Miracle Method of Tempe and Scottsdale

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.You sent E Mail saying Miracle Method of Tempe said they were going to honer my coupon and a check would go out week of4/1/They have told me that same story sence Jan, Please get this done as it is effecting my health worrying about itThanks [redacted] ,Retired WWVeteran Regards, [redacted]

ID # [redacted] We were hired by an independent contractor to do a repair on a cultured marble garden tub that the homeowner, Mr [redacted] said that the contractor damaged I went and looked at it The tub had a crack on the top back left corner I explained what we do and the process of fixing the crack and gave my proposal to the contractor The contractor and the homeowner decided, together, to have us refinish the entire tub as well as repair the crack We called the homeowner and set up a schedule for us to refinish and repair his tub The schedule did need to be changed, as our company is small and I had technicians who called out This is an unavoidable issue in a small company With 4-fully booked technicians in place, if one calls out, jobs need to be rescheduled.Apparently, the contractor has been having some issues with his work on this job, so he and the homeowner were in negotiations over a few different issues When we completed our work, we were told, by the contractor, that the homeowner was not happy with the work He said we damaged his tub spout, which was removed during our process He also stated that he did not like how the surface looked in a couple of spots We were informed of this by the contractor, and immediately offered to go look at it and, if needed, to set up a time to go back and fix our issues.The contractor passed our offer on to the homeowner, but let us know that the homeowner does not want anyone from his company or ours back We were surprised and disappointed to read that he was “expecting” a call from us when he had instructed us not to contact him We always stand behind our work, we always attempt to resolve any issues that a customer might have We want to do that in this case as well.I said that I would call him and try to work out an arrangement to resolve our portion of the work The contractor asked me not to, and said that he would talk to the customer again and let us know That is where we are at this point We are waiting to hear back from the contractor.I am more than willing to go back and finish and/or resolve the job as it pertains to our refinishing From what I have been told, the area of discontent is an easy fix If the problem is through a result of my company, I would not have any issues with redoing the work Again, we always stand behind our work, we always attempt to resolve any issues that a customer might have We want to do that in this case as well

We will honor coupon, It will go out this week I will e-mail you when it goes.If you need more of the story please let me know [redacted] , OwnerMiracle Method of Tempe [redacted]

The customer claims their was a delay There was a delay, due to technician absences (ten total days) related to illness (including two hospital visits) and to family deaths Though we cannot control these types of scenarios, we stayed in touch with this customer very diligently, to keep
him informed.When we did arrive, our technician started to clean Mr *** shower; after getting to the tub surface, we found that there were two dozen chips in the tub Mr*** then started showing us other chips and cracks in the shower walls that were not in the options he chose from the estimate provided. I gave Mr*** two (2) options when I looked at his job in February: (1) repair just the tub, but not the walls, as he said they were acceptable as they were, (2) clean off soap sm and build up, and repair three (3) chips (these three were the only ones we could see at this time), then buff the tub only, and not walls Mr*** chose the second option, based on the lower price.I did answer Mr*** calls, and left messages When I could connect with him, I went back out to review his tub/shower unit We went over the job and I explained that the unit needed repairs I left the price the same, except for the additional repairs he showed the technician (ones not originally noted, but now visible)The difference in the price was $175.00, and Mr*** declined because of the price We have refunded Mr*** deposit to him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I did not tell the contractor that I did not want the tub repaired as it should have been when the company came out to do the refinishing in the first place.  Why did this company representative stand and look me in the eyes and absolutely refuse to fix it while HE WAS THERE TO FINISH THE JOB BUT WOULD NOT??  I do NOT WANT THE SAME SMART ALEC PUNK KID HERE AGAIN, but someone who is experienced enough to realize that sanded areas need to be polished to look correct and that cracks should not be easily seen with "lumps" but smooth to the touch and visually not noticeable.  I did not tell the contractor to not have this company come back to finish the job.  That is another issue.  Meanwhile, I want the tub finished correctly and no, and I repeat, no more mistakes including orange peel finish, pits in the finish due to not clearning the tub correctly and not polishing the tub correctly and finishing the job etc. 
Regards,
[redacted]

