Miracle Nails

Maintenance at this apartment complex is sub-parI've been attempting to get an issue with black mold resolved since June As of May 2016, the problem still exists and I have given up attempting to get the repairs doneIn addition, maintenance on the property is sub-par, in generalI've had a non-functioning door bell since I moved in, that I have reported multiple timesAfter the flooding event that caused the mold, I was told that my light fixtures (which had broken under the weight of the water) would be replaced but never wereMaintenance also didn't bother to empty the water from the ceiling light fixtures, I had to do that myself after waiting a week for maintenance to return to fix the light fixturesFallen trees are left where they fall, including across walking paths, making those paths non-handicap accessible and increasing the likelihood of property damageBroken equipment in the dog park is left unrepaired and is never removedGaps in the bottom of the dog park fence are not repaired, allowing dogs to leave the park - I have had to break up a fight between a dog who escaped the dog park and my own dog, after the escaped dog charged us and the owner couldn't recapture itAfter that, I wouldn't go near the park if there was a dog in itExterior light fixture covers are not replaced when broken or missing, although the light bulbs are changedThe covers can be seen strewn about the property, as they are never picked up by maintenanceTrash cans around the property are not emptied until they are overflowing

Dear [redacted] , I am so sorry for my late reply I should have checked my every email carefully First of all, I am sorry to hear that you were not satisfied with our serviceIf you got burned by the towel, we definitely will compensate for this, as long as you bring us to the documentation from your doctor Second, the reason that the owner didn’t come to you and didn’t talk to you is she couldn’t speak English fluentlyThis is also the reason that even you speak loudly to her when you left, she just said sorry, instead of responded to youPlease understand itThe language always a big problem for us Third, I am not sure why you mentioned that “they were unloading and putting together chairs which was totally blocking the entrance we had to stop around them to gain access to the door.”We ordered new customer’s manicure chairs and they arrived at that dayWe have to set up those chairs after we closed so that we can running business at day timeI am not sure you remembered or not, we closed at 7:30PM, but you left almost 8:00PMWe understand you needed time to dry your nails, so please understand we have to set up our new chairs after work and you had to stop around them to gain access to the door Forth, we accept the gift cards from the previous owner, as long as the address is correctEvery gift card has specific address on itAlthough several nail salons doing business as Miracle Nails, we all under different companies and different owner since They are not relatedIn other words, we stopped to accept gift card from other locations since Thanks for most of our customers, they understood it or asked us whether we would accept a gift card from other places before they got serviceAdditionally, in our location, we put the notice on front deskIf customers ask whether they can purchase a gift card from our location and use it in other miracle nails, we always answer “No.” I am not sure how about other locationsIf they say “Yes”, that’s a lie Again, sorry for late reply and sorry that you are not satisfied with our service.As always, we will try out best to serve our valuable customers betterPlease understand we couldn’t refund for youIf you still have questions or problems, please contact me without hesitationMy email address is [redacted] Best regards, Tia,

For the customer's complaint, we don't understand what she means for we cuts on her toes and heelsDoes it mean we made her feel pain or she was bleeding? That's NOT trueBecause until she left here, there was no problem with her toes and heels AT ALLShe got spa pedicure service and also free minutes massage without any complain until we charged her at the end of the serviceShe brought a gift card, which she bought from another miracle nailsWe have several miracle nails with the same business name, but we have different management So we apologized to her and told her we cannot accept the gift card from other placeThen she started to madThe reason that she complaint is we didn't accept her gift cardAt the next day, she called back and we told her if she unsatisfied with the service we would happy to redo the service for her and also want to discuss about how to deal with the gift card which she bought from another miracle nailsWe also begged her to stop by our store and if she doesn't want to receive our free redo service, we would happy to discuss to refund allBut she never showed upWe tried our bestservice for herIn return, we received a complaintIt really makes us sadHowever, we agree to refund herAnd we hope other business stores do not face the same situation as we experiencedWe really worry about if she got refund from us and do the same thing for other business storesHope this is her first time and last timeRunning a business is not an easy job; everyone needs to work really hardSo hope she can understand and do not do the same thing to other stores and no more in our store alsoThank you for taking time to readBest wishes, Miracle Nails

