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Miracle League of Payette Inc.

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Miracle League of Payette Inc. Reviews (3)

This was the original post under complaint #***. The other time she came in she had the big amer/mix, and a pug, never did we say she had Newfy's.this time when she came in it was only the big dogsthe amermix,,, and the newfy is what was said.the newfy had a limp/ front elbow was swollenas for the bath EVERY CUSTOMER is asked if they would like a exit bath,,,that is part of our job. as with several other pet parents they are the ones who do the bathing on there pets...we had two runs open for them as to when the reservations were made they said runs cause the dog tended to fight,they were right next to each otherbut when she walked her dogs back she put them both in ONE RUNbut both runs were kept open for them incase they did have problems,,, and it was a good thing we did not put another dog in that run cause it was needed to separate themcause they did have a argument over the empty dishes hanging on the fence( with this it was a lesson to all employees not to leave empty dishes in the runs, there now removed.) if the dogs had of gotten into a big dog fight there would have been a lot a lot of large poke holes or rips (these are lg dogs) so again this is not something that had been brought to our attention when she was going over the dogs here in the front lobby, or as she took them one at a time to her SUVwhere her dogs jumped up into the back of the vehicle.... ticks on her dogs,, there are times that there have been ticks on dogs, we could never say never to that, (there is no way possible for that not to happen with a dog kennel, even the high dollar ones have issues at times) if anyone has a issue with ticks they have and will always be asked if they wish to bring them back in for FREE TICK DIPPING N REMOVAL OF SUCH TICKS... food from home only HELPS to keep them regular, it is still very stressful n thus some dogs get diareah, but most of them have it pass very quickly.. With the dogs in such bad condition when they returned home why did they not contact us at that time or as they got sicker why not then???? why wait so long........The staff at the kennel still feel we did our best to comfort, feed, water, potty, and exercise her dogs while they were in our care. again we thank you in this matter and will await your response........... Thank you Planet Petopia

This was originally filed under complaint#[redacted]. I didn't receive notification in time so to write a rebuttal, so here it is as we discussed. The quotation marks are answers from the original business' response on the complaints,  followed by my answers.1) "This person that has put this complaint brought there 2 other dogs to us just 10 days prior to there stay for daycare while there home was being treated for TICKS. Only she didn't bring her third (The Newfy) cause her words "He was not feeling well and had a Lame front Leg"." I brought my dogs there 2 yrs ago, not 10 days prior. I do not have a 3rd Newfie, I have had 2, and the second one passed in 2014. I actually currently only own 2 dogs.2) "Then when they came in for there stay over Thanksgiving it was her 2 larger dogs, (The Lame Newfy) who had a limp on his front leg, and her American Mastif Mix. They were both on medication already at this time.She also stated that they were dropping so late in the day, cause the Newfy was not feeling well and she debated on canceling but chose not to. She was asked if she wanted exit baths and she said NO SHE is the only one who bathes them with his bad leg." I brought in American bulldog, not a mastiff mix. Further neither of my dogs were lame, and we were never offered an exit bath. I dropped them off late because I was working and told them so, not because I was debating cancelling.3) "There was 2 runs open for them" - there was one run open, we were never offered 24) "They were both on medication already at this time" The dogs were on allergy medicine, Apoquel. They were not on pain meds or antibiotics.5) "and said her dog had slobber on his neck when they got home and wanted to know how it got there." The dogs had small bite marks on their necks, with dried blood on them,  not slobber, and I told them this information.6) "they were able to bring there pet back for free dipping and deticking" - never told or offered this7) "As for the dogs having diareah, []We tell people to provide there  own food. It is stressful when they come to a facility, and to change food for several days that is a result. "  I provided a new full 33 lb. bag of food they eat at home. . It did come back fairly full. Are you telling me that they were not fed the food that I provided?8) "As for them not acting normal it's like going to GYM and running on a treadmill for an entire week, when you get home all you wnat to do is get a drink and sleep" I understand if this was for a day or two. However, that was not the situation. The dogs were lethargic, not tired (there is a difference, when you have to physically shake your dog awake, that is not tired, that is lethargy), stopped eating, and lost over 20 lbs. each in 1 week ( we are talking about dogs that weighted in at 110 and 108 lbs when they went in, and were in the 80's lbs when they were at the vet a week later after their stay). They were ultimately diagnosed with tick fever. Since they didn't have tick fever before this encounter, and they were not tick infested when they left my house, the only logical conclusion would be that they were infected with ticks that were picked up during their stay.9) "The kennel feels we did all that we could to perform our jobs as best as we can.We do not feel that her tick problem at home was do to our facility not preforming at the best of our ability.Her pets were on medication when they came in and there for how are we responsible for their continued use of Medication." When we came in, we didn't have a tick problem at home. I am not sure how my pets being on allergy medicine contributed to this situation? And as a boarding facility, they do have a responsibility to provide the dogs with the medicine that was brought in by the owner, which they did - they returned an empty container to me. As you can see from the above responses, either the owners have us confused with another customers, or their answers are not truthful. I again request that they reimburse me for the stay at their facility plus all the medical expenses I have incurred following this stay. Thank youI look forward to hearing back from you and thank you for your kindness and patience in this matterSincerely,[redacted]

