½
inch gap because the siding stopped behind the lower hanging gutters. Yet, this might be the reason the Customers
were having the water leakage problem they were having before the LeafGuard gutter system was installed.
When we install a LeafGuard gutter system, we typically have to hang it higher to make sure that the LeafGuard
gutter system goes underneath drip edge of the roof line. This is necessary to prevent the water leakage problem
that the Customers previously experienced with their home.
As noted above, we have worked with the Customers to come up with a resolution of their problem. We have
agreed to lower our gutters and to add additional flashing to cover the ½ inch gap with the siding. We have agreed to
do this at no cost to the Customers, even though there was no contractual agreement for us to put in additional flashing.
The Customers seemed extremely satisfied with our proposed solution. We anticipate shortly completing the work.
As the Customers noted in their complaint, they had communicated with the General Manager last Thursday--three
days after the initial install. Also, as the Customers noted, they indicated that the General Manager stated he would
get back with them, which he intended to do so before this complaint was filed. However, over the weekend, the birth
of the General Manager’s child occurred. So, he did not have a chance to get back to them before this complaint was filed on
Monday morning. Nevertheless, we apologize for any frustration that the Customers experienced because of the delay in
communication.
We are have agreed to assist the Customers with their problem of the siding not completely covering their wall out of our goal
of trying to make all of our customers 100% satisfied and in the interest of customer service. Hopefully, we can fully resolve
the Customers’ concern, and we can reach our goal of our customers being 100% satisfied.
At Minuteman Seamless Gutters, Inc. (“LeafGuard”), we go out of our way to try to make customers 100% satisfied
with their experience with us. Sometimes, in doing so, we exceed what we are contractually required to do so.
We have had a chance to investigate the Customers’ complaint and have come up with solution to alleviate the
Customers’ concerns, even though we did nothing wrong with our original installation of a LeafGuard gutter system.
Accordingly, we consider this matter closed.
As noted in the Customers’ complaint, their primary concern was gap between the LeafGuard gutter system
and the siding of their home. Based on our investigation, the gap was approximate ½ inch. However, the ½ inch
gap was more to do with the previous siding installation then the installation of a LeafGuard gutter system.
The Customers’ prior gutter system hung lower than a LeafGuard gutter system. So, the siding installer stopped
the siding short of going all the way to the top of the wall. Yet, there was no noticeable, exposed ½
inch gap because the siding stopped behind the lower hanging gutters. Yet, this might be the reason the Customers
were having the water leakage problem they were having before the LeafGuard gutter system was installed.
When we install a LeafGuard gutter system, we typically have to hang it higher to make sure that the LeafGuard
gutter system goes underneath drip edge of the roof line. This is necessary to prevent the water leakage problem
that the Customers previously experienced with their home.
As noted above, we have worked with the Customers to come up with a resolution of their problem. We have
agreed to lower our gutters and to add additional flashing to cover the ½ inch gap with the siding. We have agreed to
do this at no cost to the Customers, even though there was no contractual agreement for us to put in additional flashing.
The Customers seemed extremely satisfied with our proposed solution. We anticipate shortly completing the work.
As the Customers noted in their complaint, they had communicated with the General Manager last Thursday--three
days after the initial install. Also, as the Customers noted, they indicated that the General Manager stated he would
get back with them, which he intended to do so before this complaint was filed. However, over the weekend, the birth
of the General Manager’s child occurred. So, he did not have a chance to get back to them before this complaint was filed on
Monday morning. Nevertheless, we apologize for any frustration that the Customers experienced because of the delay in
communication.
We are have agreed to assist the Customers with their problem of the siding not completely covering their wall out of our goal
of trying to make all of our customers 100% satisfied and in the interest of customer service. Hopefully, we can fully resolve
the Customers’ concern, and we can reach our goal of our customers being 100% satisfied.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
At Minuteman Seamless Gutters, Inc. (“LeafGuard”), we go out of our way to try to make customers 100% satisfied
with their experience with us. Sometimes, in doing so, we exceed what we are contractually required to do so.
We have had a chance to...
investigate the Customers’ complaint and have come up with solution to alleviate the
Customers’ concerns, even though we did nothing wrong with our original installation of a LeafGuard gutter system.
Accordingly, we consider this matter closed.
As noted in the Customers’ complaint, their primary concern was gap between the LeafGuard gutter system
and the siding of their home. Based on our investigation, the gap was approximate ½ inch. However, the ½ inch
gap was more to do with the previous siding installation then the installation of a LeafGuard gutter system.
The Customers’ prior gutter system hung lower than a LeafGuard gutter system. So, the siding installer stopped
the siding short of going all the way to the top of the wall. Yet, there was no noticeable, exposed ½
inch gap because the siding stopped behind the lower hanging gutters. Yet, this might be the reason the Customers
were having the water leakage problem they were having before the LeafGuard gutter system was installed.
When we install a LeafGuard gutter system, we typically have to hang it higher to make sure that the LeafGuard
gutter system goes underneath drip edge of the roof line. This is necessary to prevent the water leakage problem
that the Customers previously experienced with their home.
As noted above, we have worked with the Customers to come up with a resolution of their problem. We have
agreed to lower our gutters and to add additional flashing to cover the ½ inch gap with the siding. We have agreed to
do this at no cost to the Customers, even though there was no contractual agreement for us to put in additional flashing.
The Customers seemed extremely satisfied with our proposed solution. We anticipate shortly completing the work.
As the Customers noted in their complaint, they had communicated with the General Manager last Thursday--three
days after the initial install. Also, as the Customers noted, they indicated that the General Manager stated he would
get back with them, which he intended to do so before this complaint was filed. However, over the weekend, the birth
of the General Manager’s child occurred. So, he did not have a chance to get back to them before this complaint was filed on
Monday morning. Nevertheless, we apologize for any frustration that the Customers experienced because of the delay in
communication.
We are have agreed to assist the Customers with their problem of the siding not completely covering their wall out of our goal
of trying to make all of our customers 100% satisfied and in the interest of customer service. Hopefully, we can fully resolve
the Customers’ concern, and we can reach our goal of our customers being 100% satisfied.