ID #[redacted]We were hired by an independent contractor to do a repair on
a cultured marble garden tub that the homeowner, Mr. [redacted] said that the
contractor damaged.  I went and looked at
it.  The tub had a crack on the top back
left corner.  I explained what we do and the...

process of fixing the crack
and gave my proposal to the contractor.  The contractor and the homeowner decided, together, to have us refinish
the entire tub as well as repair the crack.  We called the homeowner and set up a schedule for us to
refinish and repair his tub.  The
schedule did need to be changed, as our company is small and I had technicians
who called out.  This is an unavoidable
issue in a small company.  With 4-5 fully
booked technicians in place, if one calls out, jobs need to be rescheduled.Apparently, the contractor has been having some issues with
his work on this job, so he and the homeowner were in negotiations over a few
different issues.  When we completed our
work, we were told, by the contractor, that the homeowner was not happy with
the work.  He said we damaged his tub
spout, which was removed during our process.  He also stated that he did not like how the surface looked in a couple
of spots.  We were informed of this by
the contractor, and immediately offered to go look at it and, if needed, to set
up a time to go back and fix our issues.The contractor passed our offer on to the homeowner, but let
us know that the homeowner does not want anyone from his company or ours back.  We were surprised and disappointed to read
that he was “expecting” a call from us when he had instructed us not to contact
him.  We always stand behind our work, we
always attempt to resolve any issues that a customer might have.  We want to do that in this case as well.I said that I would call him and try to work out an
arrangement to resolve our portion of the work.  The contractor asked me not to, and said that he would talk to the
customer again and let us know.  That is
where we are at this point.  We are
waiting to hear back from the contractor.I am more than willing to go back and finish and/or resolve
the job as it pertains to our refinishing.  From what I have been told, the area of discontent is an easy fix.  If the problem is through a result of my
company, I would not have any issues with redoing the work.  Again, we always stand
behind our work, we always attempt to resolve any issues that a customer might
have.  We want to do that in this case as
well.

[redacted]:On December 15, 2014, we were contracted to do a kitchencounter remodel, by refinishing the counter tops in the home of Mr.[redacted].  The job included removing andreinstalling the kitchen sink.  I,personally, also built a new bottom for the sink cabinet; it was rotten fromwater...

damage.  As part of our agreement,they were going to purchase a new sink -- when we arrived to start, theyinformed us that the new one was not in yet. I called and set it up for them to go buy one at my price through myplumbing supplier, along with a new faucet.We refinished the counter tops – everything went well and theyloved them.  We also rebuilt their sinkcabinet and they loved that.  Weinstalled the new sink, which included the two (2) new drains, garbagedisposal, and installed the new faucets that they bought.The new faucet had supply lines built into it and they had3/8” connections going to the valve. They also had a reverse osmosis (R.O.) system, but this system had ½”connections.  The faucets that we hadinstalled could not be hooked up to the reverse osmosis, which meant we couldnot hook the water up.    My techniciancalled to let me know what was happening on December 17, 2014 at 4:30PM.  I asked him to bring an R.O. part back, sothat I could obtain the correct adapter to hook the R.O. up.  The next morning (12/18/14), I contacted the plumbingcompany and they were going to find the adapters that I needed to hook up thefaucet’s 3/8” connection to the R.O. ½” connection.  I spoke with Mr. [redacted] late in the afternoonand said that I could obtain the adapters, but that it would be the next day,which would have necessitated a change in my schedule to pick up the parts andgo get everything hooked up.  About 30minutes later, Mrs. [redacted] called to tell me that she had to have it hooked up thatday, and that they could not wait until the next day.  She informed me that she would have itcompleted by a friend who was a plumber. Our cost to purchase the adapters and hook this up for the [redacted]s wouldhave been only for the small cost of the adapters.  In their rush, the opted to use a friend whowas a plumber.  Since they were planning to use another plumber, I suggestedthat it would be wise to have him also replace the valves under the sink,because of the type that they are.  Shecalled me back when the plumber was there and said that they were going tocharge her $350 to hook up the R.O. There were four connections that had to be hooked up and two of themwere for the faucet.  I spoke to theplumber and asked why he was charging so much, and spoke to him about thedetails of his work.  I talked to Mr.[redacted] on December 20, 2014 to find out if all was going okay and he said thatthe plumber charged $350 just to pick up the adapters and hook it up.Mr. [redacted] also claims, in his Revdex.com complaint, that the sinkwas damaged.  The sink was not damagedwhen our technician did his final inspection.Mr. [redacted] had paid in full for the job we were contractedto do.  Our price to remove and reinstalla kitchen sink without a reverse osmosis system is $325.00.  Our price to remove and reinstall a kitchensink with a reverse osmosis is $400.00; the difference in his price wouldnormally be $75.00.  We refunded Mr.[redacted] more than the $75.00 difference as a customer concession.  We sent him a check for $150, dated12/31/2014.  That check has cleared ourbank account.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You sent E Mail saying Miracle Method of Tempe said they were going to honer my coupon and a check would go out week of4/1/15. They have told me that same story sence Jan,15.  Please get this done as it is effecting my health worrying about it. Thanks [redacted],Retired WW2 Veteran
Regards,
[redacted]

