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Miracle Method Surface Refinishing

1900 S 6th St, Springfiled, Illinois, United States, 62703

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Miracle Method Surface Refinishing Reviews (%countItem)

My husband contacted Miracle Method in Springfield Illinois, a franchise, owned by Michael Davis and located at 1900 S. 6th St., Springfield, Illinois, 62703 the week of March 8th, 2020 to schedule an appointment for an estimate. He spoke with ***, the Office Manager, who scheduled the estimate for us on March 12th. The morning the technician was to arrive for the estimate we received a phone call from *** stating that her technician had been in an accident and she would personally come down to do the estimate.

There were two tubs involved, an upstairs tub and a downstairs tub. The tub upstairs had a chip about the size of a 50-cent piece. The tub downstairs needed at least the entire inside refinished due to wear, it was rough to the touch and yellowed, not pitted or chipped. *** said "$500 would be no problem for the downstairs tub, and $120.00 for the upstairs tub as we need to color match the chip”. She stated “You'll be amazed with the work, the downstairs tub will look brand new and be so smooth you'll practically not need to clean it, and you'll never even know there was a chip in the upstairs tub." My husband said “Great, that price sounds reasonable, go ahead and schedule the job.”

The technician arrived the morning of March 16th, as agreed. He handed my husband the invoice and a contract to sign. My husband noticed the price was now $850.00. He told the technician that this was not the price he and *** had agreed on. The technician said that he had nothing to do with pricing. This made my husband wonder why *** was originally going to send the technician out to give an estimate, as he clearly stated he knew nothing about pricing. My husband called *** and stated his concerns regarding the pricing. *** then asked to speak to her technician to discuss what could be done. After speaking, the technician and *** agreed that they could honor the $620.00 dollar verbal quote. *** immediately emailed my husband a new invoice for $650.00. This was $30 more than originally agreed upon, but my husband agreed that that pricing was fine and had the technician start the work.

All seemed to be going fine that day. The following day, March 17th, the technician returned and, as far as we could tell, only removed most of his equipment, it did not appear that any work was accomplished, and he did not make contact with us. He left a long vent tube on the living room floor, blue painter's tape around both tubs, over both faucets, and over the threshold to the bathroom, the doorway was still papered off to prevent entry, there was overspray on the new flooring and shower tile, grout, and faucets, and he left trash on the floors. My husband assumed the technician was planning to return, again, the following day. However, the technician did not return, and we did not hear from the company until my husband called to inquire as to the status of the project. He was told by *** that the technician would be back the next day to finish the tub upstairs, as he need to go to Sherwin Williams to get something in order to match the color as he (the technician) was unhappy with the match.

The technician did not come the next day, and there was no communication from the technician, nor ***, nor anyone from Miracle Method. My husband called and inquired as to what was going on. *** said the technician would finish up that Friday. Again, the technician did not show up so my husband called ***, who said someone would be out Monday, March 23rd to look at the tub. Monday my husband received a call from *** stating that they could not return until after April 7th due to the COVID-19 stay-at-home order.

As this is a rental unit, and our property manager had viewings scheduled, we took the paper off the door and cleaned up the mess left by the technician to make the apartment more inviting. It is then that we inspected the work. To our surprise, we discovered that the tub is extremely pitted all over, resembling a lunar landscape. The tub had apparently not been stripped fully prior to painting. The surface of the tub is worse than prior to “refinishing” as it was only rough, not pitted. My husband called *** to discuss our concerns and she said she would have the owner contact him soon.

The owner of the franchise, Michael Davis, texted my husband stating "I will personally evaluate your file and inspect the work where there seems to be problems. I look forward to figuring out how to move forward in finding a resolution." My husband thought this sounded great. Michael then texted my husband stating "OK, so what is the exact issue? I am out of the office so I can't access the file at the moment." My husband detailed everything we were not happy with regarding the tub refinishing and told Michael that we would send a bunch of photos of the tub. Before we could even send the photos, Michael texted "Ok. I have reviewed the video footage, and any additional scratches or marks would have to have come from work on the tub after the technician left." My husband was confused as there was no other work done, nor needing to be accomplished, in either bathroom, other than Miracle Method finishing their work, In addition, Michael’s response did not make sense because the issues with the refinishing are BELOW the paint they just applied, there were no marks of any kind on top of the newly painted surface. My husband asked Michael to send him a copy of the video; Michael did not. Michael then called my husband to discuss options. My husband stated that the only option for us is to have them redo their work correctly. Michael stated that they would not redo the tub, and that they had already discounted the price $200. My husband responded by reminding him that they apparently mis-quoted this job, and only agreed to honor the o

