Miracle Method of Pittsburgh

Hi Sir, We apologize for this inconvenience Please note that I see that there has been communication between yourself and one of our staff members We are not interested in challenging this situation, as we understand your position and can sympathize As mentioned previously in our office correspondence, there was a delivery which took place in a storage facility around the time which you were delivered The other client will return in October We have contacted the other client to advise them of this situation, and they both understood and advised that once they return that they will look However, if this is urgent you are eligible to receive the funds for our standard movers liability In the event that we would find your box, those funds would need to be returned.This situation is still under investigation We understand that you did not take an insurance policy and that you are interested in receiving this box We appreciate your patience, kindly standby for more detailsSincerely,Universal Relocations Inc

Complaint: [redacted] I am rejecting this response because:There are two intertwined issues, but Universal Relocations did not responded to the issue of overcharging (Overflow of cubic feet) and their offer reLift Van wood is not acceptable Therefore, their offered resolution is rejected by me I still standby to my claim against Universal Relocations on both issues as follows, as they are clearly documented in the BILL OF LADING FOR COMBINED TRANSPORT AND PORT TO PORT SHIPMENT [redacted] , Document no [redacted] , [redacted] and Export References NJ-234, provided by Universal Relocations to me via e-mail dated June 13, 2017, as detailed below.Our LCL shipment was packed on a pallet ($45) and not put in the Lift Van ($250) and shipped, Therefore, I am asking for a refund of $on this count.As per the Bill of Lading document, our shipment’s gross weight and measurement was KGS and CBM (cubic feet) respectively Whereas Universal Relocations charged us as per Invoice nofor cubic feet Therefore, I am asking for a refund of $(for overcharging of cubic feet).My total claim is for a refund of $387.I hope Universal Relocations will agree to the refund and then we can close this matter.Thank you [redacted] Regards, [redacted]

Hi Sir,Please note that the shipping company that promised you a 60-day transit time was not our organization, this is an issue that you should resolve with your origin agent Additionally, the charges that you had payed were halting charges, which are essentially storage charges due to your absence These charges were sent to both you and your Origin Agent The email which was sent to everyone informed of a day charge, in which you willingly responded stating that you would cover the balance for days At that point in time, if you had not agreed we would have asked your Origin Agent to pay this amount in full The charges are real charges, and they cover labor costs and holding charges for our truck being out of service for the days you were not available for delivery These charges are excluded in the contract we formed with your Origin Agent.If you have any additional questions, concerns, comments or complaints - please deal directly with the agent whom you formed a contractual agreement with Kind Regards,Universal Relocations

Hi [redacted] We hope all is well We received notice that this claim has been settled in the amount of $ Kind Regards,Universal Relocations Inc

Complaint: [redacted] I am rejecting this response because: The movers did not deliver within their contractual obligation delivery time and ETA promised by themMoreover, they still till date are not confirming with 100% certainty that they found our box and WILL deliverTheir response indicate an IF clause but not a definitive action clauseTherefore we demand refund of delivery charges and the value of the missing box immediately Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi All, Please note that in the event you have any further disputes, as already mentioned, please deal directly with your origin agent We have no contract with you! These accusations are not 100% accurate, and not entirely to do with Universal Relocations We are not sure how to assist you any further Regards, *** ***

Complaint: ***
I am rejecting this response because:When I wrote that our goods were held hostage, I meant that the company would only send us the goods after we paid the fee: "Scheduling will be confirmed once we have the charges confirmed." (email dtd Feb). This is, in essence, hostageThe company had the complete upper hand.The company in India that packed our goods informed me that we should expect the shipment "approximately to days from the date of packing." This means from 1-MarchWe received a notice that the goods would arrive on Feb., which would have been fineNothing happened, and we didn't complain or demand some rediculous penalty such as "halting charges." We went out of town on the 24th-28th with no indication that the shipment would arrive while we were awayAt 5:PM on that date (the 24th) we were advised that the shipment would arrive on the 25th evening or 26th morning--still before the date projected by the company who packed us out.We asked for a Monday (Feb) delivery instead and were informed of the "halting charge." We offered to return home a day early (a Sunday) with no replyFinally (and under duress) we agreed to accept delivery and pay the days "halting charge." We again asked for a Monday, Feb delivery but Universal Relocations could not deliver until the 4th.We were never informed about "halting charges" in advanceI specifically asked Universal Relocations to show me my signature on a paper showing I acknowledged that possibility, with no reply.It's interesting that Universal Relocations can promise a delivery (Feb) and neither show up nor tell us they weren't coming, and then when we pay the charge they can hold our goods for another days, and none of that is considered a "halting charge." All we asked for was hoursAnd all we got was a stone wallWere we to put our lives on hold indefinitely while Universal Relocations dithered about delivery dates? Universal Relocations' behavior suggests that whatever they do is ok, but whatever the consumer does is negotiable: caveat emptorThis company demonstrated unacceptably sharp and unethical business practices and I object
I want a return of the $"halting charge," which was not deserved
Regards,
*** ***

