Miracle Green Coffee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

At Miracle Green Coffee, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is
unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on miraclegreencoffee.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on miraclegreencoffee.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productAs a courtesy we have refunded *** *** for the day supply she received as well as the she paid for shipping The customer has been informed of these refunds and sent an email confirming the cancellation of her account

At Miracle Green Coffee, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is
unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on miraclegreencoffee.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on miraclegreencoffee.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 02/19/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 03/06/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 03/14/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent issued a 60% partial refund of $on that same dayThe consumer would have received an e-mail confirmation of the cancellation and refundAs we do value full customer service, we will issue the remaining charge of $This refund will take three to seven business days to credit back

The charges the customer was billed for does not match up with our prices here at Miracle Green Coffee We were not able to bring up an account using the information you
providedCan you verify that the product you ordered was Miracle Green Coffee by referring to the email confirmation you should have received upon placing the orderYou can also refer to the label on the product, or your bank statement to verify the exact name of the company that charged youIf it is in fact, Miracle Green Coffee that you ordered, please provide us with the exact name
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address
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on the account
? Also we would need the date and amount the account was charged with the last four digits on the card that was charged.?
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If you would like to speak to a customer service representative, please contact our customer service number during business hoursThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Miracle Green Coffee, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial...

period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclegreencoffee.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclegreencoffee.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. 
The consumer placed her order on 06/12/14. This is  when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, she was automatically billed for her 30 day supply on 06/27/14 as explained in the terms and conditions for which she agreed to. Her second bottle was automatically shipped and billed out 30 days later on 07/27/14.  The consumer did not make any attempts to contact our company in reference to the charge. She returned one bottle on 08/14/14 without notice of cancellation, and as she did not call us regarding this, we simply closed the account. We received the disputes on the two charges on 09/04/14. The account was canceled and she was sent a confirmation email confirming the cancellation. We have refunded the consumer's account in the amount of two charges of $87.63 as we value customer satisfaction. Although, Mrs. [redacted] ordered our product, she has been refunded fully in the amount of $175.26.

At Miracle Green Coffee, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product,...

they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclegreencoffee.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclegreencoffee.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.  We have refunded [redacted] account in the amount of 87.63 a courtesy.  [redacted] will receive an email informing her of the refund and full cancellation of the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] placed her order on 06/09/2014. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a...

request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 06/24/2014 as explained to her in the terms and conditions for which she agreed to.  Ms. [redacted] contacted our company on 06/25/2014 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation.  Based on the nature of the call, the representative refunded $44.00. We have refunded Ms. [redacted] account in the amount of $43.63 as we value customer satisfaction. Although, Ms. [redacted] ordered our product, she has been refunded fully in the amount of $87.63.

Looked on my bank account and was surprised to see a charge of $97.92 on my bank account... I never ordered any Miracle Green Coffee extract or anything from this company... when I tried to access the company by phone the one listed on Revdex.com is no disconnected and the one from the website is just a promotional for the website for different things one time a gift certificate second time a Bahamas cruise not anything to do with green coffee extract...I would like my account refunded the amount ASAP.

Review: I ordered a "trial" of Miracle Green coffee pills for $5. Later I was charged $87.63 without my knowledge or consent. They falsely advertised the $5 shipping fee for a trial order -- not the full amount. I would NOT have ordered them if I knew they'd charge $87.63 later. When I saw the charge I called to have the amount refunded and offered to send the coffee pills back (the bottle is unopened) and they refused only offering to refund only 50% of my money. They were rude and not helpful. What a scam!Desired Settlement: I'd like a full refund. I'd be happy to send the unopened bottle back. Please let me know. Thank you.

Business

Response:

At Miracle Green Coffee, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclegreencoffee.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclegreencoffee.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. We have refunded [redacted] account in the amount of 87.63 a courtesy. [redacted] will receive an email informing her of the refund and full cancellation of the account.

Review: Apparently back in June I ordered this product, I honestly don't remember because I thought it was a group on deal and also I never use that credit card online. Anyway it apparently was offered for $4.95. When I saw a charge for $87.63 from them I was floored. Next thing I know there is another package from them which I refused and returned to sender. I disputed the charges with my credit card company and they called and we did a 3-way calling with them. They refused to dismiss the charges and said I didn't follow the proper protocol for canceling subscription. I never knew I had a prescription and sent one back never opened. I now have 2 charges for $87.63 back on my credit card. I don't think I ever agreed to a subscription for this, I would like to see where I did supposedly.Desired Settlement: I would like to have these charges reversed, proof of my agreeing to this, and also the fact I don't even have the senior pond shipment.

Business

Response:

At Miracle Green Coffee, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclegreencoffee.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclegreencoffee.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: This business advertises a free trial of their product. The customer pays the shipping. At check out it says you are only paying for the shipping and this is what you confirm on checkout. In small print somewhere on their site they say you are agreeing to purchasing the whole product. It is very clear that this business it doing this to trick people. The details are hard to find and what is large and apparent is that you are (supposedly) only paying for the shipping. However, later the business bill you $80 without asking your permission or notifying you. Blatant misrepresentation to con customersDesired Settlement: Would like Revdex.com to look into this and take what actions Revdex.com deems necessary.