We will honor coupon, It will go out this week I will e-mail you when it goes.If you need more of the story please let me know. [redacted], OwnerMiracle Method of Tempe[redacted]

I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You sent E Mail saying Miracle Method of Tempe said they were going to honer my coupon and a check would go out week of4/1/15. They have told me that same story sence Jan,15.  Please get this done as it is effecting my health worrying about it. Thanks [redacted],Retired WW2 Veteran

Regards,

Check was put in a mail box today Saturday 4-18-15.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I did not tell the contractor that I did not want the tub repaired as it should have been when the company came out to do the refinishing in the first place.  Why did this company representative stand and look me in the eyes and absolutely refuse to fix it while HE WAS THERE TO FINISH THE JOB BUT WOULD NOT??  I do NOT WANT THE SAME SMART ALEC PUNK KID HERE AGAIN, but someone who is experienced enough to realize that sanded areas need to be polished to look correct and that cracks should not be easily seen with "lumps" but smooth to the touch and visually not noticeable.  I did not tell the contractor to not have this company come back to finish the job.  That is another issue.  Meanwhile, I want the tub finished correctly and no, and I repeat, no more mistakes including orange peel finish, pits in the finish due to not clearning the tub correctly and not polishing the tub correctly and finishing the job etc. 

Regards,

We will honor coupon, It will go out this week I will e-mail you when it goes.If you need more of the story please let me know. [redacted], OwnerMiracle Method of Tempe[redacted]

[redacted]:On December 15, 2014, we were contracted to do a kitchencounter remodel, by refinishing the counter tops in the home of Mr.[redacted].  The job included removing andreinstalling the kitchen sink.  I,personally, also built a new bottom for the sink cabinet; it was...

