Miracle Skin Transformer

We are in receipt of your letter dated May 27, 2015, concerning customer, Ms. [redacted] . Upon receipt of your initial letter, we investigated Ms. [redacted] ’s claim and below are the facts and our resolution of the matter, based on the notes in Ms.... [redacted] ’s account. As an initial matter, on May 6, 2015, Ms. [redacted] ’s credit card was refunded in the amount of $39.99, whichconstitutes all the charges that Ms. [redacted] incurred from our company for products ordered. Ms. [redacted] will no longer receive any charges or shipments from our company and her account with us has been canceled.Our records indicate, Ms. [redacted] placed her order through our website, www.miracleskinnow.com, on March 14, 2015, for the Miracle Skin Seasonal Kit (the “Kit”). At the time Ms. [redacted] placed her order, she enrolled in our Seasonal Program for the Kitand paid $39.99 for the Kit and $8.99 for shipping and processing of the shipment.The Seasonal Program, allows customers sixty (60) days from the date of receipt, to decide whether or not the Kit is right for them. Customers may call during their first sixty (60) of receipt and receive return instructions. All physical returns received as instructed are processed for a full refund of the purchase price less and shipping and processing. In review of Ms. [redacted] ’s account, I see on May 6, 2015, our warehouse received and processed Ms. [redacted] ’s return and we refunded Ms. [redacted] ’s credit card in the amount of $39.99. On May 29, 2015, Ms. [redacted] , contacted our customer service department to check on the status of her refund; our customer service representative advised Ms. [redacted] her refunded was issued. If Ms. [redacted] has not received payment of this amount back to the credit card used to complete the purchase,we would appreciate it if she could please provide some additional information, including a credit card statement, so we can investigate this matter further. Ms. [redacted] stated in her complaint that she was dissatisfied with the customer service she received. Please note that we train all of our customer service representatives to be professional and courteous with all of our customers. Providing outstanding customer service is a top priority of our company, so we take complaints of this nature very seriously. Our Quality Assurance department has the ability to pull and review all customer service calls and will take appropriate remedial action, when necessary, to ensure theongoing satisfaction of our customers.Thank you for bringing this matter to our attention. Again, we apologize for any inconvenience this may have caused Ms. [redacted] and appreciate the opportunity to clarify this matter. We hope that we have resolved this complaint to Ms. [redacted] ’s and yoursatisfaction. Please feel free to contact our office if you should have any further questions regarding this account.

Revdex.com: At this time, I have not been contacted by Miracle Skin Transformer regarding complaint ID [redacted] Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
At this time, I have not been contacted by Miracle Skin Transformer regarding complaint ID [redacted].
Sincerely,
[redacted]

We are in receipt of your letter dated May 27, 2015, concerning customer, Ms. [redacted].  Upon receipt of your initial letter, we investigated Ms. [redacted]’s claim and below are the facts and our resolution of the matter, based on the notes in Ms....

[redacted]’s account.  As an initial matter, on May 6, 2015, Ms. [redacted]’s credit card was refunded in the amount of $39.99, whichconstitutes all the charges that Ms. [redacted] incurred from our company for products ordered.  Ms. [redacted] will no longer receive any charges or shipments from our company and her account with us has been canceled.Our records indicate, Ms. [redacted] placed her order through our website, www.miracleskinnow.com, on March 14, 2015, for the Miracle Skin Seasonal Kit (the “Kit”).  At the time Ms. [redacted] placed her order, she enrolled in our Seasonal Program for the Kitand paid $39.99 for the Kit and $8.99 for shipping and processing of the shipment.The Seasonal Program, allows customers sixty (60) days from the date of receipt, to decide whether or not the Kit is right for them.  Customers may call during their first sixty (60) of receipt and receive return instructions.  All physical returns received as instructed are processed for a full refund of the purchase price less and shipping and processing. In review of Ms. [redacted]’s account, I see on May 6, 2015, our warehouse received and processed Ms. [redacted]’s return and we refunded Ms. [redacted]’s credit card in the amount of $39.99.  On May 29, 2015, Ms. [redacted], contacted our customer service department to check on the status of her refund; our customer service representative advised Ms. [redacted] her refunded was issued. If Ms. [redacted] has not received payment of this amount back to the credit card used to complete the purchase,we would appreciate it if she could please provide some additional information, including a credit card statement, so we can investigate this matter further.  Ms. [redacted] stated in her complaint that she was dissatisfied with the customer service she received.  Please note that we train all of our customer service representatives to be professional and courteous with all of our customers. Providing outstanding customer service is a top priority of our company, so we take complaints of this nature very seriously. Our Quality Assurance department has the ability to pull and review all customer service calls and will take appropriate remedial action, when necessary, to ensure theongoing satisfaction of our customers.Thank you for bringing this matter to our attention.  Again, we apologize for any inconvenience this may have caused Ms. [redacted] and appreciate the opportunity to clarify this matter. We hope that we have resolved this complaint to Ms. [redacted]’s and yoursatisfaction. Please feel free to contact our office if you should have any further questions regarding this account.

Review: I first ordered this product in Late October, and called and cancelled it in the first week of November. I was told by the Service Representative that if I did not return the product I would be charged once more. I said that was fine due to the fact that I gave the product away but still wanted to cancel the product after that. I was charged once again in November for the product, and then again in December. When I called to complain about the 3rd charge on my debit card the [redacted] told me there was nothing she could do but confirmed that the product had been cancelled. In early January I received an additional shipment of the the product. I called the company once again and was told I would have to pay 175 dollars for the product even though I had cancelled it.Desired Settlement: I want the 40 dollars from the December transaction returned to me, plus the 185 dollars in overdraft fees I received from the item billing to my account in the first place. A total of 225

Consumer

Response:

At this time, I have not been contacted by Miracle Skin Transformer regarding complaint ID [redacted].

Sincerely,