Business

Response:

At Miracle Green Coffee, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclegreencoffee.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclegreencoffee.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

The consumer placed the order on 02/19/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 03/06/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 03/14/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent issued a 60% partial refund of $52.68 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. As we do value full customer service, we will issue the remaining charge of $34.95. This refund will take three to seven business days to credit back.

Review: In April 2014 my husband signed up for the 2 week free trial of this product. He was only supposed to be charged $5.99 for shipping and handling. He was sent a month supply rather than 2 weeks and after 2 weeks was billed $95.85 for the one month supply he was sent initially. There was no notification given that after 2 weeks we would be charged for the one month supply. Upon seeing the charge, we contacted the company to terminate our supposed contract. Then at the beginning of June, another package arrived. Upon checking with my bank, I discovered we were once again charged $101.84 ($95.85 + $5.99). I contacted the company again and after a heated conversation and numerous requests to speak with a supervisor, I was advised by [redacted]/rep#418 that I would receive a refund in 2-3 days and was given a confirmation number to put on the package I was returning to the sender. It is now July 2nd and I have not received my credit so I have submitted a claim through my bank regarding these charges.

In addition to the issue outlined above, we were automatically sent and billed for a bottle of a different supplement (garcina cambogia) and were billed for a 6 month membership for a personal health coach - none of which was requested. I had to call these companies individually to cancel these supposed contracts also.Desired Settlement: Since my bank is handling the dispute for the charges, I have indicated that my desired settlement is to change the policy of this establishment. Your business practice is very unethical as it is based on deceiving your customers. Stop saying it is a free 2 week trial and then sending a month supply and billing for the entire month supply in 2 weeks. At the very least, make it very clear on your product that the customer is going to be billed for the entire product in two weeks if action is not taken by "x" date.

Business

Response:

The charges the customer was billed for does not match up with our prices here at Miracle Green Coffee. We were not able to bring up an account using the information you provided. Can you verify that the product you ordered was Miracle Green Coffee by referring to the email confirmation you should have received upon placing the order. You can also refer to the label on the product, or your bank statement to verify the exact name of the company that charged you. If it is in fact, Miracle Green Coffee that you ordered, please provide us with the exact name

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Review: I canceled both my miracle saffron and this miracle green coffee account as soon as I received them two Fridays ago. Neither company give you time to try the product and it's a total scam. Thinking this is all behind me after filing another complaint against miracle saffron I checked my account this morning to find 87 dollars coming out. I have offered to send the product back if they will pay shipping and return my 4.95 for a product I never used and you do not get a clear idea of terms and conditions of them taking all the money unauthorized you read the very fine print on the card this is a scam and these people along with miracle saffron which were order together from same website are a rip off. People do not fall for this scam. It's sad when your bank calls u a week ago about the shipping charges on my debit card and told me to be careful it was a scam and a lot of people had file disputes on charges which since it was unauthorized because I canceled I plan to do the same as we'll.Desired Settlement: Refund of 87 dollar amount that was drafted unauthorized this morning and refund of 4.95 I will gladly ship products back neither were used I'm just not paying anymore on this.

Business

Response:

At Miracle Green Coffee, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on miraclegreencoffee.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on miraclegreencoffee.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. As a courtesy we have refunded [redacted] 87.63 for the 30 day supply she received as well as the 4.95 she paid for shipping. The customer has been informed of these refunds and sent an email confirming the cancellation of her account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I am not interested in there product , I have called them after they charged my credit card ( connected to my bank account ) a large amount , and explained to them that I didn't give them permission to charge my account they told me I did , it is a hidden cost after 14 day trial , the thing is it states ( free) not free trial after 14 days, when I spoke to them they would only gave me 1/2 back and said that the best they can do because I agreed to its terms , the night I ordered I don't recall giving permission , it was only a term about how they are not responsible for side effects, I believe this is a scam on the companies part , and I should get my money back because I sent the product back because I don't want it and because I never said it was ok, and I feel they placed those terms , under my name after I agreed to the ( not being responsible for side effects)Desired Settlement: A full refund

Business

Response:

[redacted] placed her order on 06/09/2014. This is when she paid the initial $4.95 and this began her 14 day trial period to sample from her initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Ms. [redacted] was automatically billed for her 30 day supply on 06/24/2014 as explained to her in the terms and conditions for which she agreed to. Ms. [redacted] contacted our company on 06/25/2014 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming her cancellation. Based on the nature of the call, the representative refunded $44.00. We have refunded Ms. [redacted] account in the amount of $43.63 as we value customer satisfaction. Although, Ms. [redacted] ordered our product, she has been refunded fully in the amount of $87.63.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,