To Whom This May Concern, Currently we do not have any contract with you as our client.  We do not know of any $13,000 dollar sale.  Please refer to your Origin Agent in Malaysia for details pertaining to your service.  Our contract with the Malaysian Agent is simply to clear the...

shipment from Customs & to deliver the content to your residence.  Our services have nothing to do with Port Charges/Fee's (Demurrage), Exam Fee's, Customs Duties or anything pertaining to the Steamship Line or the U.S. Government.  These charges would be paid directly to either the Liner, Port or Government.  1.  Please do not confuse our service agreement with your Origin Agent2.  Please do not confuse our service agreement with your Origin Agent with the charges rendered by either the Shipping Line, Port or Government. Thank you, Universal Relocations INC.

Hi Sir,I hope all is well.  Please note that we loaded your shipment for [redacted] in the liftvan as quoted.  Understand that despite your thoughts regarding the dimensions of the truck and its tolerance carrying liftvans through the streets in [redacted] this is not...

possible as the height of the truck would not permit this.  Additionally the liftvan was unloaded in Customs for Inspection.  In the event that you would like for us to deliver the liftvan panels, we can arrange this for you.  We apologize for any inconvenience.  Kind Regards,Universal Relocations Inc.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; min-height: 13.0px} span.s1 {font-kerning: none} Hi Sir,   Please note that, we have provided an estimate on April 28th 2017 for LCL shipment for the specified items -...

(Memory Foam Mattress (King size), Wooden Almirah, Wooden Show case, Love Seat, Couch, Tall Boy, Drawer set, 2 Carpets, Wooden Bed plank, Bund Bed, Elliptical and 15 Extra large boxes) with an estimated volume of 425 CFT for 27 packages, inclusive of 125 CFT for packed by owner items with our pricing of $ 4255.00 for door to door services precisely, offering an upfront discount of 4%.    On confirmation of order we scheduled the pack & pickup of shipment on 5/15/2017. After the due diligence, we have confirmed the final volume of 650 CFT consist of 78 packages with boxes and furniture and sent an invoice as per the agreed contract, considered the agreed 4% discount on the total shipping charges and packing charges applied only on the items/packages/boxes packed by our crew. Clarified with total transparency to all questions through our emails and calls in regard with volume and Invoice amount. Tracking details and sailing schedule has been sent after the loading of shipment.   On the import customs duty in India, provided all the information in regard with customs regulations based on Transfer of residence and made aware of the fact on the duties and taxes like - exemptions, concessions, duties and taxes. Which are subject to the transfer of residence qualification and it is assessed by the concerned Government authorities and it would be on actuals on the basis of invoice and receipts provided by the authorities, the said invoice and receipts has been sent as documentary evidence.   Attached Signed contract for your ready reference and packing list with feed back, final invoice, email communications and POD would be provided for your review at any time of your need.   As per the agreed terms on the shipping time frame, it is clearly indicated in the contract as 60-120 days for door to door services, we have delivered the shipment on the 10/03/2017, though the delivery was scheduled much earlier in payment made on time as per signed contract .   Kind let us know for any further clarifications required in this regard Thanks Universal Relocations

Hi [redacted], Sorry that you may have mis-understood our previous mail.  There is no IF clause, there is simply an answer which is indicative that the missing box was mixed with another shipment and there is high certainty.  We can not guarantee that this probability is 100%.  We are not in a position to refund your delivery charges as the delivery had taken per the contract.  Additionally, there is no clause on the contract implying that if the shipment was not delivered in the same timing that there would be a refund.  Simultaneously, we offered you the finances which would be covered under the liability which you personally selected as your method of reimbursement.  At this time our solution remains unchanged.  We offer you the balance which the liability policy covers for your missing box.  Once your box is located and returned, we will expect that the liability funds are returned to our account.  We ask you for your patience as the individuals shipment, which we believe your box is mixed in, will return in October.We are sincerely trying to return this box to you.   Thank you,

Hi Sir, Sorry for any inconvenience.  We have waived the fee of $20.00.  We hope that the rest of your experience is pleasant.  Kind Regards, Universal Relocations Inc.

