[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
At Minuteman Seamless Gutters, Inc(“LeafGuard”), we go out of our way to try to make customers 100% satisfied with their experience with us Sometimes, in doing so, we exceed what we are contractually required to do so We have had a chance to investigate the Customers’ complaint and have come up with solution to alleviate the Customers’ concerns, even though we did nothing wrong with our original installation of a LeafGuard gutter system Accordingly, we consider this matter closed As noted in the Customers’ complaint, their primary concern was gap between the LeafGuard gutter system and the siding of their home Based on our investigation, the gap was approximate ½ inch However, the ½ inch gap was more to do with the previous siding installation then the installation of a LeafGuard gutter system The Customers’ prior gutter system hung lower than a LeafGuard gutter system So, the siding installer stopped the siding short of going all the way to the top of the wall Yet, there was no noticeable, exposed ½ inch gap because the siding stopped behind the lower hanging gutters Yet, this might be the reason the Customers were having the water leakage problem they were having before the LeafGuard gutter system was installed When we install a LeafGuard gutter system, we typically have to hang it higher to make sure that the LeafGuard gutter system goes underneath drip edge of the roof line This is necessary to prevent the water leakage problem that the Customers previously experienced with their home As noted above, we have worked with the Customers to come up with a resolution of their problem We have agreed to lower our gutters and to add additional flashing to cover the ½ inch gap with the siding We have agreed to do this at no cost to the Customers, even though there was no contractual agreement for us to put in additional flashing The Customers seemed extremely satisfied with our proposed solution We anticipate shortly completing the work As the Customers noted in their complaint, they had communicated with the General Manager last Thursday--three days after the initial install Also, as the Customers noted, they indicated that the General Manager stated he would get back with them, which he intended to do so before this complaint was filed However, over the weekend, the birth of the General Manager’s child occurred So, he did not have a chance to get back to them before this complaint was filed on Monday morning Nevertheless, we apologize for any frustration that the Customers experienced because of the delay in communication We are have agreed to assist the Customers with their problem of the siding not completely covering their wall out of our goal of trying to make all of our customers 100% satisfied and in the interest of customer service Hopefully, we can fully resolve the Customers’ concern, and we can reach our goal of our customers being 100% satisfied
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
At Minuteman Seamless Gutters, Inc(“LeafGuard”), we go out of our way to try to make customers 100% satisfied with their experience with us Sometimes, in doing so, we exceed what we are contractually required to do so We have had a chance to investigate the Customers’ complaint and have come up with solution to alleviate the Customers’ concerns, even though we did nothing wrong with our original installation of a LeafGuard gutter system Accordingly, we consider this matter closed As noted in the Customers’ complaint, their primary concern was gap between the LeafGuard gutter system and the siding of their home Based on our investigation, the gap was approximate ½ inch However, the ½ inch gap was more to do with the previous siding installation then the installation of a LeafGuard gutter system The Customers’ prior gutter system hung lower than a LeafGuard gutter system So, the siding installer stopped the siding short of going all the way to the top of the wall Yet, there was no noticeable, exposed ½ inch gap because the siding stopped behind the lower hanging gutters Yet, this might be the reason the Customers were having the water leakage problem they were having before the LeafGuard gutter system was installed When we install a LeafGuard gutter system, we typically have to hang it higher to make sure that the LeafGuard gutter system goes underneath drip edge of the roof line This is necessary to prevent the water leakage problem that the Customers previously experienced with their home As noted above, we have worked with the Customers to come up with a resolution of their problem We have agreed to lower our gutters and to add additional flashing to cover the ½ inch gap with the siding We have agreed to do this at no cost to the Customers, even though there was no contractual agreement for us to put in additional flashing The Customers seemed extremely satisfied with our proposed solution We anticipate shortly completing the work As the Customers noted in their complaint, they had communicated with the General Manager last Thursday--three days after the initial install Also, as the Customers noted, they indicated that the General Manager stated he would get back with them, which he intended to do so before this complaint was filed However, over the weekend, the birth of the General Manager’s child occurred So, he did not have a chance to get back to them before this complaint was filed on Monday morning Nevertheless, we apologize for any frustration that the Customers experienced because of the delay in communication We are have agreed to assist the Customers with their problem of the siding not completely covering their wall out of our goal of trying to make all of our customers 100% satisfied and in the interest of customer service Hopefully, we can fully resolve the Customers’ concern, and we can reach our goal of our customers being 100% satisfied