Miracle Tire & Total Car Care

Mr [redacted] stopped into the shop with concerns of oil leaks and a check engine light onMr [redacted] left his vehicle with us to have the leaks located and check engine light diagnosed We diagnosed the check engine light and oil leaksI called Mr [redacted] and went over what it would take to fix the oil leaks and replace the parts that had failed and turned on the check engine lightMr [redacted] said well it needs to be fixed so go ahead with the repairsMr [redacted] stopped in the store about an hour laterAt this time I went over again all repairs that were recommended I did tell Mr [redacted] that these repairs were not safety issues Mr [redacted] said he planned to keep this vehicle for some time and that it would need to be done eventually so just go ahead and fix the leaksI did not question this at all as I have customers who spend more than a car is worth in repairs on a regular basis instead of buying a new carI went forward and ordered all the parts and had the technician get started on the repairs Mr [redacted] came in with his daughter and she seemed very upset and said her father was taken advantage of and that the repair exceeded the value of the carWe tried to explain to her that we are not here to judge what a car is worth to someoneI contacted Mr [redacted] to try to resolve the situationHe said he had talked with his family and they did not want to put that much money into the vehicleMr [redacted] said he knows we have money tied up in parts and labor and would like to give us the title to cover parts and labor that we already have investedThank you [redacted] ***, Assistant Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would not start complaining if everything was intact as the shipper declares . It was intact everywhere except near my door. I had to buy lost item separately later. Very hard to proof that item is missing when I could not see carrier at the moment of delivery. The shipper's answer implies I received the item and want to get money back. My position is - I lost 280 USD due to shippers irresponsible packaging ( they put two items in one plastic bag which is arriving torn and with one item -all packages I receive from on line retailers are always in carton boxes). If it's lost/stolen by carrier - sure they won't say about that ( I didn't see driver at the very moment of delivery).My wife was at home and says that nobody was ringing the doorbell at the time of delivery, driver obviously tried to avoid scene with open bag. Also I chose USPS when ordering my delivery but the shipper uses Spee Dee anyway. If ordering at Striker Brands you need to buy one item at a time, never two or more - no guarantee you will receive everything, they will be saving on boxes and squeezing everything in one plastic bag.Regards,
[redacted]

I apologize in the delay in response, we were waiting to receive the claim form from our shipper.  The customer did place an order with us and we are able to verify by product weight that both items left together in one package when leaving our warehouse.  We received a call from the...

customer stating that one item was missing from the package upon arrival.  We then filed a claim for the customer with the shipping company (Spee Dee).  Attached you will find the form filled out by the shipping company.  The claim was declined by the shipping company and they stated as the reason ‘Confirmed correct residential delivery, package was intact. No signs of tampering.’  At this point we had no evidence that the item was missing from the package.  Thank you for your time, please let us know if there is anything else that you need from us. Thank you, [redacted]

Mr [redacted] stopped into the shop with concerns of oil leaks and a check engine light on. Mr [redacted] left his vehicle with us to have the leaks located and check engine light diagnosed . We diagnosed the check engine light and oil leaks. I called Mr [redacted] and went over what it would take to fix the...

oil leaks and replace the parts that had failed and turned on the check engine light. Mr [redacted] said well it needs to be fixed so go ahead with the repairs. Mr [redacted] stopped in the store about an hour later. At this time I went over again all repairs that were recommended . I did tell Mr [redacted] that these repairs were not safety issues . Mr [redacted] said he planned to keep this vehicle for some time and that it would need to be done eventually so just go ahead and fix the leaks. I did not question this at all as I have customers who spend more than a car is worth in repairs on a regular basis instead of buying a new car. I went forward and ordered all the parts and had the technician get started on the repairs . Mr [redacted] came in with his daughter and she seemed very upset and said her father was taken advantage of and that the repair exceeded the value of the car. We tried to explain to her that we are not here to judge what a car is worth to someone. I contacted Mr [redacted] to try to resolve the situation. He said he had talked with his family and they did not want to put that much money into the vehicle. Mr [redacted] said he knows we have money tied up in parts and labor and would like to give us the title to cover parts and labor that we already have invested. Thank you [redacted], Assistant Manager