rotten fromwater damage.  As part of our agreement,they were going to purchase a new sink -- when we arrived to start, theyinformed us that the new one was not in yet. I called and set it up for them to go buy one at my price through myplumbing supplier, along with a new faucet.We refinished the counter tops – everything went well and theyloved them.  We also rebuilt their sinkcabinet and they loved that.  Weinstalled the new sink, which included the two (2) new drains, garbagedisposal, and installed the new faucets that they bought.The new faucet had supply lines built into it and they had3/8” connections going to the valve. They also had a reverse osmosis (R.O.) system, but this system had ½”connections.  The faucets that we hadinstalled could not be hooked up to the reverse osmosis, which meant we couldnot hook the water up.    My techniciancalled to let me know what was happening on December 17, 2014 at 4:30PM.  I asked him to bring an R.O. part back, sothat I could obtain the correct adapter to hook the R.O. up.  The next morning (12/18/14), I contacted the plumbingcompany and they were going to find the adapters that I needed to hook up thefaucet’s 3/8” connection to the R.O. ½” connection.  I spoke with Mr. [redacted] late in the afternoonand said that I could obtain the adapters, but that it would be the next day,which would have necessitated a change in my schedule to pick up the parts andgo get everything hooked up.  About 30minutes later, Mrs. [redacted] called to tell me that she had to have it hooked up thatday, and that they could not wait until the next day.  She informed me that she would have itcompleted by a friend who was a plumber. Our cost to purchase the adapters and hook this up for the [redacted]s wouldhave been only for the small cost of the adapters.  In their rush, the opted to use a friend whowas a plumber.  Since they were planning to use another plumber, I suggestedthat it would be wise to have him also replace the valves under the sink,because of the type that they are.  Shecalled me back when the plumber was there and said that they were going tocharge her $350 to hook up the R.O. There were four connections that had to be hooked up and two of themwere for the faucet.  I spoke to theplumber and asked why he was charging so much, and spoke to him about thedetails of his work.  I talked to Mr.[redacted] on December 20, 2014 to find out if all was going okay and he said thatthe plumber charged $350 just to pick up the adapters and hook it up.Mr. [redacted] also claims, in his Revdex.com complaint, that the sinkwas damaged.  The sink was not damagedwhen our technician did his final inspection.Mr. [redacted] had paid in full for the job we were contractedto do.  Our price to remove and reinstalla kitchen sink without a reverse osmosis system is $325.00.  Our price to remove and reinstall a kitchensink with a reverse osmosis is $400.00; the difference in his price wouldnormally be $75.00.  We refunded Mr.[redacted] more than the $75.00 difference as a customer concession.  We sent him a check for $150, dated12/31/2014.  That check has cleared ourbank account.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

ID #[redacted]We were hired by an independent contractor to do a repair on

a cultured marble garden tub that the homeowner, Mr. [redacted] said that the

contractor damaged.  I went and looked at

it.  The tub had a crack on the top back

left corner.  I explained what we do and...

the process of fixing the crack

and gave my proposal to the contractor.  The contractor and the homeowner decided, together, to have us refinish

the entire tub as well as repair the crack.  We called the homeowner and set up a schedule for us to

refinish and repair his tub.  The

schedule did need to be changed, as our company is small and I had technicians

who called out.  This is an unavoidable

issue in a small company.  With 4-5 fully

booked technicians in place, if one calls out, jobs need to be rescheduled.Apparently, the contractor has been having some issues with

his work on this job, so he and the homeowner were in negotiations over a few

different issues.  When we completed our

work, we were told, by the contractor, that the homeowner was not happy with

the work.  He said we damaged his tub

spout, which was removed during our process.  He also stated that he did not like how the surface looked in a couple

of spots.  We were informed of this by

the contractor, and immediately offered to go look at it and, if needed, to set

up a time to go back and fix our issues.The contractor passed our offer on to the homeowner, but let

us know that the homeowner does not want anyone from his company or ours back.  We were surprised and disappointed to read

that he was “expecting” a call from us when he had instructed us not to contact

him.  We always stand behind our work, we

always attempt to resolve any issues that a customer might have.  We want to do that in this case as well.I said that I would call him and try to work out an

arrangement to resolve our portion of the work.  The contractor asked me not to, and said that he would talk to the

customer again and let us know.  That is

where we are at this point.  We are

waiting to hear back from the contractor.I am more than willing to go back and finish and/or resolve

the job as it pertains to our refinishing.  From what I have been told, the area of discontent is an easy fix.  If the problem is through a result of my

company, I would not have any issues with redoing the work.  Again, we always stand

behind our work, we always attempt to resolve any issues that a customer might

have.  We want to do that in this case as

well.