Hi Sir, We apologize for this inconvenience.  Please note that I see that there has been communication between yourself and one of our staff members.  We are not interested in challenging this situation, as we understand your position and can sympathize.  As mentioned previously...

in our office correspondence, there was a delivery which took place in a storage facility around the time which you were delivered.  The other client will return in October.  We have contacted the other client to advise them of this situation, and they both understood and advised that once they return that they will look.  However, if this is urgent you are eligible to receive the funds for our standard movers liability.  In the event that we would find your box, those funds would need to be returned.This situation is still under investigation.  We understand that you did not take an insurance policy and that you are interested in receiving this box.  We appreciate your patience, kindly standby for more details. Sincerely,Universal Relocations Inc.

Hi Sir,Please note that the shipping company that promised you a 60-90 day transit time was not our organization, this is an issue that you should resolve with your origin agent.  Additionally, the charges that you had payed were halting charges, which are essentially storage charges due to...

your absence.  These charges were sent to both you and your Origin Agent.  The email which was sent to everyone informed of a 4 day charge, in which you willingly responded stating that you would cover the balance for 3 days.  At that point in time, if you had not agreed we would have asked your Origin Agent to pay this amount in full.  The charges are real charges, and they cover labor costs and holding charges for our truck being out of service for the days you were not available for delivery.  These charges are excluded in the contract we formed with your Origin Agent.If you have any additional questions, concerns, comments or complaints - please deal directly with the agent whom you formed a contractual agreement with.  Kind Regards,Universal Relocations

Complaint: [redacted]
I am rejecting this response because:
 I just received notice that my complaint case has been closed because I never responded. This is the first and only response I have ever received from the Revdex.com of New Jersey. I read my emails several times every day, and none came from Revdex.com except the first acknowledgement and the one sent today. When I went to the web site I saw that I had received a response from you and later Universal Relocations. I was never aware of either communication until today. I can state categorically that the Universal Relocations response is at least misleading. While the agent was in Atlanta, Georgia, the business is in New Jersey and I made my complaint to them by phone—at which time the woman with whom I spoke promised to “find out what was going on” and call me back, which she never did. If you read their response, they admit their connection to the Atlanta office. So, obviously it was the same organization. In fact, the web site shows it to be a branch office. The “halting charges” were not due to our absence; they were due to the fact that the shipment was released from the port before the first estimated date of arrival. We were available on the first date of the arrival period and Universal Relocations was unable to deliver them for 5 more days due to internal reasons! The respondent in New Jersey also stated that I willingly agreed to pay 3 days holding charges. Nothing could be further from the truth. I did it under duress, as the Atlanta office was holding our goods hostage until we paid. This is the source of my complaint. Please reopen the complaint. If the complaint should be directed to the Atlanta office instead of the company headquarters in New Jersey please let me know and forward it to them, if possible. This company has some bad actors and they need to be held accountable. Respectfully, [redacted]
[redacted]
Regards,
[redacted]

Hi [redacted]We hope all is well.  We received notice that this claim has been settled in the amount of $300.00  Kind Regards,Universal Relocations Inc.

Complaint: [redacted]
I am rejecting this response because:
The movers did not deliver within their contractual obligation delivery time and ETA promised by them. Moreover, they still till date are not confirming with 100% certainty that they found our box and WILL deliver. Their response indicate an IF clause but not a definitive action clause. Therefore we demand refund of delivery charges and the value of the missing box immediately.
Regards,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because:There are two intertwined issues, but Universal Relocations did not responded to the issue of overcharging (Overflow of 28 cubic feet) and their offer re. Lift Van wood is not acceptable.   Therefore, their offered resolution is rejected by me.  I still standby to my claim against Universal Relocations on both issues as follows, as they are clearly documented in the BILL OF LADING FOR COMBINED TRANSPORT AND PORT TO PORT SHIPMENT [redacted], Document no. [redacted], [redacted] and Export References NJ-234, provided by Universal Relocations to me via e-mail dated June 13, 2017, as detailed below.Our LCL shipment was packed on a pallet ($45) and not put in the Lift Van ($250) and shipped, Therefore, I am asking for a refund of $205 on this count.As per the Bill of Lading document, our shipment’s gross weight and measurement was 325 KGS and 3.00 CBM (106 cubic feet) respectively.  Whereas Universal Relocations charged us as per Invoice no. 9819 for 134 cubic feet.  Therefore, I am asking for a refund of $182 (for overcharging of 28 cubic feet).My total claim is for a refund of $387.I hope Universal Relocations will agree to the refund and then we can close this matter.Thank you. [redacted] 
Regards,
[redacted]