Planet Petopia    ID#: [redacted]                         01/06/2017 We here at Planet Petopia feel this complaint is unfounded.This person that has put this complaint...

brought there 2 other dogs to us just 10 days prior to there stay for daycare while there home was being treated for TICKS.Only she didn't bring her third (The Newfy) cause her words "He was not feeling well and had a Lame front Leg". Then when they came in for there stay over Thanksgiving it was her 2 larger dogs, (The Lame Newfy) who had a limp on his front leg, and her American Mastif Mix. They were both on medication already at this time.She also stated that they were dropping so late in the day, cause the Newfy was not feeling well and she debated on canceling but chose not to.She was asked if she wanted exit baths and she said NO SHE is the only one who bathes them with his bad leg. She helped walk them out to a run,where she wanted them to STAY TOGETHER.(There was 2 runs open for them) she was able to see them how the food bowls are located on the gates at all times weather full or empty.Her dogs did stay together as she wanted, IN THE SAME RUN, no toys, just the blanket that was brought in with them. They were put out for their playtimes together and back in as she asked.We would feed the one at on eend of the kennel and one at the other end, with a person to stand in between til they were done.Sometimes it would be quick about 10 minutes, other days it would be about 45 minutes, but til both dogs walked away from their dishes, that means they're done, kennels are W.4 x 17 L. so there is plenty of walk about room.We did have to seperate the them when they did have a quarrel on sunday mid afternoon, and that is the way they stayed for the rest of their stay. Niether dogs was injured during this quarrel, it was more " tuff guy wrestling" not aggresive fighting, but they were put in seperate runs.She was informed of there stay and how they were doing  each day as to she called to check up on them, but didn't call on Sun. or Mon., as to that was pick up I'm assuming.When she came to pick them up she was told that they were seperated and that was how they would come out.She could put them together but we would not again.I brought out the Newfy first, and he was happy and his tail was wagging.She took him out front then brought him back in to wait for the other.He also came out happy and full of energy.She took both dogs out, she was asked if she would like help and she refused, we watched as they went out and got right up into the back of her vehicle, they were out there for few minutes then drove away. She came back about an hour later and said her dog had slobber on his neck when they got home and wanted to know how it got there.We said they were dry when they left here so it must have been on the drive home.She then acused us of putting her dogs with others, and was told that we do not mix dogs unless they come in together.She insisted on talking to someone else who saw the dogs together.So I got my brother who was working on sat./sunday, she then questioned him on her dogs bein gput with others and again was told WE DO NOT MIX THEM! He told her again, about her dogs quarrel and how they were seperated and she turned and left saying "She was being lied to." As for her dogs taking ticks home, to be honest it's possible, we do our best to not have ticks, but there are some that slip by.We spray weekly and use tick collars for those with sensetive skin and for those staying long term we have drops, if there were any one that informed us of having picked up any ticks, they were able to bring there pet back for free dipping and deticking. As for our workforce: We are family run business, there for our children do help out.They/our customers love talking with them and question them if they are not here to greet them. There are a few customers obviesly who think it's not a place they should be. . . . but this business will be theirs someday and what better way to learn then hands on, they do not do anything risky or dangerous, but they help out, and give love to those pets missing their own children.There ages are 9, 14, and 21. . . . we also have a niece who is 19 years old NOT A CHILD, and 4 adults. So before someone says children as our work force they should their facts straight. As for the dogs having diareah, there is not much we could do about that.We tell people to provide there  own food if they do not upset their bellies, if they do not then this could happen.It is stressful when they come to a facility, and to change food for several days that is a result.As for them not acting normal it's like going to GYM and running on a treadmill for an entire week, when you get home all you wnat to do is get a drink and sleep.So we do advise people to just let them get a drink and sleep it off, but people just don't realize the dog just like them need a vacation from their vacation. The kennel feels we did all that we could to perform our jobs as best as we can.We do not feel that her tick problem at home was do to our facility not preforming at the best of our ability.Her pets were on medication when they came in and there for how are we responsible for their continued use of Medication. We will await your dision on this matter:                                         ... Thank You                                         ...                                     Sincerly...                                         ... [redacted]

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Address: 9235 N 13th Ave, Phoenix, Arizona, United States, 85021-3021

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www.planetpetopia.com

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