Came in for a pedicure, an older Asian woman was assigned to me She used a foot scraper tool but pressed too hard creating a raw spot in my arch area Normally this tool is used on the thicker areas of the foot I pulled away it was very tender when she used it on my arches She continued by applying lotion and oil but it began to sting so I pulled my foot back and said it hurt She got up and another woman came to look at my foot and asked what was wrong I said she scraped my foot too much in that area She ran some hot water and said to soak it some more but the hot water stung it I asked to let cold water run over it instead She did and filled the basin with cold water where I soaked it some more but while it helped it was no longer the pleasant experience of receiving a pedicure My foot was now ice cold I asked for a towel from the older woman who did not say anything to me as she gave me a towel The towel may have been washed but still had dried nail polish on it an

They never offered to refund my money and as of 5/they still have not refunded meThey did cut my nails way to short and they were very painful and also scrub my heels rawWhen I called in the morning they said they would take they gift certificate, but after the service was done they refused to take it
I would still like my refund as they are saying they offered it, but I have never received it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards, *** ***

Dear Representative: We never experienced this kind of situationI thought credit card company would refund herIf not, just let her tell us how can we refund herShe said she will never show up in our store and we closed transactions every day so we can not refund her use our credit card machineThank you Best, Miracle nails

For the customer's complaint, we don't understand what she means for we cuts on her toes and heels. Does it mean we made her feel pain or she was bleeding? That's NOT true. Because until she left here, there was no problem with her toes and heels AT ALL. She got spa pedicure service and also free 10...

minutes massage without any complain until we charged her at the end of the service. She brought a gift card, which she bought from another miracle nails. We have several miracle nails with the same business name, but we have different management So we apologized to her and told her we cannot accept the gift card from other place. Then she started to mad. The reason that she complaint is we didn't accept her gift card. At the next day, she called back and we told her if she unsatisfied with the service we would happy to redo the service for her and also want to discuss about how to deal with the gift card which she bought from another miracle nails. We also begged her to stop by our store and if she doesn't want to receive our free redo service, we would happy to discuss to refund all. But she never showed up. We tried our bestservice for her. In return, we received a complaint. It really makes us sad. However, we agree to refund her. And we hope other business stores do not face the same situation as we experienced. We really worry about if she got refund from us and do the same thing for other business stores. Hope this is her first time and last time. Running a business is not an easy job; everyone needs to work really hard. So hope she can understand and do not do the same thing to other stores and no more in our store also. Thank you for taking time to read. Best wishes, Miracle Nails.

Dear [redacted],  I am so sorry for my late reply.  I should have checked my every email carefully.   First of all, I am sorry to hear that you were not satisfied with our service. If you got burned by the towel, we definitely will compensate for this, as long as you bring us to the...

documentation from your doctor.  Second, the reason that the owner didn’t come to you and didn’t talk to you is she couldn’t speak English fluently. This is also the reason that even you speak loudly to her when you left, she just said sorry, instead of responded to you. Please understand it. The language always a big problem for us.    Third, I am not sure why you mentioned that “they were unloading and putting together chairs which was totally blocking the entrance we had to stop around them to gain access to the door.”We ordered new customer’s manicure chairs and they arrived at that day. We have to set up those chairs after we closed so that we can running business at day time. I am not sure you remembered or not, we closed at 7:30PM, but you left almost 8:00PM. We understand you needed time to dry your nails, so please understand we have to set up our new chairs after work and you had to stop around them to gain access to the door.   Forth, we accept the gift cards from the previous owner, as long as the address is correct. Every gift card has specific address on it. Although several nail salons doing business as Miracle Nails, we all under different companies and different owner since 2014. They are not related. In other words, we stopped to accept gift card from other locations since 2014. Thanks for most of our customers, they understood it or asked us whether we would accept a gift card from other places before they got service. Additionally, in our location, we put the notice on front desk. If customers ask whether they can purchase a gift card from our location and use it in other miracle nails, we always answer “No.” I am not sure how about other locations. If they say “Yes”, that’s a lie.  Again, sorry for late reply and sorry that you are not satisfied with our service.As always, we will try out best to serve our valuable customers better. Please understand we couldn’t refund for you. If you still have questions or problems, please contact me without hesitation. My email address is [redacted]   Best regards,   Tia,