Minyard Sons Services, Inc.

Complaint: ***
I am rejecting this response because:spoke to *** over the phone, he agreed to refund me $for the bid I hadn't received
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** ResponseComplaint # *** On June 8thMr*** contacted us about a problem with his Air Conditioningsystem. Our Service Tech *** went tothe residence where he made a temporary repair and charged the system with 3pounds of refrigerant. He charged
thecustomer $paid ck #*** ( not $ ) and told Mr*** he woulddiscount the Cost of a New Coil from $ to $if he wanted us todo the job. He agreed and we ordered theunit. The first appointment that wasmissed was a mistake on our part as we had a new scheduler who was unaware ofthe appointmentThe second appointment was an issue that arose on the same daywhen a commercial customer of ours had a kitchen refrigeration unit godown. Mr*** called early and weinformed him we would try and get there later in the day, but the issue waslarger than expected and our techs were tied up until late that eveningIinformed Mr*** his install was a complicated instillation and wouldrequire our best tech, “ *** “ and helpersAnother appointment wascanceled by Mr*** because he was going on vacation. We also set unverified appointments thatMr*** was unable to make because he told us he could not take off workagain. On September 28th Mr.*** made another appointment for us to arrive on Saturday October 3rdto install the coil. When *** and thehelpers arrived, Mr*** told them he had filed a complaint and did notwant them to perform the installMr*** submitted his complaint to Revdex.com on09-10-and the made the appointment on 09-28-for us to come out. Minyard Sons Service is out hours inovertime costs for techs to go to a job that Mr*** had already decidedhe would cancel, Minyard Sons Servicewill also have to pay a 25% Restocking Fee for the $Specialized Coilthat was ordered and prepped for instillationThe discount offered to Mr.*** was not an offset of money paid, it was a gesture made by *** toreduce the cost by $200.00. The initialwork performed was well within the average cost of repairs as most AC companiescharge at least $a pound for refrigerant. At this point I feel that Mr***deceived Minyard Sons Service by making an appointment he had no intention ofkeeping just to cause costs to the company. I regret we were unable to make the install in a timely manner, and amsure the cost incurred by any other company would be well above ours. *** ***ServiceManagerMinyard Sons Service

Thank You ***, Your refund has been issued

*** *** contacted us on 05-15-and scheduled
an appointment for 05-18-from 11:am to 1:pm to perform an inspection
for a newly purchased home.? Our Service Tech *** contacted her at 10:
am on 05-to inform her he was on his way to the residenceMrs
***
informed him it was too early for her to be present and requested he come later
in the day
*** completed the other scheduled calls he had and returned
to the residence after regular business hours to perform the inspectionMrs
***’s realtor was present at the residence and listed several items for
*** to address while he was there.? After finalizing the inspection, ***
completed an inspection report and provided that to the Realtor
Mrs*** was informed of the standard $ service
call price when the appointment was requested and agreed to that cost.?
*** explained the projected cost of any additional work to the RealtorHe was
given no directive on a specific quote, only general additions the owner may
desire.?
On 05-22-our Service Administrator *** began calling
to collect paymentSeveral attempts were made to collect before hearing from
Mrs***’s husband on 09-18-*** ***, Mrs***’s
husband, informed *** she had used her maiden name for this transaction and
proceeded to finalize payment over the phone with a credit cardMrs***
(AKA Mrs***) then called demanding a refund for the service call
We
believe the Minyard company went above and beyond to accommodate this customer
after she was not available at her scheduled time

Thank You [redacted],     Your refund has been issued.

Complaint: [redacted]
I am rejecting this response because:spoke to [redacted] over the phone, he agreed to refund me $60 for the bid I hadn't received.
Regards,
[redacted]

[redacted] ResponseComplaint  # [redacted] On June 8th2015 Mr. [redacted] contacted us about a problem with his Air Conditioningsystem.  Our Service Tech [redacted] went tothe residence where he made a temporary repair and charged the system with 3pounds of refrigerant.  He charged...

thecustomer $315.00 paid ck #[redacted] ( not $ 360.00 ) and told Mr. [redacted] he woulddiscount the Cost of a New Coil from $ 1800.00 to $1600.00 if he wanted us todo the job.  He agreed and we ordered theunit.  The first appointment that wasmissed was a mistake on our part as we had a new scheduler who was unaware ofthe appointment. The second appointment was an issue that arose on the same daywhen a commercial customer of ours had a kitchen refrigeration unit godown.  Mr. [redacted] called early and weinformed him we would try and get there later in the day, but the issue waslarger than expected and our techs were tied up until late that evening. Iinformed Mr. [redacted] his install was a complicated instillation and wouldrequire our best tech, “ [redacted] “ and 2 helpers. Another appointment wascanceled by Mr. [redacted] because he was going on vacation.  We also set 2 unverified appointments thatMr. [redacted] was unable to make because he told us he could not take off workagain.  On September 28th Mr.[redacted] made another appointment for us to arrive on Saturday October 3rdto install the coil.  When [redacted] and the2 helpers arrived, Mr. [redacted] told them he had filed a complaint and did notwant them to perform the install. Mr. [redacted] submitted his complaint to Revdex.com on09-10-15 and the made the appointment on 09-28-15 for us to come out.  Minyard Sons Service is out 2.5 hours inovertime costs for 3 techs to go to a job that Mr. [redacted] had already decidedhe would cancel,  Minyard Sons Servicewill also have to pay a 25% Restocking Fee for the $875.00 Specialized Coilthat was ordered and prepped for instillation. The discount offered to Mr.[redacted] was not an offset of money paid, it was a gesture made by [redacted] toreduce the cost by $200.00.  The initialwork performed was well within the average cost of repairs as most AC companiescharge at least $100.00 a pound for refrigerant.  At this point I feel that Mr. [redacted]deceived Minyard Sons Service by making an appointment he had no intention ofkeeping just to cause costs to the company. I regret we were unable to make the install in a timely manner, and amsure the cost incurred by any other company would be well above ours. [redacted]ServiceManagerMinyard Sons Service

[redacted] contacted us on 05-15-2017 and scheduled
an appointment for 05-18-2017 from 11:00 am to 1:00 pm to perform an inspection
for a newly purchased home.  Our Service Tech [redacted] contacted her at 10:30
am on 05-18 to inform her he was on his way to the residence. Mrs....

[redacted]
informed him it was too early for her to be present and requested he come later
in the day.
[redacted] completed the other scheduled calls he had and returned
to the residence after regular business hours to perform the inspection. Mrs.
[redacted]’s realtor was present at the residence and listed several items for
[redacted] to address while he was there.  After finalizing the inspection, [redacted]
completed an inspection report and provided that to the Realtor.
Mrs. [redacted] was informed of the standard $ 135.00 service
call price when the appointment was requested and agreed to that cost. 
[redacted] explained the projected cost of any additional work to the Realtor. He was
given no directive on a specific quote, only general additions the owner may
desire. 
On 05-22-2017 our Service Administrator [redacted] began calling
to collect payment. Several attempts were made to collect before hearing from
Mrs. [redacted]’s husband on 09-18-2017. [redacted], Mrs. [redacted]’s
husband, informed [redacted] she had used her maiden name for this transaction and
proceeded to finalize payment over the phone with a credit card. Mrs. [redacted]
(AKA Mrs. [redacted]) then called demanding a refund for the service call.
We
believe the Minyard company went above and beyond to accommodate this customer
after she was not available at her scheduled time.