This was originally filed under complaint# [redacted] I didn't receive notification in time so to write a rebuttal, so here it is as we discussedThe quotation marks are answers from the original business' response on the complaints, followed by my answers.1) "This person that has put this complaint brought there other dogs to us just days prior to there stay for daycare while there home was being treated for TICKSOnly she didn't bring her third (The Newfy) cause her words "He was not feeling well and had a Lame front Leg"." I brought my dogs there yrs ago, not days priorI do not have a 3rd Newfie, I have had 2, and the second one passed in I actually currently only own dogs.2) "Then when they came in for there stay over Thanksgiving it was her larger dogs, (The Lame Newfy) who had a limp on his front leg, and her American Mastif MixThey were both on medication already at this time.She also stated that they were dropping so late in the day, cause the Newfy was not feeling well and she debated on canceling but chose not toShe was asked if she wanted exit baths and she said NO SHE is the only one who bathes them with his bad leg." I brought in American bulldog, not a mastiff mixFurther neither of my dogs were lame, and we were never offered an exit bathI dropped them off late because I was working and told them so, not because I was debating cancelling.3) "There was runs open for them" - there was one run open, we were never offered 24) "They were both on medication already at this time" The dogs were on allergy medicine, ApoquelThey were not on pain meds or antibiotics.5) "and said her dog had slobber on his neck when they got home and wanted to know how it got there." The dogs had small bite marks on their necks, with dried blood on them, not slobber, and I told them this information.6) "they were able to bring there pet back for free dipping and deticking" - never told or offered this7) "As for the dogs having diareah, []We tell people to provide there own foodIt is stressful when they come to a facility, and to change food for several days that is a result" I provided a new full lbbag of food they eat at homeIt did come back fairly fullAre you telling me that they were not fed the food that I provided?8) "As for them not acting it's like going to GYM and running on a treadmill for an entire week, when you get home all you wnat to do is get a drink and sleep" I understand if this was for a day or twoHowever, that was not the situationThe dogs were lethargic, not tired (there is a difference, when you have to physically shake your dog awake, that is not tired, that is lethargy), stopped eating, and lost over lbseach in week ( we are talking about dogs that weighted in at and lbs when they went in, and were in the 80's lbs when they were at the vet a week later after their stay)They were ultimately diagnosed with tick feverSince they didn't have tick fever before this encounter, and they were not tick infested when they left my house, the only logical conclusion would be that they were infected with ticks that were picked up during their stay.9) "The kennel feels we did all that we could to perform our jobs as best as we can.We do not feel that her tick problem at home was do to our facility not preforming at the best of our ability.Her pets were on medication when they came in and there for how are we responsible for their continued use of Medication." When we came in, we didn't have a tick problem at homeI am not sure how my pets being on allergy medicine contributed to this situation? And as a boarding facility, they do have a responsibility to provide the dogs with the medicine that was brought in by the owner, which they did - they returned an empty container to meAs you can see from the above responses, either the owners have us confused with another customers, or their answers are not truthfulI again request that they reimburse me for the stay at their facility plus all the medical expenses I have incurred following this stayThank youI look forward to hearing back from you and thank you for your kindness and patience in this matterSincerely, [redacted]
This was originally filed under complaint# [redacted] I didn't receive notification in time so to write a rebuttal, so here it is as we discussedThe quotation marks are answers from the original business' response on the complaints, followed by my answers.1) "This person that has put this complaint brought there other dogs to us just days prior to there stay for daycare while there home was being treated for TICKSOnly she didn't bring her third (The Newfy) cause her words "He was not feeling well and had a Lame front Leg"." I brought my dogs there yrs ago, not days priorI do not have a 3rd Newfie, I have had 2, and the second one passed in I actually currently only own dogs.2) "Then when they came in for there stay over Thanksgiving it was her larger dogs, (The Lame Newfy) who had a limp on his front leg, and her American Mastif MixThey were both on medication already at this time.She also stated that they were dropping so late in the day, cause the Newfy was not feeling well and she debated on canceling but chose not toShe was asked if she wanted exit baths and she said NO SHE is the only one who bathes them with his bad leg." I brought in American bulldog, not a mastiff mixFurther neither of my dogs were lame, and we were never offered an exit bathI dropped them off late because I was working and told them so, not because I was debating cancelling.3) "There was runs open for them" - there was one run open, we were never offered 24) "They were both on medication already at this time" The dogs were on allergy medicine, ApoquelThey were not on pain meds or antibiotics.5) "and said her dog had slobber on his neck when they got home and wanted to know how it got there." The dogs had small bite marks on their necks, with dried blood on them, not slobber, and I told them this information.6) "they were able to bring there pet back for free dipping and deticking" - never told or offered this7) "As for the dogs having diareah, []We tell people to provide there own foodIt is stressful when they come to a facility, and to change food for several days that is a result" I provided a new full lbbag of food they eat at homeIt did come back fairly fullAre you telling me that they were not fed the food that I provided?8) "As for them not acting it's like going to GYM and running on a treadmill for an entire week, when you get home all you wnat to do is get a drink and sleep" I understand if this was for a day or twoHowever, that was not the situationThe dogs were lethargic, not tired (there is a difference, when you have to physically shake your dog awake, that is not tired, that is lethargy), stopped eating, and lost over lbseach in week ( we are talking about dogs that weighted in at and lbs when they went in, and were in the 80's lbs when they were at the vet a week later after their stay)They were ultimately diagnosed with tick feverSince they didn't have tick fever before this encounter, and they were not tick infested when they left my house, the only logical conclusion would be that they were infected with ticks that were picked up during their stay.9) "The kennel feels we did all that we could to perform our jobs as best as we can.We do not feel that her tick problem at home was do to our facility not preforming at the best of our ability.Her pets were on medication when they came in and there for how are we responsible for their continued use of Medication." When we came in, we didn't have a tick problem at homeI am not sure how my pets being on allergy medicine contributed to this situation? And as a boarding facility, they do have a responsibility to provide the dogs with the medicine that was brought in by the owner, which they did - they returned an empty container to meAs you can see from the above responses, either the owners have us confused with another customers, or their answers are not truthfulI again request that they reimburse me for the stay at their facility plus all the medical expenses I have incurred following this stayThank youI look forward to hearing back from you and thank you for your kindness and patience in this matterSincerely, [redacted]