Customer Response • May 26, 2020

I am rejecting this response because: it is invalid.First, the estimate was quoted as $500 for the tub and $100 to $120 for the chip, resulting in a total of not more than $620. We did not hear about the higher price of $850 until the technician showed up to do the job, at which point *** told him that if that was the price, then we were not interested in having them do the work. It was then that a phone call to the company was made and we all agreed upon the $650. Second, *** was neither belligerent nor unreasonable to the owner, Michael Davis. *** did, however, get very frustrated with him when Mr. Davis called him back and was belligerent to him. On that morning. *** spoke with Mr. Davis twice. During the first conversation everything went smoothly, Mr. Davis mentioned how he had a couple jobs down our way so he could come by to inspect the tub and the conversation ended with my husband promising to send him photos. Approximately 15 minutes later, before we could even send the photos, Mr. Davis called back, with a much less friendly attitude, saying that he had seen a video of the tub (which he would not send to us to view) and that everything was fine with the refinishing job and that there was absolutely no way he (Mr. Davis) was going to drive the two hours to view the tub. Mr. Davis proceeded to demand that we pay the bill and *** said that we would not pay it if they would not come redo their poorly done job because we would just have to pay someone else to refinish the tub. Mr. Davis then proceeded to try to convince *** to pay some portion of the bill. *** continued to try and get him to just redo the work. Mr. Davis would do nothing, not send us the video, not wait to see our photos of the tub, not drive down to inspect the work, not send a technician to redo the work, nothing, yet he was demanding payment. *** was very upset and suggested that we might have to get a lawyer. Third, we absolutely NEVER said we would not send photos of the tub. This is an outright untruth. In fact, we WANTED to send photos and we were getting ready to happily send them to Mr. Davis when his second call came in and we could not believe that he would not even wait to see the photos before telling us he would do nothing for us.Fourth, absolutely no additional work was done in the bathroom after the tub was refinished. In fact, we delayed showing the apartment to tenants in order for the tub to be refinished first. If you look at the photos it is OBVIOUS that the paint applied by Miracle Method lies atop the pits, craters, and scratches and it is therefore impossible that the pits, craters, and scratches occurred after the refinishing. Miracle Method is claiming we did something to the tile grout to damage the surface. This is absolutely not true. They are suggesting that sanded grout created those pits, craters, and scratches. This is preposterous, sanded grout is not going to cause damage resembling a lunar landscape. Please see attached photos with comments.Thank You

Miracle Method Surface Refinishing Response • Jun 26, 2020

To Whom it May Concern:

I response to complaint ID, I am sending documented details of the *** tub job.

First, I gave a "ballpark" and took pictures and told Mr. I had to get with my tech, and I would email him the actual quote., which I did on March 12, 2020 (picture 1, 2, and 4). In the before shot of the tub, which I took to show my tech, (picture 3) you can clearly see how messy the grout is. In his picture (picture 6) you can see that the grout had been cleaned or trimmed (there is grout on the tub surface, it shows up an almond/beige color in the picture). When Cody arrived to do the work, Mr. disputed the price (email confirmation pictures 1, 2, and 4) and refused the strip on the tub. In good faith, I instructed Cody to discount $200 on the price, which I emailed to Mr. (picture 5). By the tub not being stripped per his refusal, craters and scratched will show up. Resurfacing is only that, with the strip the impurities are filled and sanded then resurfaced. Picture 7 does show the tub refinished and NOT stripped. However, there is also additional damage from the clean-up of grout that added to the imperfections.

