Miracle Wedding Village

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I left a message for [redacted] to call me back Regards, [redacted]

I was able to meet with [redacted] yesterday in personIn summary, the customer was given a Hybrid Honda that had a battery pack that had expiredAfter investigating the price to replace the battery pack the customer called and asked if we could do the job and we agreed toAs a Honda dealer we used the Honda replacement batteryThe only option on this particular HONDA is a refurbished battery that is sold through Honda and warrantied by HondaThe warranty on this battery is years or 36,milesmonths later the customer brought the car back with battery problemsI was told that they expected me to replace itIn an effort to make them happy I got with Honda and they offered to pay 50% of the replacement batteryWhen I presented this to the customer I was told that they we're not going to pay one pennyI then offered that the dealership would pay 25% of the repair leaving them to pay only 25%From Hondas stand point, this offer is consistent with prorateted batery offers they would make to other customersThe dealership chipped in to go above and beyond thatAfter 1/years of use we think it is unreasonable to expect a 100% replacement at zero cost

We had previously contacted the *** *** service and parts representative and based upon the vehicle service history and for the purposes of good will, we made a parts warranty exception and offered the customer 50% participation of his new battery pack cost The customer then chose to
file the Revdex.com complaint Upon receipt of this complaint the General Manager (*** *** ** *** *** *** contacted management at *** *** to make sure that there were no special service campaigns or if there were any other offers that have been made to other customers with similar issuesThey assured me that what he was offed was equivalent to other customers

Hi *** this is *** from Don Moore'sI've tried to call you a couple different times todayBoth on the number from the Revdex.com and additionally on ***I wanted to talk to you before making another response on this formYou can reach me on my cell at ***I currently am in a national on the meeting and have talk to my regional parts and service manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I left a message for *** to call me back
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
4/11/*** *** I do appreciate you taking the time to discuss the Honda Insight issue with me in person on April 5th, 2017, but I think you have missed the whole point I am trying to make regarding the matter of replacing this battery at no cost to meSeptember, I acquired a Honda Insight, with a bad battery pack, located in Louisville, KyBefore deciding to pay to have the car towed to Owensboro, I inquired as to the cost of replacing a new battery pack at Don MooreDuring my conversation with the Don Moore service dept., I was told cost but was NEVER told this would not be a new battery pack; in fact I was never told this information until April, 2017, when I brought the car in for its regular oil change, and to check why the IMA battery light was on I dropped the car off at Don Moore service deptwith the understanding that the IMA battery was under full new battery warranty of 8yr/80,miles, but to my astonishment I received a phone call telling me that the battery was indeed bad and not under warranty, that this was a refurbished battery with only 3yr/36,mile warranty Wait! What? I was never told this information ever, either verbally or in writing! I had only driven 18,miles and believed this was a new battery pack with full warranty, because NOBODY had told me otherwise! I would have never paid to have the car towed miles, nor would I have paid $to have the IMA battery replaced if I would have known this information up front $may not be a lot of money for a large corporation like Honda or Don Moore, but I work hard for my moneyI do expect this battery to be replaced at zero cost to me, because of the sure fact that this very important information was never told to me, and I would never have spent this money in the first place
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do appreciate the 50% off  but as I stated on orginal complaint I am requesting battery pack replaced at no cost due to it was not explained or was I giving written warranty stating that battery was refurbished and only had 3yr/36mile warranty. I would have never agreed to pay $2500 in this regard. On the battery its self it states 100 month/8 yr warranty. I would have never known it was only 3yr/36 month warranty and a refurbished battery.
Regards,
[redacted]

I was able to meet with [redacted] yesterday in person. In summary, the customer was given a Hybrid Honda that had a battery pack that had expired. After investigating the price to replace the battery pack the customer called and asked if we could do the job and we agreed to. As a Honda dealer we used the Honda replacement battery. The only option on this particular HONDA is a refurbished battery that is sold through Honda and warrantied by Honda. The warranty on this battery is 3 years or 36,000 miles. 43 months later the customer brought the car back with battery problems. I was told that they expected me to replace it. In an effort to make them happy I got with Honda and they offered to pay 50% of the replacement battery. When I presented this to the customer I was told that they we're not going to pay one penny. I then offered that the dealership would pay 25% of the repair leaving them to pay only 25%. From Hondas stand point, this offer is consistent with prorateted batery offers they would make to other customers. The dealership chipped in to go above and beyond that. After 3 1/2 years of use we think it is unreasonable to expect a 100% replacement at zero cost.