The customer claims their was a delay.  There was a delay, due to technician absences (ten total days) related to illness (including two hospital visits) and to family deaths.  Though we cannot control these types of scenarios, we stayed in touch with this customer very diligently, to keep...

him informed.When we did arrive, our technician started to clean Mr [redacted] shower; after getting to the tub surface, we found that there were two dozen chips in the tub.  Mr. [redacted] then started showing us other chips and cracks in the shower walls that were not in the options he chose from the estimate provided. I gave Mr. [redacted] two (2) options when I looked at his job in February: (1) repair just the tub, but not the walls, as he said they were acceptable as they were, (2) clean off soap sm and build up, and repair three (3) chips (these three were the only ones we could see at this time), then buff the tub only, and not walls.  Mr. [redacted] chose the second option, based on the lower price.I did answer Mr. [redacted] calls, and left messages.  When I could connect with him, I went back out to review his tub/shower unit.  We went over the job and I explained that the unit needed repairs.  I left the price the same, except for the additional repairs he showed the technician (ones not originally noted, but now visible). The difference in the price was $175.00, and Mr. [redacted] declined because of the price.  We have refunded Mr. [redacted] deposit to him.

Review: Company failed to complete installation of sink as paid for in the original invoice. The sink installed was damaged. Had to replace damaged sing and hire a plumber to complete installation twice causing a total of $400 over invoice.Desired Settlement: Refund the $400 charged that was not completed

Business

Response:

[redacted]:On December 15, 2014, we were contracted to do a kitchencounter remodel, by refinishing the counter tops in the home of Mr.[redacted]. The job included removing andreinstalling the kitchen sink. I,personally, also built a new bottom for the sink cabinet; it was rotten fromwater damage. As part of our agreement,they were going to purchase a new sink -- when we arrived to start, theyinformed us that the new one was not in yet. I called and set it up for them to go buy one at my price through myplumbing supplier, along with a new faucet.We refinished the counter tops – everything went well and theyloved them. We also rebuilt their sinkcabinet and they loved that. Weinstalled the new sink, which included the two (2) new drains, garbagedisposal, and installed the new faucets that they bought.The new faucet had supply lines built into it and they had3/8” connections going to the valve. They also had a reverse osmosis (R.O.) system, but this system had ½”connections. The faucets that we hadinstalled could not be hooked up to the reverse osmosis, which meant we couldnot hook the water up. My techniciancalled to let me know what was happening on December 17, 2014 at 4:30PM. I asked him to bring an R.O. part back, sothat I could obtain the correct adapter to hook the R.O. up. The next morning (12/18/14), I contacted the plumbingcompany and they were going to find the adapters that I needed to hook up thefaucet’s 3/8” connection to the R.O. ½” connection. I spoke with Mr. [redacted] late in the afternoonand said that I could obtain the adapters, but that it would be the next day,which would have necessitated a change in my schedule to pick up the parts andgo get everything hooked up. About 30minutes later, Mrs. [redacted] called to tell me that she had to have it hooked up thatday, and that they could not wait until the next day. She informed me that she would have itcompleted by a friend who was a plumber. Our cost to purchase the adapters and hook this up for the [redacted]s wouldhave been only for the small cost of the adapters. In their rush, the opted to use a friend whowas a plumber. Since they were planning to use another plumber, I suggestedthat it would be wise to have him also replace the valves under the sink,because of the type that they are. Shecalled me back when the plumber was there and said that they were going tocharge her $350 to hook up the R.O. There were four connections that had to be hooked up and two of themwere for the faucet. I spoke to theplumber and asked why he was charging so much, and spoke to him about thedetails of his work. I talked to Mr.[redacted] on December 20, 2014 to find out if all was going okay and he said thatthe plumber charged $350 just to pick up the adapters and hook it up.Mr. [redacted] also claims, in his Revdex.com complaint, that the sinkwas damaged. The sink was not damagedwhen our technician did his final inspection.Mr. [redacted] had paid in full for the job we were contractedto do. Our price to remove and reinstalla kitchen sink without a reverse osmosis system is $325.00. Our price to remove and reinstall a kitchensink with a reverse osmosis is $400.00; the difference in his price wouldnormally be $75.00. We refunded Mr.[redacted] more than the $75.00 difference as a customer concession. We sent him a check for $150, dated12/31/2014. That check has cleared ourbank account.

20 year old master bath updated. Results exceeded our expectation. Helpful guidance, professional work, and stunning result.