As far as the conversation between Mr. Davis and Mr., it is hearsay. I hear two different versions and without being there, cannot comment on that. However, there has been so many inconsistent complaints we have gotten from Mr. in our communications with him. Mr. Davis did tell me Mr. said we were to come back and make it perfect and he wasn't obligated to paying us because he didn't feel it was right the first time. By haggling over the price to get it lowered, Mr. decision to not pay for a strip is the reason the tub is not to his standards.

Thank you for your time in this matter.

Customer Response • Jul 09, 2020

I am rejecting this response because:

The “Yes” in the email was simply a reply that my husband still wanted them to come on Monday. In the email they mention a strip charge, but stripping had already been discussed as a part of the job, and the email did not mention that changing the verbally quoted price. The email also does not mention that a quote was attached, and my husband did not see the attachment. As you can see in the first picture below, the attachment shows up in our email, not above the body of the message but below it, and my husband did not see it. This picture is of a series of emails and when that particular email arrived the quote was at the very bottom of the screen, and below the signature, and was not noticed. Their email does not ask if the revised quote was acceptable, it just asks if my husband still wanted them to come out on Monday. It was simply a failure of communication.

My husband did not realize that the price had increased from the verbal quote until the tech showed up to perform the work. My husband said “no” to the increased price and said he did not want the work done. He and the tech then spoke to Schellie, and Miracle Method agreed to perform the work at the verbally quoted price. They immediately sent a new quote showing a discount, see picture below.

This was a DISCOUNT not a decision to not include stripping in the refinishing. My husband NEVER agreed to the work being done without the tub first being stripped, and in fact, this was never even mentioned as part of the discussion my husband had with either Shellie or the technician. As you can see in the picture above, the new quote sent that day with the discount, they were still charging for stripping the tub but gave a discount on the overall price. And, as further proof that they claim to have stripped the tub before painting it is the “Past Due” invoice, picture below, they sent us a month later when we told them we would not pay for the job until they came out and redid their work to the level they had guaranteed. As you can see, they have removed the discount and the stripping charge remains. Obviously they would not be charging us for something they didn’t do, right?

Also, absolutely no work was done in that bathroom after the tub refinishing. You can see from the this picture that their tub paint is ON the grout, proving the grouting was done first.

And, I do not know what those almond/beige colored runs are but they are definitely not grout because grout is grainy and solid. And those runs are beneath a very thin layer of their refinishing paint, which they would be able to see for themselves if they would’ve come out to inspect the work when we voiced our displeasure.

Again, absolutely no work was done on the tile or grout after the tub refinishing. As you can see from the shine on the tile, the job was done and all of the tile and grout had already been sealed before they painted as their paint is on top of shiny tile.

They refused to come out at all and inspect the work. And in fact, the last day the technician was working on the tub was not supposed to be the last day, we were told he was trying to color match the chip upstairs and would be back. He never showed up and when we called a few days later to find out the status of his return Schellei was supposed to come out but then things closed down due to COVID and then Michael Davis absolutely refused to come inspect the work.

Thank You Very Much

Miracle Method Surface Refinishing Response • Jul 26, 2020

The fact that the customer replied to the e-mail while failing to open the attached invoice is a fault of the customer. We had no way of knowing he did or did not read the quote when he agreed. The fact that Mr. was told it was a ballpark and we had to seek advice from our tech and then send an actual quote continues to be omitted by Mr. wife, who was not present at the time.
The past due invoice sent, we will admit, was in error of not taking off the strip charge. The "over-spray" on the grout is on the floor, not the surround above the tub, where the grout had been cleaned afterword. Michael Davis was more than accommodating to the customer, until he became threatening (once again, the wife was not involved). Michael Davis stated to the customer that he would not send one his of employees to a threatening or hostile environment.
Occasionally in this business you get people who want something for nothing, and we feel that this is one of those instances. With a coat of bonding agent, a coat of primer, and two coats of finish, we find it hard to believe the "almond" is under the finish. If in fact it was the case, it was tampered with before the three-day curing time, after the tech left.

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Description: Bathtubs & Sinks - Repair & Refinish, Bathroom Accessories, Baths, Bathtub Refinishing, Kitchen & Bath - Design & Remodeling, Administrative Management and General Management Consulting Services (NAICS: 541611)

Address: 1900 S 6th St, Springfiled, Illinois, United States, 62703

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